Solution Case Studies

2012 AIRCOM International Ltd

Solution Colour Coding
All slides are colour coded with the relevant solution colour

AIQ 2G 2G network optimisation solution

AIG 3G 3G network optimisation solution

AIQ AP Analysis Packs for network performance monitoring

AIQ CAT Network auditing

AIQ EI Engineering Intelligence for high value analytics

2 2012 AIRCOM International Ltd

Table of Contents
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Network Audit Case Studies

Spectrum Refarming Case Studies

Post-launch Optimisation Case Studies

Analytics Case Studies

3 2012 AIRCOM International Ltd

Network Audit Case Studies

2012 AIRCOM International Ltd

Audit Zain Kuwait
3G radio network audit

Key Issues Project Deliverables

Evaluate the current network performance examining:
Smartphone impact in the network
QoS issues and main root causes of performance issues
Radio and Hardware issues with the Zain network
Used The CTR capability in AIQ3g to establish quickly and
easily a view of what the UEs are experiencing and what
their impact and use patterns
Used geolocation to highlight the impact of abnormal
events of the network and provide recommendations for
quality improvements
Assessed the quality of the neighbour and scrambling
code plans
Highlighted Pilot pollution in the network

Results
Highlighted significant signalling issues with specific
Smartphones
Providing list of top 20 issues and corresponding
recommendations
Identified more than 10000 issues with neighbour plan
Highlighted major issues with pilot pollution that will
affect both capacity and performance
Zain CEO Partnering with AIRCOM helps us sustain our
superior and differentiated network QoS and stay abreast
all new device innovation

Customer name usage:

Commercial in Confidence
5 Commercial in confidence 2012 AIRCOM International Ltd
Audit du Dubai
Network benchmarking and roaming audit

Key Issues Project Deliverables

To benchmark the network with its competitor and CAT Related - CS & PS Roaming Audit report (using
establish the shortcomings. Probes)
Also to look into the roaming KPIs and issues impacting Other services - Radio benchmark
customer experience for future improvement.

Results
Probes installed to CS & PS Core interfaces
Analysis on-going
Subscriber Rich data being handled
Over all ETC did better than du in both 2G and 3G KPIs
Data throughputs of ETC were better than du in 3G
Du has better throughput on 2G compared to ETC

Customer name usage:

Commercial in Confidence
6 Commercial in confidence 2012 AIRCOM International Ltd
Audit Etisalat Afghanistan
End to end audit

Key Issues Project Deliverables

To audit the network and establish the short comings in Network Audit Domains
the network for future improvements and better service Radio
to the customer. Transmission
Core CS
Core PS
IN/VAS
Billing
Physical/Power audit of sites/MSCs/RoamWare
equipment

Results
Performance
Trunk utilization higher than normal due to media
unavailability
Efficiency
No redundancy for SMS interconnects
No disaster recover process for IN&VAS nodes
Design
Single point of failure at MGW
Over dimensioned HLR
Under utilised SGSN / Over utilised USSD CAPS

Customer name usage:

Commercial in Confidence
7 Commercial in confidence 2012 AIRCOM International Ltd
Audit MTN Afghanistan
CS Core, IN/VAS/Billing Platforms, Network audit

Key Issues Project Deliverables

To establish from an independent supplier shortcomings Network Audit Domains
in the network, which could be worked upon for Radio
improvement and future launch of 3G Transmission
Core CS
Core PS
IN/VAS
Billing
Physical/Power audit of sites/MSCs/RoamWare
equipment

Results
Performance
SMS Failures due to insufficient capacity
Transmission fluctuations greatly impacting network KPIs
Efficiency
Over dimensioned STPs
Prepay billing failures due to signalling links and IN SCPs
running over capacity
Design
Over dimensioned Signalling architecture
Incorrect signalling dimensioning rules

Customer name usage:

Commercial in Confidence
8 Commercial in confidence 2012 AIRCOM International Ltd
Audit Zain Nigeria
CS Core network audit

Key Issues Project Deliverables

Operator suffering from Poor Voice and SMS Service
Performance and suspected they had network problems
in the CS Core.
Existing team had not been successful in solving the
network problems and so they needed a network audit
to give clarity to what the real problems were.
CAT Related
Audit Pre R4 CS Core, R4 CS Core
Audit Report detailing network Design, Performance,
Efficiency, Configuration and raising corrective actions
along with severity scoring
Other Services
Access and Radio Optimisation
Tool Deployment ASSET, RANOPT
Training Courses GSM/GPRS

