Академический Документы
Профессиональный Документы
Культура Документы
HMF
Cost of Quality
Cause-and-Effect Diagrams
Flowcharts
Checklists
Control Charts
Scatter Diagrams
Pareto Analysis
Histograms
Cause-and-Effect Diagrams
Called Fishbone Diagram
Focused on solving identified quality problem
Cause-and-Effect Diagram
(Fishbone)
FACTOR FACTOR
Sub-Factors
Sub-Factors
CONCERN
Sub-Factors
Sub-Factors
FACTOR FACTOR
Flowcharts
Used to document the detailed steps in a
process
Often the first step in Process Re-Engineering
Checklist
TRIVIAL MANY
A B C D E
CONCERN CATEGORIES
Histograms
A chart that shows the frequency distribution of
observed values of a variable like service time
at a bank drive-up window