EFFECTIVE COACHING,

MENTORING &
COUNSELING

ATTITUDES, SKILLS &

PROCESSES

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 AN EFFECTIVE COACH
A partner for your personal & professional
accomplishment.
someone to hold you accountable for your life, to
ensure that you maximize your opportunities and live
up to your potential.
A coachs sole purpose is to bring out your best --
there is no self-interest other than your success.
There's an objectivity and confidentiality with a
Coach.
Challenges you/ helps to find winning streak in you

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The Coaching Process

Recognize Shared Building the

Opening Understanding Relationship

Practice Bridging Observation/

Session the Gap Assessment

Short & Long-

Term Follow up
Development

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Attitudes & Skills

Enthusiastic

Caring

Supportive

Goal-oriented

Knowledgeable

Patient

Responsive

Exuding warmth - an attitude of friendliness, approachability, & kindness

Confident in the abilities of individuals

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 SKILLS & ATTITUDES
Active Listening
Empathizing
Trusting
Empowering skill
Value Congruency skill
Analytical skill
Unconditional Positive Regard
Exuding warmth - an attitude of
friendliness, approachability, & kindness
 COACH AND / VS. MENTOR

COACH MENTOR
Coach concentrates on helping Mentor aims to be available
the performer learn how to for the performer to (mobilize
achieve more. the inner resource of the
protg) use as a resource.
Coach must have the Mentor fulfills the role quite
knowledge, technique and adequately with basic
skill to help the performer management, people and
achieve, without directing. training or teaching skills
Assumes more performance- Assumes more person
responsibility on the part of responsibility the person
the performer. behind the performer.
 Coaching & Counselling
Similar to but not synonymous with counselling
Both have the same objective: to improve the peoples
performance
Both essentially apply same problem solving process:
listening, understanding, identifying problem, clarifying
alternatives, deciding on action plans and implementation
of those plans.
Require same kinds of skills: establishing a supportive
climate, active listening, being non-judgmental,
understanding, resolving issues jointly, educating etc.
 Coaching & Other Processes
Mentoring - enabling people experience their hidden
potential and capabilities and become what they can
become.
Coaching - helping to identify the skills and capabilities
that are within the person, and enabling them to use
them to the best of their ability to achieve results.
Counselling - helping people to help themselves by
getting them to terms with issues they are facing.
Training - teaching people to do what they dont know
how to do.
Managing - making sure people do what they know
how to do.
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 Skills of listening
Listening
Listening to what people say and how they say it tells us a
lot about how they see themselves & the world around
them.
The Body language, tone of voice and the closeness
expressed
The problems owned or not owned; distanced or
addressed
The counselor's ability to hear well and recall accurately all the
verbal data presented by the counselee
Listening takes place in two levels
Level of words or content- What is she saying?
Level of feeling- How is she feeling when saying these
things
 Learning the art of listening
Skill-steps of listening
Know what you are listening for
Listen for specific content of the counselles
expression
Dont interrupt
Suspend your personal judgement
Resist distractions, i.e. thoughts and imaginations
Recall the counselles voice, the specific feeling
words used

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 EMPATHY
Derived from Einfulung (German) feeling into
The ability to understand / perceive the clients feelings, &
demonstrating that perception
This leads to the client feeling understood,
a sense of trust (rapport) and safety develop. .
The counsellors open acceptance of all feelings permits the
client to own feelings (A MORAL)
The ability to accurately understand what another person
is experiencing & communicate that understanding to the
person.
It is the ability to tune in on the counsellees wave
length.
Oxford empathy an intellectual identification with the
persons feelings, thoughts, & attitudes
 EMPATHY
sympathy Sympatheia (Greek); - sharing feelings; feeling or
agreeing with anothers feelings;
In sympathy emotional element is predominant; emotional
identification takes place; no objectivity maintained.
In Empathy intellectual & perceptive elements dominate;
concentration is on understanding C2s frame of mind &
context; perceiving the field of forces, how it impinges upon
him/her & how she feels
Essentially it means: a. correct understanding of C2s feelings &
meanings; (b) Ability to communicate that understanding
a sense of trust (rapport) and safety develop. .
(Note: feelings here means emotional states, not opinions,
judgements or physical sensations, although the word is
commonly used to mean all of these).
 TEN DONTS
Dont advise or look too hastily for a solution
Dont question from curiosity or from
uneasiness
Dont moralize or intellectualize
Dont make the other depend on you
Dont categorize or prejudge the others.
Dont be falsely reassuring or supportive
Dont evaluate the other :behaviour/ attitude
Dont talk too much or project yourself
Dont look for or encourage long narratives
Dont use technical jargons.