Rama Infotech DBM WIPRO

Wipro
Infotech
Driving
Business
Momentu
m
Presented
by
RATAN
SUMIT
Agenda
Introduci Range of Across

ng Services Domains
Wipro
Defining Establish
Processe ingCrede
s ntials
CONFIDENTIAL© Copyright 2006 Wipro Ltd

Introdu
cing
Wipro

Introducing Wipro
Sustained growth
494
421
• 42% CAGR in the last 5 years
Clients
399
288
• World No. 4 in IT services (market 217 226
cap)
44
Development
40
Centres
Global
Partnering industry leaders 28
34
26
22
• 89 Global 500 clients

• 151 Forbes 2000 clients 53
Employees
42
19
14
13
10
Global footprint
2385
Million USD
• Presence in 35 countries
Revenues
1865
1346
• 10000 itinerant employees 902
696
• 10 near shore development centres 662
2000-01 2001-02 2002-03 2003-04 2004-05 2005-06
Diverse talent pool

Wipro Ltd. - No. 1 provider of integrated business,technology &
• 30 nationalities process solutions.
• 2000 domain consultants - IDC, MetaGroup, Forrester (2004)

Introducing Wipro:Defined by quality
33% business
parameters to benchmark
SEI-CMM
Level 5 Six Sigma quality standards
World’s First
World’s First
Software
IT Company
Company Through a single-minded…
emphasis on quality…
IEEE throughout its delivery
Award
processes, Wipro has
shown impressive improvements
in delivery capabilities, client
PCMM satisfaction, and the ability to

Level 5 continually reduce the cost of
World’s First ISO 9001
Company services, which it aggressively
passes on to its customers.
- Gartner
Introducing Wipro Infotech
 the India, Middle East and Asia Pacific business unit

of Wipro Ltd.
Wipro Infotech is  ranked No. 2 in Indian Domestic IT Services Market:
IDC Report, 2005
 39% CAGR and 36% PAT CAR over 3 years
(million rupees)
Revenue
Services
7927 Increasingly
2917 3889
6089
services led
Employees
( in 100s)
54
Diversified skill base
32
40 across service lines
30
(million rupees)*
Revenue
21425 Revenue doubled in

17398
10421 12155 just 3 years
2002-03 2003-04 2004-05 2005-06 * Gross Revenue

Introducing Wipro Infotech:
Services Diversity
Consulting Infrastructure Products
Six Sigma and HR Process, Enterprise Networking, Personal, Enterprise, HPC,

Architecture, IT Governance, e-Governance, Storage, Call centre, Software, Enterprise
Security Governance,Strategic Cost Reduction Management and Security
Business Solutions
Total Outsourcing
Business Applications, E-Enabling, Third Party IT, Process Strategy formulation and
Testing, DW/BI, Application Maintenance, alignment to business
Banking, Telecom, Manufacturing and Govt
Domain Solutions
Professional Services Enterprise

Telecom
System Integration, Manage IT- Data Centre, BFSI
End-user, Help Desk, Telecom Management, Government
Application Support
Consult Architect Integrate Manage Sustain
Partner for the complete IT Lifecycle

Process Driven
Knowledge Management
ISO
PCMM
CMMi
BS7799
Project Management
D M A I C Monitoring System
Teaming Goal Line

Business Statistical Statistical Business
ProjectSelection SEE Index
Problem Problem Solution Solution
Scoping Weekly Dashboard
Project Performance
Scorecards
LEAN Principles
Participation
Change Management
Workshop Technology
Top Management
Involvement

Global Presence
Wipro in Middle East
• Presence since June 2001

• 400+ Wipro consultants including 80+
local consultants
• Over 75 customers
• Two regional offices:
• Dubai servicing UAE, Oman, Qatar,
Kuwait & Jordan
• Al Khobar servicing KSA & Bahrain
Wipro in Australia and ASEAN
• Presence since 2002

• 150+ consultants present onsite and offshore
• Blue chip customer base in key verticals
• Offices in Sydney, Melbourne, Singapore,
• Kuala Lumpur
• Dedicated sales, pre-sales and delivery teams
for the region

