PROJECT QUALITY

MANAGEMENT
M. Tech. (PLE) SEM II

8th FEBRUARY, 2016

 Project Management - Modules
2

1 4
2 Project 3 Project
Foundation Life Cycle Initiation
Stakeholder
Concepts Management

5 7 Project 10 Project
6 Project Quality
Organization Scope
Planning Management
Structures Management

8 Project 12 Project
11 Project 9 Project
Time Executing,
Risk Cost
Management Monitoring &
Management Management
Control

13 14 15
16 Project
Procurement Communications Behavioural
Management Closing
Management Competencies
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 What is Quality?
3

Quality of the project is the degree to which a set of

inherent characteristics fulfils the project requirements .
embraces all phases and parts of the project from the initial
project definition, via the project processes, the
management of the project team, the project deliverables
and the closure of the project
- ICB 3.0

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 ISO Principles of Quality Management
4

Customer Focus
Leadership
Involvement of people
Process approach
System approach to management
Continual improvement
Factual approach to decision making
Mutually beneficial supplier relationships

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 Project Quality Management
5

Project Quality Management includes:

All the processes and activities of the performing

organization

that determine quality policies, objectives and

responsibilities,

so that the project will satisfy the needs for which it was
undertaken.

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Project Quality Management
6

Processes in Quality Management:

Plan Quality

Perform Quality assurance

Perform Quality control

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Plan Quality .....
7

Is the process of identifying quality standards or

requirements

for the product or the project and ,

documenting how the project will demonstrate compliance

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Perform Quality Control .....
8

Involves monitoring and recording results

of executing the quality activities to assess performance
and recommend necessary changes

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Perform Quality Assurance.....
9

Is the process of auditing quality requirements,

and the results from quality control measurements to ensure
appropriate quality standards and operational definitions are
used.

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 Quality Gurus
10

Walter Shewhart - SQC

Deming - Statistical Process Control

Juran Trilogy: planning, control, improvement

Crosby Quality is free

Ishikawa Cause and Effect Diagram

Taguchi Design quality into the product

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 Demings 14 Principles of Quality
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1. Constancy of purpose
2. The new philosophy
3. Cease dependence on mass inspection to achieve quality
4. End lowest tender contracts
5. Improve every process
6. Institute training on the job
7. Institute leadership
8. Drive out fear
9. Break down barriers between departments
10. Eliminate slogans and exhortations
11. Eliminate arbitrary numerical targets
12. Permit pride of workmanship
13. Encourage education and self-improvement
14. Top management commitment and action
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 Jurans Quality Principles
12

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Quality Management Important Terms
13

Customer satisfaction

Prevention over inspection

Continuous improvement

Management responsibility

TQM

Six Sigma

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 Normal Distribution
14

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 RKM 2013 15 11/29/2017 7:39 AM
 Area Within the Limits
16

n Area within these limits

1 0.682 689 492 137
2 0.954 499 736 104
3 0.997 300 203 937
4 0.999 936 657 516
5 0.999 999 426 697
6 0.999 999 998 027
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 Cost of Quality
17

Cost of conformance: Money spent during the project to

avoid failures

Prevention costs

Appraisal Costs

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 Conformance Costs
18

Prevention costs include ( Build a quality product) :

Training
Document processes
Equipment
Time to do it right

Appraisal costs include (Assess the quality) :

Testing
Destructive testing loss
Inspections

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 Cost of Nonconformance
19

The money spent during and after the project because of failures
Internal Failure costs( Failures found by the project) :

Rework
Scrap

External Failure costs ( Failures found by the

customer):
Liabilities
Warranty work
Lost Business
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 Quality Tools and Techniques
20

7 key quality control tools:

1. Cause and effect diagrams

2. Pareto diagrams
3. Control charts
4. Flow charts
5. Histogram
6. Inspection
7. Benchmarking

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 Quality Tools and Techniques
21

Cause and Effect Diagram

(fishbone diagram or Ishikawa diagram):

Graphical technique that helps the team to identify the

causes of a problem
Breaks down the problem for analysis
Shows the relationship between the variables and the effect

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 Quality Tools and Techniques
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The Pareto Chart:

Histogram ranking no. of

defects in order of
frequency or importance

Helps to identify the

vital few 80/20 rule

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 Quality Tools and Techniques
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The Control Chart:

Used to decide whether the product or service is in control

i.e. within a specified range
Graphically displays the results of a process
Does not provide causes for deviations or solutions
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