Tour 103

1. Communication Skills
Refers to the mastery of a language or a
number of languages.
Tone and quality of the voice, overall
projection and language meaning
Body language and directional gesture
Proper use of communication equipment
2. Rapport with the clients
Aims to arouse the interest of the clients in
order to elicit positive responses and
appropriate questions.
Face-to-face and eye-to-eye contact
Proper way of asking and answering
questions
Polite and unobtrusive way of calling peoples
attention.
3. Mastery of information and skills
Stock knowledge by the tour guide through
research, interaction with other guides and
self-study
For historical and cultural tours-dates and
chronology of events, important historical
personalities, and the former setting
compared to the present usage.
For nature tripping-necessary skills and
factual background information on the sights
and sights.
 For nature tripping-few legends and lore of
the sites, flora and fauna of the region,
capacity to highlight and provide distinctions
and comparisons with other similar sites or
sights.
For participatory activities-be able to
describe an activity, give general information
of precautionary safety measures and brief
the clients on the preparations required.
4. Knowledge of foreign customs and
traditions
Knowledge of the history, civilization, society
and way of life of the countries/places to be
visited.
Familiarity with the local language and
current events
Rapport with the locals
1. Required essential information that must be
given at the beginning of the tour activity.
- includes introduction of
the tour guide and the driver and any other person
involved in he activity.
- must include a brief
description of the days tour or activities,
designated stops, and points of interest en route.
- required commentary also includes a recap
and reminder of the next activity of the
visitors at the end of the days tour or
activity.

2. Informative presentations undertaken

during the course of the tour activity that are
deemed of interest and essential for its
success.
- may include data, facts and figures that is
conveyed for the interest of the guests about
sites and sights seen or visited.
- made up of general information that is
useful and interesting.

3. Requested answers the guests questions

about the locality, destination or country
being visited constitute the requested
commentaries.
- gives the tour guide or the tour escort an
opportunity to expand the information given
about a specific subject.

4. Optional introduce adlib comments,

jokes, witty stories, lore, legends, and trivia.