Range of
Services

Range Of Consulting Services
Services:
Advisory and Implementation Services
Business Transformation Security Governance
Business Process through Six Sigma, IBPI, Advisory and Assurance

Lean, Triz IdentityManagement
Integrated Quality Management- ISO, Technical Risk Assessment
CMMi, EFQM Security Compliance to Standards
HR Optimization through PCMM Advisory
& Implementation
E-Governance
Strategy
e-Governance Strategy and Road Map
EnterpriseArchitecture- Design and Capacity Planning
Optimization Process re-engineering services
IT Governance through ITIL, COBIT, Program management
BS15000 E-Tendering solution
Shared Services Consulting
Strategic Cost Reduction
StrategicSourcing
Supply Chain process consulting
Procurement technology enablement
Low cost country sourcing

Range Of Consulting Services
Services:
Recognitions
No.1 Network Security Services Provider- V&D June 06

50 Six Sigma Consulting Assignments
120 Security Governance Assignments
Capacity Planning/Road-map Assignments for 15 Governments
1st Integrated Land Information System project for AP Govt.
Partial list of clients
Security Governance E-Governance Business Transformation Strategic Cost Reduction

Range Of Business Solutions
Services:
Horizontal Solutions
Enterprise Application Services DW/BI
ERP, CRM, SCM SRM Consulting, DW/BI Architecture, Design

Deployment and Support Data Mining
Practices –SAP, Oracle, PeopleSoft, Customer Analytics
Siebel
Application Maintenance Services E-Enabling
Configuration, Helpdesk, Maintenance Enterprise Consulting & Architecture

Project Services and Upgrades Enterprise Web Services
Enterprise Application Integration
Content Management and Portals
Expertise on J2EE, .NET
Third Party Testing Services
TestProcess Consultancy
LifecycleTesting, Test Automation
Specialized Testing

Range Of Business Solutions
Services:
Recognitions
10 projects on SAP ECC 5.0

First HRMS Implementation in Bank
First IS-Reinsurance deployment in GIC
One of 12 Global CAP of Oracle
Best APA Channel Partner for SAP
Among the top 10 partners in SMB for SAP, Globally

Range Of Professional Services
Services:
System Integration Manage IT Enterprise Services PC and

Microsoft Services
Network and Platform Service Desk Linux Services Hardware and Software
Consulting Support
Network Integration End User Services Infrastructure Management Migration Services
Server and Storage Voice and Data Support

Integration and Consolidation Data Centre Services DB Management
Data Centre Integration Server and Storage Security Services Upgrades

Management
Call Centre Integration Application Management
Middleware Integration Network Management
Enterprise Management OS, Backup Services
DB, Web and Mail

Management
Call Centre / Telecom

Management

Range Of Professional Services
Services:
Recognitions
No.1 Network Integrator

No.1 Network Security Services Provider
No.2 Network Management Services Provider
Customer Advocacy – APAC Region - Cisco Systems
Largest SI for Nokia Firewalls
Best SI for Competitive Wins - IBM

Range Of Global Service Management Centre (GSMC)
Services:
Customers
Integrated Service Delivery across Service Lines &

Technology
Consulting & Software Infrastructure Availability Solutions
Integration Management
- Business Analysis - Breakfix
- Business Analysis - Install / Add / Move /
- Implementation
Change / Breakfix
- Implementation
Consulting & Software Infrastructure Availability

Integration Management
- Application Mgmt. -Diagnostics
- Analysis -Monitoring
- Application Ops. -Management
- Change Mgmt. -Management
- Application Roll
- Specialist Skills Out
Processes Knowledge Base Tools

(ITIL / Lean / CoBIT) (Automation & Reporting)
Platform for Non Linear Services Growth

Integrated Service Delivery - For Seamless IT Lifecycle Services

Range Of Global Service Management Centre (GSMC)
Services:

Range Of Enterprise
Services: Products
Infrastructure Building Blocks & Alliances Recognitions
Enterprise Premier Systems Provider for Sun

Platforms
Best SI for IBM in Competitive Wins
Sales Champion for HP OV
Elite Award- Innovative IT Management
Networking
Solutions Partner Award- CA
Call Centre Partial list of clients
EMS/Security
Storage

