Mr.

Zubaidi Faiesal
Email: zubaidi@uniten.edu.my
Room No. BN-0-030
1. Introduction:

2. Demand Forecasting:

3. Product, Process and Service Design:

4. Facility Capacity, Location and Layout:

5. Quality Management:
6. Project Management:

7. Supply Chain Management:

8. Just in Time and Lean Manufacturing:

9. Production Planning:
10.Inventory Management:
 In the late 1970s, Walmart was a
Why do some companies succeed
normal marketer with about 200
stores. Today, Walmart is world's
while others struggle or fail?
largest public corporation, the biggest
private employer in the world with
over two million employees, and the
There are a variety of reasons, BUT
largest retailer in the world with more
than 11000 stores worldwide.

An important key
In the 1990s, the Boeing Company
in a companys
ransuccess
into trouble or whenfailure
it could notis how well it
meet production deadlines. As a
plans and
result, Boeing controls
lost some orders whichit production or
had a negative impact on earnings
and its stock price. service
 Organization

Finance Operations Marketing

-Securing Financial Resources PRODUCING -Assessing Consumers Need

-Resource Allocation
THE GOODS -Selling the product/Service
-Budgeting
-Promotion and
-Investment Analysis OR PROVIDING Advertisement
-Providing operation Fund
THE SERVICES ...
...
 Goods : Physical items produced by
business organizations.

Service : Activities that provide some

combination of time, location, form and
psychological value.
Basic different between Manufacturing (good-
oriented) and Service (act-oriented) Industry:
1. Degree of customer contact
2. Uniformity of input
3. Labor content of jobs
4. Uniformity of output
5. Measurement of productivity
6. Production and delivery
7. Quality assurance
8. Amount of inventory
9. Evaluation of work
10.Ability to patent design
 Process Management:
A key Aspect of PPC is process management.
A process consists of one or more actions that
transform input into output.
- Upper-Management Processes: Organizational
Governance and Strategy.
- Operational Processes:
Purchasing, Production/Service, Marketing, Sale.
- Supporting Processes:
Accounting, Human Resources, IT
 Career Opportunities in PPC:
Operations Manager
Production Analyst
Production Manager
Industrial Engineer
Time Study Analyst
Inventory Manager
Quality Analyst
Supply Chain Manager
 PPC and Decision Making:
PPC Experts make a number of key decisions that
affect the entire organization:
WHAT: What resources and in what amount?
WHEN: When to order resources? When to schedule
the work? When to perform corrective actions?
WHERE: where will the work be done?
HOW: How to design the product/service? How will
recourses be allocated?
WHO: Who will do the work?
 PRODUCTIVITY:
One of the main responsibilities of a manager is to
achieve productive use of an organizations resources.
Productivity is an index that measures output (goods
and services) relative to the input (labor, materials,
energy and other resources).

Productivity is mostly important in organizations with low

cost strategy. The higher the productivity, the lower the
cost of the output.
 PRODUCTIVITY:
Productivity
Example: DetermineMeasures:
the productivity for these cases:

a.1. Partial
Four workers Productivity
installed 720 square meters of carpeting in eight hours.

b.2. Multifactor
A machine Productivity
produced 70 pieces in two hours. However, two pieces were unusable.

3. Total Productivity

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 PRODUCTIVITY:
Factors that Affect Productivity:
Methods
Capital
Quality
Technology
Management
 Historical Evolution of PPC:
The Industrial Revolution: (1770s in England)
 Historical Evolution of PPC:
Scientific Management: Frederick
Winslow Taylor (Father of
scientific management), Frank
Gilbreth (Motion study), Henry
Gantt (Reward systems and
scheduling), Henry Ford
(Modern Industry),
 Historical Evolution of PPC:
The Human Relations Movement:
 Historical Evolution of PPC:

Decision Models:
Inventory
management
models, statistical
sampling,
forecasting,
qualitative
models,
 Historical Evolution of PPC:
Japanese Manufacturers:
THE QUALITY REVOLUTION,
Productivity and quality improvement,
JIT,