 Knowledge management is the systematic approach to getting

an organization to make the best possible use of its intellectual

capital in order to sustain competitive advantage.
 Knowledge management is an enterprise discipline that
promotes collaborative processes for the creation, capture,
organization, access and use of information assets, including
the uncaptured knowledge of people.
 To share the knowledge , a company creates exponential
benefits from the knowledge as people learn from it.
 To build better sensitivity to “brain drain”.
 To reacting to new business opportunities.
 Knowledge management is the process of organizing and
distributing knowledge to organizational members.
 It ensures that the right information gets to the right people
when they require it.
 Explicit Knowledge

 Tacit Knowledge

Two types of Tacit Knowledge:1)Procedural Tacit

2)Declarative Tacit
 EXPLICIT KNOWLEDGE:
Knowledge which has been encoded
into some media external to a person.
 TACIT KNOWLEDGE:
Knowledge that is stored within an
individual and as such is personal and context specific.
 EXPLICIT KNOWLEDGE
 Tangible
 Physical objects , e.g.in
documents or databases.
 Context independent
 Easily shared
 reproducible
TACIT KNOWLEDGE
 Intangible
 Mental objects , i.e. it’s in
people’s head’s.
 Context affects meaning
 Sharing involves learning
 Not identically replicated
There are some KM models:
1. Nonaka /Takeuchi knowledge spiral model
2. Boisot’s I-space model
3. The choo sense-making KM model
4. WIIG KM model
 This model is visualised as a 3 dimensional cube with the
following dimensions:

1. Codified-uncodified
2. Abstract-concrete
3. Diffused-undiffused
 This model focuses on
1. Sense making
2. Knowledge creation
3. Decision making skills
There are some terms used in KM:
 Knowledge architect

 Knowledge assets

 Knowledge bridge

 Knowledge workers

 Knowledge economy
 Reduces time-to-market
 New products are designed and commercialized more quickly
and successfully.

RESULTING IN

i. Increased revenue
ii. Retained market share
iii. Expanding profit margins
 Knowledge as an asset or resource unlike information or data ,
is not easily understood, classified , shared and measured . It is
invisible, intangible and difficult to imitate.
 Expanding the knowledge base within an organization is not
the same as expanding its information base.
THANK YOU