Range Of Personal
Services: Computing
• Critical infrastructure projects hosted on NetPower

• Corporate and Enterprise segment focus
include:
• ISO certified manufacturing facility
• BSE Real-Time Surveillance
• Technological partnership with Intel, Microsoft
• Templatized ERP solutions for SAP -SMB
to ensure latest products
• Messaging infrastructure for LIC
• Support available at remote locations across the
• India’s first 300 node HPC at a leading PSU
country, toll free 24/7 technical support center
• Mission-critical BFSI customers
• 100000+ unit sales in India
• Strong focus on mission-critical NetPower

Servers (Xeon, Itanium, Blade Servers)
First to bring the latest technology A complete range of robust and Packed with value and features to
with support to over 100 locations powerful servers to fulfill every need deliver that extra punch for mobile
across the country of small & medium and enterprise computing
businesses

Range Of Total Outsourcing
Services:
New application development

& management Process implementation
Co
n su
lti
e
n
n
g
rpris
icatio
Core applications sustenance New product evaluation –
Infrastructure & applications
Ente
Appl
PROGRAM
GOVERNANCE
Application optimization
logy Infrastructure set up &
e c hno ture Provisioning on a pay-by-us
T c
stru
Infra basis
Infrastructure management

Range Of Total Outsourcing
Services:
PMO
Service level Contract

management management
Technology Relationship

Across
‘ Domain
s

Across Domains:Government
E-Governance Advisory Service Technology Selection Application Strategy Development
• Defining e-governance vision, •Defining user requirements •Defining user requirements

mission and strategies •Developing detailed FRS and •Developing detailed FRS/ SRS based
• Developing e-governance mapping the requirements to on the requirements
blueprint/ roadmap and standard products •Developing high level technology

design including H/W, O/S, database
prioritization of Initiatives •Identifying suitable products
& LAN/WAN specifications
• Developing e-governance architecture available in the market
•Defining integration requirements with
• Developing human resource roadmap •Developing RFI/RFP existing systems
for implementing e-governance •Vendor evaluation •Developing RFI/RFP
roadmap •Vendor evaluation
•Contract management
•Contract management
Partial List of Projects
• E-governance roadmap & capacity planning for 15 • Implementation consultancy for Oman Govt.
state governments in India
• IT Plan and Policy for ERP, LAN, messaging for
• 1st integrated Land Information System Project – Saudi Electricity Regulatory Authority
Govt. of Andhra Pradesh
• Document Management System for Bahrain
• E-governance portal consultancy for Dubai Govt. Monetary Agency

Across Domains:Telecom
• Frameworks around order mgmt,

inventory mgmt and revenue assurance
• Portfolio rationalization strategy • Consulting services
• Application development and

maintenance – Legacy, client-server
and web
• Packaged application implementation, • Call center services
integration, rollout and support • Business process outsourcing – bill
processing, AR/ AP, HR & benefits
and procurement
Packaged ADM
applications Niche
• COTS implementation – Solutions
example Kenan, Portal,
ADC, MetaSolv, Axiom etc. Operations
• Integration with other • EAI and B2B integration
OSS/BSS
systems
• Integration factory for
• Maintenance and support Integration Solutions information management
services and data warehousing
• Migration and consolidation Infrastructure & testing
• Application testing • Tier 1, Tier 2, Tier 3 services
• Network Testing • Remote management of IT infrastructure
• Automation • Consulting services – Server consolidation,

exchange migration & more

Across Domains:
Financials
Dedicated Domain and Delivery teams
Banking and Diversified

Securities & CapitalMarkets Insurance
Financial Services
Deposits
Brokerage Transfer Agency Life
Wholesale Banking
Global Custody Exchanges Property & Casualty
Consumer Credit
Asset Management Wealth Management Brokerage

Payments
Leasing and Mortgages Retirement planning Reinsurance
Integrated services portfolio
Enterprise Applications Package Implementation Business Process Outsourcing Consulting
Technology Infrastructure Services

Across Domains:
Financials
Partial List of Projects
• Core Banking System Study and Infrastructure Provisioning- Union Bank of India, Vijaya Bank,
Oriental Bank of Commerce
• 1st Re-Insurance Package Deployment in GIC
• Total Outsourcing – Yes Bank and HDFC Bank
• Partial List of Projects

