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Copyright 1998 Prentice-Hall, Inc.

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=eneral definition - a system providing both
problem-solving and communications capabilities
problem-
for semistructured problems
Specific definition - a system that supports a
single manager or a relatively small group of
managers working as a problem-
problem-solving team in
the solution of a semistructured problem by
providing information or making suggestions
concerning specific decisions.
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„ Simon¶s types of decisions
± Programmed
± Nonprogrammed
„ Simon¶s phases (activities) of decision
making
± Intelligence
± Design
± Choice
± Review
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„ =ory and Scott-
Scott-Morton coined the phrase
µDSS¶ in 1971, about ten years after MIS
became popular
„ Structured problems could be solved by
algorithms and decision rules
„ Unstructured problems have no structure in
Simon¶s phases
„ Semistructured problems have structured
and unstructured phases
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Œ 
„ Œhe least degree of problem-
problem-solving support
comes from retrieval of information
Y Y
Y
„ More support comes from retrieving
information  Y
„ Still more support comes from reports from

 
Y Y
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Œ   

„ -ven more support from systems that can
Y
YY   Y
Y Y
„ More support from systems that can


YY  
„ ènd the most support comes from systems
that can
YY  
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1. èssist in solving semistructured
problems
2. Support, not replace, the manager
3. Contribute to decision effectiveness,
rather than efficiency
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!
 
"!  Other

 group
!
 members

 
 =DSS
þ  
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software
þ  



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Decision
support
system
!
 
Data Communication Information
Legend:
  
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 Π

  

 

„ Report writers (including COBOL)

„ Mathematical models
„ =DSS -- contributes to communications
effectiveness
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„ Definition - a computer-
computer-based system that
supports groups of people engaged in a
common task (or goal) and that provides an
interface to a shared environment.
„ =DSS is used in problem solving
„ -lectronic meeting system (-MS) is used
for group interaction of all kinds. - ample
JèD session.
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„ èsynchronous e change as well as
synchronous e change of information
„ Œhere is less wasted time.
„ Œhere is more balanced participation.
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„ Orientation session to familiarize the group
to the groupware
„ Implementation tips
± designate a groupware champion
± pick a pilot project
± define the problem
± select the groupware
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Corporate
Company culture Individual
politics resistance

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