COMPANY

FLYING TICKET
BOOKING
NO (FTB)
NAME MATRIC

1 MUHAMMAD NUR AIZAT BIN MD AMIR B04DCM16F604

MUHAMMMAD ARIFF DANIEL BIN MOHD

2 B04DCM16F620
DON

3 KHAIRUL IKHWAN BIN IBRAHIM B04DCM16F616

4 AINIIN NAEIM BINTI ISHAK B04DCM16F605

 INTRODUCTION
 We welcome the opportunity to address the concerns and
opinions of our valued customers.
 We will also promptly respond to other comments and
feedback.
 For reservations made via FTB Internet website and service
contact center (the Malaysia site, "FTB WEB").
 Phone reservation center ("FTB Customer Service Center") or
airport ticketing counters in the Malaysia.
 We will also advise customer if lower fares may be available
through FTB WEB Malaysia.
ORGANIZATION CHART
FUNCTION WILL THE CALL CENTER PERFORM
 Easily to customer to booking flight ticket.
 Provide general product information, we give service
help or advice to the customer.
 Helping customer make purchase decision.
 Selling new offerings to customers.
 Following up with existing customers on enquiries and
problems.
Support services will the call center require
 Entering customer orders into company systems.
 Communicating with customer via email or fax.
 Ensuring that customer orders receive products and
services within the promised time.
 Processing warranty claims.