Asset Liability Management- Karnataka Bank
• Strategic Cost Reduction- HDFC Bank
• Information Security Compliance – Bahraini Saudi Bank
• Six Sigma Consulting- Corporation Bank
• Identity Management, Information Risk Profiling and SoX Compliance- one of the leading Banks
in Australia

Across Domains:
Manufacturing - Dealer Management Solution
Central Portal Change

Development Management
Distributor Distributor & Central
Application Development Portal Integration
Enterprise
Application Roll-out
Integration
Training Sustenance
Services
Facilities
Management

Across Domains:
Manufacturing - Collaborative Manufacturing
Enabler
Legacy and Web

Mainframe Browser
Policy
Security
Applications Portals
Process
Orchestration
Transactions
Databases Messaging Mobile &

PDA
Web Services Rich Clients
CME Platform

Across Domains:
Enabler
Features
Application connectivity
Providing integration middleware that allows information to flow between applications in a way
that abstracts the details of the information flow from the applications themselves
Process integration
Creating business processes and managing them based on runtime data, ensuring that
the processes are within the boundaries of parameters that keep the company ahead of its competition
Monitoring business processes
Provides a visual interface to model and monitor run time assets to implement business processes
Centralized view
Powerful web-based executive information system that provides consolidated view of an organization's performance
making it easy to respond more quickly to new opportunities and potentially gain competitive advantage

Across Domains:
Enabler
Framework
Intra plant integration
To integrate various systems and applications within the plant level to reduce the complexities of
interfaces and to reduce data flow points
Enterprise integration
To integrate various plant systems with enterprise systems (ERP) for collaborative approach and to
bridge the gap between two islands of information
Extended enterprise integration
To integrate the application within the organization (plant, enterprise) with external partners like
customers, suppliers etc.

Across Domains:
Retail
Offerings
Package evaluation & Solution development /

Consulting enhancement
implementation
•Partnership with package •Addition of functionality to

•CoE based domain consulting
developers existing solutions
•Latest knowledge and solutions •Specialized practices for •Building new solutions ground
through membership in industry implementation with specific up
bodies
packages
•Integration of solution with the
•Build-buy analysis •SAP, Oracle, Peolesoft, JD
Edwards, SIEBEL, Clarify, i2 rest of the system
•Business process mapping
and Ariba, Dassault Systems
Point solutions/ Ready- Business process

Maintenance and support
to-use frameworks outsourcing
•Process outsourcing
•Reverse logistics contract •Offshore/ onsite model
Management
•SCM Back office retail –
•Application enhancement
•POS, GDS, GTIN tool, Transaction process
Gift registry •Data Conversion •Lean six sigma and COPC
•RFID ROI calculator •Production support, based
customization, version upgrade continuous improvement &
•E-Prescriptions
compliance

Across Domains:
RFID Services
Enterprise Application WIPRO

Enterprise applications Business process
• Development of custom • Process consulting
Layer
applications.
• Strategy & business case
• Package implementations development
& customization
• Utilization of data across
supply chain
Real-Time dataprocessing
Middleware Layer
Application integration Layer (Savant)

• Reader management &
• EAI integration using J2EE,
synchronization
Microsoft or standard
technologies • Data filters & loggers
• Interfacing using standard

protocols (XML, SOAP)
Hardware Layer
Hardware interface layer RFID Hardware
• Reader interfaces & • Site surveys

adapters development • Tags & reader selection
• Communication with other • RFID infrastructure set-up
hardware
Partners
Across Healthcare
Domains:
•Reception •ElectronicPatient
•Registration Folder
•ADT •Enterprise-wide
•Scheduling
•Doctor’s Module •Radiology •HR / Payroll
•Specialty Module •OP Pharmacy •Fin. Accounting
Patient
•OP Billing •IP Pharmacy •EPABX
Management
s
•IP Billing •Operation •Lab Equipments
In t
ce
ort al &
Th licat
rvi
er
•PDA
Ap
•Emergency Theatre
ir d
fac rty
ic
Se
p
•Mobile Phone
Su Clin
Wards •Transfusion
et
Pa
Medicine
o
•ICU
pp
ion
•Medical Records
•Phlebotomy
s
•Discharge Wipro
•Laboratory
Summary HIS •CSSD
Mg
•Cardiology
En . Ser
•Cath Lab
•Diet& Nutrition
rvi t
s
mt
Se ppor
ter
ce
•Food & Beverages
pri ices
•Sec. & Identity Mgmt. •House Keeping
Su
se
•Package Deal Designer
v •Laundry
•Contract Management •Marketing

