Welcome

To
Our Presentation
 Group Members

Name Student ID

Sanjida Khan 162051076

Mahadi Mushrur Ahmed 163051058

1) What should be the format and final form of the store
manager’s job description?

•Job Title
•Job summary
•Relationships a) Reports To
b) Supervises
c) Work with
d) External relationship
•Qualifications a) Education
b) Work experience
c) Skills
d) Physical Requirements ( If required)
•Responsibilities and Duties
•Standards of performance
•Working conditions ( If any)
2) Is it practical to specify standards and procedures in the
body of the job description, or should these be kept
separate?

Should not be kept separately because both Jennifer and

employees will be better to incorporate the given standards and
procedures
 That will help the managers and supervisors to keep in mind and
focus on standards more commonly as it is a part of job
descriptions
All the standards and procedures are not significant to talk about
in the body of job description except the ones that are related and
important for the applicants to know
 3) How should Jennifer go about collecting the information
required for the standards, procedures and job description?

The Interview
Questionnaires
Observations
Participant Diary/ Logs

Position analysis questionnaire

Functional job analysis
 4) What, in your opinion should the store manager’s job
description look like and contain?

Carter Cleaning Center

Store Manager

Job Description
Job Title: Store Manager
Job summary
The main responsibility of store manager is for directing all store
related actions in such a way that quality work is produced, maximizing
sale out and customer relations and ensure profitability through
effective control and cost effective manner.
Relationships:
•Report To : Jennifer Carter
•Supervises: Retail Salesman, Cleaner
•Work With: Retail Team, Management
•External Relationship: Negotiation with customers
 4) What, in your opinion should the store manager’s job
description look like and contain?
Qualifications:
•Education: Graduate in any discipline (Marketing preferred)
•Work Experience: Minimum 2 Years experience will lead extra advantages but
freshers are also encouraged to apply
•Knowledge:
•Customer service management
•Accounts related terms like accounts receivable, accounts payable
•Credit management
•Store management
•Skills:
•Interpersonal skills
•Problem solving skills
•Time management skills
•Communication skills
•Decision making skills
•Managing skills
•Stress management skills
•Personal attitudes:
•Be honest
•Aware about cultural
 4) What, in your opinion should the store manager’s job
description look like and contain?

Responsibilities and duties Standard of performance

•Ensure quality product
•Maintain customer relations
•Cash management
•Inventory control
•Monthly target achievement
•Product pricing
•Ensure retail hygiene
•Human capital management
•Pest control
•Minimize waste of product
•Ensure employee satisfaction
•Increase retail sales productivity
•Making store appearance attractive
always
•Negotiation with supplier
•Minimum 90% sale out target
achievement
•Customer conversion rate should be
70%
•Credit management rate should be 100%
•Ensure 5% sale out growth from month
to month
•Wastage of products would not exceed
2%