Results
Performance
Poor paging performance - paging timers
Efficiency
MSCs running over capacity
HLRs running over capacity
POI, Inter MTX & trunk routes over capacity
Significant load imbalances between MSCs
Configuration
Timer config causing CIC blocking
Backup HLR synchronisation mismatch

Customer name usage:

Commercial in Confidence
9 Commercial in confidence 2012 AIRCOM International Ltd
Audit Zain Nigeria
PS Core network audit

Key Issues Project Deliverables

Operator suffering from Data Performance and suspected CAT Related
they had network problems in the PS Core. Audit IPBB Network, PS Core
Additionally the client had little understanding of their Audit Report detailing network Design, Performance,
E// PS Core implementation and suspected they were Efficiency, Configuration and raising corrective actions
suffering from revenue leakage. along with severity scoring
Client requested a network audit to gain clarity on the Other Services
design of their network and to quantify and revenue Access and Radio Optimisation
leakage causes. Tool Deployment ASSET, RANOPT
Training Courses GSM/GPRS

Results
Performance
Packet loss on GGSN routers
Routers running out of capacity and ports.
Configuration
DPI node misconfiguration leading to significant revenue
loss
Optical interface misconfiguration
Design
No Gp implemented
Single point of failure identified in IPBB

Customer name usage:

Commercial in Confidence
10 Commercial in confidence 2012 AIRCOM International Ltd
Audit C&W Seychelles
CS Core and PS Core network audit & Vendor Management

Key Issues Project Deliverables

Small network in the Seychelles based on NSN CAT Related
equipment. CS & PS Core swap
C&W decide to upgrade the NSN equipment to a more Weekly management reports
feature rich and cost effective Huawei core. Timely completion of swap with no network degradation
C&W want an independent advisor to review Huawei Other services
swap implementation to ensure the satisfactory UTRAN swap
completion of work.

Results
Client almost embarked on swap without assessing pre-
swap network performance
Vendor design documents contained many cut & paste
discrepancies.
Vendor had not captured roaming partner definitions
before swap or planned to test roaming partner
connectivity
Successful swap with improved KPIs

Customer name usage:

Commercial in Confidence
11 Commercial in confidence 2012 AIRCOM International Ltd
Spectrum Refarming Case Studies

2012 AIRCOM International Ltd

Spectrum Refarming - Orange Spain
5MHz block of spectrum released from the GSM network

Key Issues Project Deliverables

Aim was to remove 5MHz from DCS Band across Spain
covering more than 7000 sites
Multivendor network with Nokia and Siemens
Performance after refarming needed to be approximately
the same on a per BSC basis
The regulator was mandating that the refarming needed
to be completed in 4 months
AIRCOM was responsible for implementing the
recommendations
A new Measurement based Frequency and neighbour
plan was delivered for the whole network
The design process needed to be extremely flexible to
accommodate a vendors swap and the seasonal traffic
migration experienced in summer months
Provided a fast deployable solution based on optima to
support post implementation activities
Implemented recommendations managing both the
provisioning and the post implementation optimisation

Results KPI Before After

Delivered spectrum efficiency maintaining performance. refarming refarming
Orange was able to provide the same quality and a
capacity in the network without being impacted by
Dropped Call 1.00% 0.98%
regulatory changes Rate
Orange quote AIRCOM gets a 10/10 for the project. Unavailability 3.64% 3.70%
Call setup 98.63% 99.17%
Success Rate
Handover 96.52% 96.70%
Success Rate
Customer name usage:
Commercial in Confidence
13 Commercial in confidence 2012 AIRCOM International Ltd
Spectrum Refarming - Orange Spain
AIQ AP Toolkit used for project validation and optimisation

Key Issues Project Deliverables

Customer PM and supervision tools did not provide adequate OPTIMA up and running for the collection of Nokia and
reporting for delivery of service. A solution to cover the areas Siemens 2G PM data
of supervision and optimisation was needed Use of OPTIMA for loading of Siemens FM data
The initial FP implementation was due in a week from decision Report definition for supervision and optimisation support
to use Toolkit. Having part of the interfacing and reporting KPI definition
ready was key to allow fast rollout of solution Cell Health checking
FM analysis prove to be extremely time consuming resulting in BSC Health checking
delayed response to implementation related issues. A solution HW Alarms Analysis
was needed for fast/standardised analysis of FM data. Neighbour relation analysis
Neighbour relation benchmarking)