Materials •Administration
•Accounts Receivable Management
•MaterialsMgmt
•System - Purchase
•Main Stores
•Sub Stores

Definin
g
Process
es

Defining processes:
People
• Quality processes in place - PCMM level 5, SEI CMM6, Six Sigma
•15 000+ employees trained in Six Sigma methodologies
•Largest pool of certified PMI consultants in India: over 700 consultants
•3 day Veloci-Q training for all fresh recruits
• Lateral hiring from consulting organizations
• Specific emphasis on domain skills and practitioners’ approach
• WASE - Wipro Academy for Software Excellence – sharpening in-house talent
• Dedicated knowledge management
• Talent transformation and training through class room and e-learning

Defining processes:
Innovation
Our Approach
Market Maturity Cycle
Theme - Fast forward into the future
Line
extension projects –
Newer practice areas within divisions
Breakthroughprojects –
Newer business areas
The Process
on
va ti
o
Inn
Every idea needs to go through an
evaluation gate process
Innovation
council decides the Latent Felt Early Many Mature
movement through the gates Need Need competition players Market
Gate1 Gate 2 Gate 3 Gate 4 Gate 5

Gate 0 Idea Evaluation Business Plan Investments Customer Pilot Part of Business
Idea generation
480 ideas 40 ideas 26 ideas 8 ideas 8 ideas 8 projects
Creative Destruction through Innovation

Defining processes:
Innovation
Benefits
Business through innovations of previous years in 04-05 was Rs 9500 m

Innovation revenues however gets measured for the last 3 years – 7% of revenues currently
25
22
Revenues No of Projects
1000 20
860
800 15 16
600
10
440 8
400 5 5
200
43 0
2003-04 2004-05 2005-06 2002-03 2003-04 2004-05 2005-06

Defining processes:
Mission Quality
Net promoter score
Process Process Process Continuous

implementation effectiveness improvement
definition
Lean Metrics DMAIC Proactive / reactive

Audits
DMADV quality control Lean , QIC management

Defining processes:
Customer Advocacy
Customer portals
Customer
Pitstop –
Proactive
Reactive
QOS (Quality of Escalation
Service)
management
Customer interaction
QOS
Annual Perception
Survey (Quality of Service)
Customer.advocacy@wipro.com

Establish
ingCrede
ntials

Establishing Credentials:
Clients
Enterprise
Finance
IT & ITES
Telecom
Government

Establishing Credentials:
Client Speak
Wipro has the most experience with global customers, strong management backing
Quality leadership to grow and improve service.
- AMR Research “Low Cost High Quality”, Dec.2004
Wipro has successfully designed and implemented a SAN solution at our premises. We
Reliable partner would like to record our appreciation of the skill-sets and experience that Wipro brought to
with proven the table and would have no hesitation in recommending Wipro for similar deals.
track record
- Vinod Sadarangani, Vice President - IT, Orange
..I am amazed with their desire to complete task on hand and on their motivation
Commitment to levels…
go the extra mile
Wipro became the logical choice…extensive experience in handling large

Tangible,
technology projects, deep understanding of our business needs, access to
measurable
appropriate technologies and commitment to see the project through from
business results
end-to-end were important in swinging our decision.
- Satish Pendse, GM-Systems, Marico
While the content management tool that Wipro was offering fitted the bill perfectly,
the fact that they could offer an end-to-end solution - the hardware, software,
Business and
system integration, backend connectivity, hosting services- helped finalize our
Domain Expertise
decision. To cap it all, their domain expertise in the financial segment was a
definite clincher.
- Mukarram Bhagat, CEO, CRISIL

