Deming

 Deming originated PDCA cycle. He came out with the

new “climate” ( organizational culture ) which primarily
consists of joy in work, innovation and cooperation.
 He referred to this new climate as Win - Win as opposed
to I win : You Lose.
 He also defined 14 universal points for effective quality
management
 Deming’s 14 points

1. Create consistency of purpose with a plan.

2. Adapt the new philosophy of quality.
3. Cease dependence on mass inspection.
4. End the practice of choosing suppliers solely on price.
5. Identify problems and work continuously to improve
the system.
6. Adopt modern methods of training on the job
7. Change the focus from production numbers ( quantity
) to quality
 Deming’s 14 points

8. Drive out fear

9. Break down barriers between departments
10. Stop requesting improved quality without providing
methods to achieve it.
11. Eliminate work standards that prescribe numerical
quotas
12. Remove barriers to pride of workmanship
13. Institute vigorous education and training
14. Create structure in top management that will
emphasize the preceding thirteen points every day.
FICCI CE

PDCA cycle

The PDCA cycle is

PLAN also known as the
Deming cycle

ACT D0

CHECK