Results KPI Before After

Short rollout time: speed of implementation and knowledge of refarming refarming
toolkit/OPTIMA proved much more cost-effective and less
risky than using customer tools. Dropped Call 1.00% 0.98%
Operational cost reduction: with one person driving the toolkit Rate
the team had up to date information to deliver project
Reliability/Scalability: compared to the existing customer tools Unavailability 3.64% 3.70%
OPTIMA proved superior. Project team had network
information before the customer Call setup 98.63% 99.17%
Flexibility/Innovation: with an AIRCOM owned solution adding Success Rate
content based was straightforward. Content resulted in tested
and repeatable use cases Handover 96.52% 96.70%
Success Rate
Customer name usage:
Commercial in Confidence
14 Commercial in confidence 2012 AIRCOM International Ltd
Spectrum Refarming Maxis Malaysia
5MHz block of spectrum released from the GSM network

Key Issues Project Deliverables

Aim was to remove 5MHz from PGSM Band from across
all of Malaysia covering more than 14000 sites
Performance after refarming needed to be approximately
the same
Refarming needed to be completed in 4 months to allow
U900 deployment
Aircom was responsible to maintain the network across
the country for an additional 8 months
A new Measurement based Frequency and neighbour
plan was delivered for the whole network
A complete program of Feature optimisation was
designed and delivered - covered 35 features in 94
deployment steps
Provided a complete toolset to support all activities
supporting a highly effective process
Deliver knowledge transfer to allow Maxis to maximise
the long terms benefit from the service

Results
Delivered spectrum efficiencies with improved
performance which means:
better use of existing assets (spectrum)
better revenue earned (fewer failed calls)
Less churn
Managed the network maintenance for the 12 months
ensuring quick response to emerging network issues
The Aircom processes and systems proved to be
sufficiently flexible to accommodate changing
requirements and deliver results

Customer name usage:

Commercial in Confidence
15 Commercial in confidence 2012 AIRCOM International Ltd
Spectrum Refarming - Orange Romania
AIQ AP Toolkit used for project validation and optimisation

Key Issues Project Deliverables

Customer does not have PM and supervision tools that can be Toolkit up and running for the collection of ALU and Huawei
used for a spectrum refarming project delivery. A solution to 2G PM, CM and FM data
cover the areas of supervision, optimisation and auditing Content definition for supervision, optimisation and auditing
required KPI definition
Through similar project experience (ORANGE Spain) it was Cell Health checking
considered necessary to use Toolkit to improve project margin BSC Health checking
and reduce delivery risk. HW/FM Alarms Analysis
ALU and Huawei not previously supported in Toolkit Neighbour relation analysis
ALU keen to see Toolkit in action as an evaluation for global CM data auditing
use Correlation of CM and PM data for element naming

Results
Short development time: joint effort between VI, solutions
and project team is on track to achieve tight deadline
Operational cost reduction: project still in progress prior to
the FP implementation toolkit will be used to assess network
freeze violation.
Flexibility/Innovation: Development of non standard interfaces
including FM were delivered and packaged directly onsite.
Process definition: valuable reference documentation defined
for the use of the OSS to define and collect PM, CM and FM
data. Further process documentation to be defined for
supervision, optimisation and auditing processes

Customer name usage:

Commercial in Confidence
16 Commercial in confidence 2012 AIRCOM International Ltd
Post-launch Optimisation Case Studies

2012 AIRCOM International Ltd

Post-launch Optimisation TATA DoCoMo
Optimisation of ~ 2000 sites

Key Issues Project Deliverables

Aim was to improve the performance of the network in
multiple regions in the network of the Tata DoCoMo
network.
Results are from Bihar region that covered almost 2000
sites
Vendor was ZTE
AIRCOM is providing the service via ZTE that is
responsible for the network maintenance
A new Measurement based Frequency and neighbour
plan was delivered for the area
The AIRCOM team is responsible for the processing of
the results and the recommendation
The vendor is responsible data collection and the
implementation

Results
Improved all targeted KPIs
Delivered a minimum improvement of a 14% for DCR up
to a maximum of 40% for UL Qual
Demonstrated that we can support the vendor locally
and in running repeat regions

Customer name usage:

Commercial in Confidence
18 Commercial in confidence 2012 AIRCOM International Ltd
Post-launch Optimisation Maxis Malaysia
Optimisation of ~ 200 sites