Value Proposition
Driving Business Momentum
Delivery mechanisms aligned with assurances

Accurate quality processes
Commitment to excellence
Expertise grounded on experience
Beyond provision of end-to-end solutions
Pioneering specializations in the field

Leveraging
Advantages
The Wipro Advantage The Wipro Infotech Advantage
Servicedelivery excellence through strong The key strengths of Wipro Infotech lie in
program governance methodologies
business ready e-infrastructure solutions for
Value deliverance through innovation BFSI, telecom and government verticals,
Best in Class alliances providing complete IT lifecycle management:
Services diversity procurement and integration services, product
Preferredpartner of choice for 117 of ET500 support and IT management services and
customers in India application-specific platform frameworks and
Integrated end-to-end IT services company associated practice built around that .
in India
- IDC Indian IT Services Market Analysis 2005-10

Spirit of Wipro

Wipro Infotech
Thank
you
www.wipro.in
Corporate Office:
Wipro Infotech
Doddakannelli, Sarjapur Road,
Bangalore-560 035, India
Tel: 91-80-28440011
Fax: 91-80-28440214

Rama Infotech DBM WIPRO

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Wipro

Introduci Range of Across

CONFIDENTIAL© Copyright 2006 Wipro Ltd

CONFIDENTIAL© Copyright 2006 Wipro Ltd

• 89 Global 500 clients

2000-01 2001-02 2002-03 2003-04 2004-05 2005-06

Diverse talent pool

CONFIDENTIAL© Copyright 2006 Wipro Ltd

PCMM satisfaction, and the ability to

 the India, Middle East and Asia Pacific business unit

21425 Revenue doubled in

2002-03 2003-04 2004-05 2005-06 * Gross Revenue

CONFIDENTIAL© Copyright 2006 Wipro Ltd

Consulting Infrastructure Products

Six Sigma and HR Process, Enterprise Networking, Personal, Enterprise, HPC,

Professional Services Enterprise

Partner for the complete IT Lifecycle

CONFIDENTIAL© Copyright 2006 Wipro Ltd

Teaming Goal Line

CONFIDENTIAL© Copyright 2006 Wipro Ltd

Wipro in Middle East

• Presence since June 2001

Wipro in Australia and ASEAN

• Presence since 2002

CONFIDENTIAL© Copyright 2006 Wipro Ltd

CONFIDENTIAL© Copyright 2006 Wipro Ltd

Advisory and Implementation Services

Business Transformation Security Governance

Business Process through Six Sigma, IBPI, Advisory and Assurance

Strategic Cost Reduction

CONFIDENTIAL© Copyright 2006 Wipro Ltd

No.1 Network Security Services Provider- V&D June 06

Partial list of clients

Security Governance E-Governance Business Transformation Strategic Cost Reduction

CONFIDENTIAL© Copyright 2006 Wipro Ltd

Enterprise Application Services DW/BI

ERP, CRM, SCM SRM Consulting, DW/BI Architecture, Design

Application Maintenance Services E-Enabling

Configuration, Helpdesk, Maintenance Enterprise Consulting & Architecture

CONFIDENTIAL© Copyright 2006 Wipro Ltd

10 projects on SAP ECC 5.0

Partial list of clients

CONFIDENTIAL© Copyright 2006 Wipro Ltd

System Integration Manage IT Enterprise Services PC and

Network Integration End User Services Infrastructure Management Migration Services

Server and Storage Voice and Data Support

Data Centre Integration Server and Storage Security Services Upgrades

Call Centre Integration Application Management

Middleware Integration Network Management

Enterprise Management OS, Backup Services

DB, Web and Mail

Call Centre / Telecom

CONFIDENTIAL© Copyright 2006 Wipro Ltd

No.1 Network Integrator

Partial list of clients

CONFIDENTIAL© Copyright 2006 Wipro Ltd

Integrated Service Delivery across Service Lines &

Consulting & Software Infrastructure Availability

Processes Knowledge Base Tools

Platform for Non Linear Services Growth

CONFIDENTIAL© Copyright 2006 Wipro Ltd

Partial list of clients

CONFIDENTIAL© Copyright 2006 Wipro Ltd