CONFLICT MANAGEMENT

An expressed struggle between at least two interdependent parties who perceive incompatible
goals, scarce resources, and interference from the other party in achieving their goals.

STAGES OF CONFLICT
Interpersonal conflicts
Intrapersonal conflicts
Intragroup conflict
Intergroup conflict

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 LEVEL OF CONFLICTS

Relationship Interest Structural

Data conflicts value conflicts
conflicts conflicts conflicts

WAYS TO MANAGE CONFLICT

Avoidance
Competition accommodation
Compromise
Collaboration
Functional & dysfunctional conflict
FUNCTIONAL: works toward the goals of an organisation or group.
constructive
Increase information & idea
Reduce stagnation

DYSFUNCTIONAL: blocks an organisation or group from reaching its goals.

tension, stress
Reduce trust
Poor decision because of distorted
SIX STEP IN MANAGE A POTENTIAL CONFLICT

Diagnose the situation

Involve all parties
Collect information
Reinforce agreements
Negotiation disagreement
Solidify agreement
 Example of a conflict situations:
In RMG sector, there was happened a great conflict between garments labours' and garments
owners in August2010. The main issue of that conflict was poor wages structure. More than 100
garment factories halted production in August2010 as workers continued riot for cancelling new
wages, stoking concern about the industrys and police said workers smashed dozens of factories
and several vehicles at Jamgora . President of Bangladesh Garment Manufacturers and Exporters
Association (BGMEA) Abdus Salam Murshedy said owners would be compelled to stay out of
apparel business if the situation does not improve in the industrial belts. We need security for
our investment. Such vandalisms will shatter the image of the country and will force global
retailers to change their destination, he added
Thursday announced news wages for the countrys three million apparel workers increasing their
minimum monthly basic wages.
 ANALYSIS OF THIS CONFLICTION

These confliction was a conflict that goes under the types of interest conflict. That means
Conflicts of interest result when one or more of the parties believe that in order to satisfy his or
her needs, the needs and interests of an opponent must be sacrificed.
Intergroup relations between two or more groups and their respective members are often
necessary to complete the work required to operate a business. Many times, groups inter-relate
to accomplish the organizations goals and objectives, and conflict can occur.

CONCLUSION
Any resolution method should depend on why the conflict occurred, the seriousness of the
conflict, and the type. A face-to-face meeting, as in problem solving, can be very effective in
conflicts of misunderstanding or language barriers. The groups can discuss issues and relevant
information, with or without a facilitator, to reach resolution.
it may be prudent to establish some type of goal that can only be reached when the conflicting
groups work together.