Key Issues Project Deliverables

Aim was to improve the performance of the network in a A new Measurement based Frequency and neighbour
region of the Maxis network. plan was delivered for the area
The work was performed in Johor Baru across a network Power control settings were also optimised
of around 200 sites
The vendor was Motorola

Results
Improved all targeted KPIS
Delivered a minimum improvement of a 14% for DCR up
to a maximum of 40% for UL Qual
We estimate that total annual value of just the KPI
improvements will be more than $849,992 in this region
Demonstrated parity of technical ability with vendors like
Motorola which resulted in more business with Maxis

Customer name usage:

Commercial in Confidence
19 Commercial in confidence 2012 AIRCOM International Ltd
Post-launch Optimisation Cell C South Africa

Key Issues Project Deliverables

Customer interested in optimisation tools. As existing
customer of OPTIMA and Services promoting of I-VIEW
SON allowed the strengthening of relationship
Customer interested in configuration management. A
solution to cover the area of CM auditing was appealing
especially if based on existing OPTIMA solution
I-VIEW SON based services through Toolkit integration
required a solid use case. PoC proved the possibility of
integration and an evaluation of a service model.
Toolkit up and running for the offline loading of Nokia 2G,
NSN 3G and ZTE 2G CM and PM data
Integration of I-VIEW SON in Toolkit.
I-VIEW SON analysis of NSN 3G data and
identification/analysis of network hotspots
Toolkit layer definition and demonstration including:
KPI definition
BSC and cell Health checking
Neighbour relation analysis
CM data auditing

Results
Short development time: NSN 2G interface already
existing so no development required. ZTE 2G and NSN
3G OIT packages available shortening development time
Short deployment time: Entire solution packaged in VM
environment meant solution up and running in 5 days
I-VIEW SON/Toolkit integration possible: Proof point for
integration achieved and starting point for 3G offering
POC feedback positive: Valuable feedback and use cases
collected from POC for both I-VIEW SON and Toolkit for
architecture, solution rollout and solution analytics

Customer name usage:

Commercial in Confidence
20 Commercial in confidence 2012 AIRCOM International Ltd
Analytics Case Studies

2012 AIRCOM International Ltd

Analytics Unitel Angola
Delivery of bespoke network performance reports and alarms

Key Issues Project Deliverables

Onsite team required skills and resource support for OPTIMA Alarms definition
delivery of key customer requirements. Solutions has
OPTIMA and technology skills to deliver requirements
Customer has been using Business Objects for key
reporting resulting in decreased OPTIMA dependability.
Report writing promoted OPTIMA capability
Ericsson NSS Related (MSC)
Definition/testing of relevant KPIs
Definition of Alarms
Configuration of Alarms engine
OPTIMA Reports Definition
Ericsson NSS Related (MSC, MGW and SGSN)
Translation of BO scripts to OPTIMA SQL
Development of generic reporting template
Definition of reports

Results
Short rollout time: hit the road running as skills needed
already available.
Remote working enabled immediate and cost effective
engagement
Operational cost reduction/flexibility: Support does not
need to be continuous as solutions engaged with various
projects in parallel.
Centralised innovation: reporting methodology used
centrally for other internal and external
projects/solutions

Customer name usage:

Commercial in Confidence
22 Commercial in confidence 2012 AIRCOM International Ltd
Analytics AT&T
Delivery of bespoke network performance reporting analytics

Key Issues Project Deliverables

Operator had a SQM system from IBM that was
developed for GSM and UMTS. System used by over 1000
engineers daily.
The existing system from IBM was not scalable and could
not be expanded to include HSPA 3.6, HSPA 7.2 or LTE.
Customer decided to purchase a new system with all the
old functionality plus adding HSPA 3.6, HSPA 7.2 and LTE.
All old data already collected over the years needed to be
included in the new system both as reportable objects
and archived for the foreseeable future.
HTTP Interface delivered on time within 4 weeks of project
start. Included archiving functionality, back-ups and
configurations of the entire system.
Optima specialized interface delivered on time within 12
weeks of project start. Included monthly calculations on
targets, configurations, network topology. Interfaced with
various different databases.
72 different reports delivered on time. The report set was
strictly specified and all functionality was included.

Results
Entire system delivered on time.
System up and running for about two years.
No system errors
One problem with user error. Fixed and KPIs recalculated
the same day.
Customer very happy.

Customer name usage:

Commercial in Confidence
23 Commercial in confidence 2012 AIRCOM International Ltd