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 CCC Professional Cloud service
manager

Exin CCC Professional Cloud service manager certification is a

globally recognized certification for service management

Professionals. Being a Professional Cloud service manager

certified show cases service management experience in a

Cloud environment, relevant skills and knowledge,and

démontrâtes that are capable to manage various stakeholders

within the enterprise.

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 Program Outline

1. Module1: Course Introduction

2. Module2: Cloud Service Management Fundamentals
3. Module3:Cloud Service Management Roles
4. Module 4:Cloud Service Management Strategy
5. Module 5: Cloud Service Management Design, Deployment and
Migration
6. Module 6:Cloud Service Management
7. Module 7:Cloud Service Management Economics
8. Module 8:Cloud Service Management Governance
9. Module 9:Showing the value of cloud services
10. Module 10:Popular service management frameworks

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 Program Outline

Module1: Course Introduction

Professional Cloud Service Manager course ensures that the participants acquire

the required skill set and knowledge to become certified Cloud Service Manager

by passing the associated Cloud Credential Council (CCC)

Cloud Service Manager (CSM) exam.

• Meet participants and instructor

• Course Overview

• Course Agenda I

• Introduce case study, activities and course book

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 Program Outline
Module2: Cloud Service Management Fundamentals

• Describe fundamental concepts related to cloud service management.

• Explain basic terminology related to cloud service management

• Explain the relationship between IT Service Management (ITSM) and

cloud service management.

• Discover how cloud computing is changing how IT

is managed and delivered.

• Illustrate the difference between the IT,

Business and Consumer perspectives.

• Show the consumer and provider relationship.

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 Program Outline
Module3:Cloud Service Management Roles
• Recall important roles involved in designing and running cloud services.
• Identify and explain important roles involved in cloud service management.
• Define cloud management roles and their main responsibilities.
• Compare and contrast the differences between different
cloud management roles.
• Compare the relationship between cloud provider and
cloud consumer.
• Illustrate how cloud and traditional IT roles interrelate
in the delivery of IT services.

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 Program Outline
Module 4:Cloud Service Management Strategy

• Differentiate between potential risks and benefits of adopting a cloud

strategy.

• Select different approaches for recognizing the value of cloud services.

• Compose a cloud strategy statement.

• Explain stakeholder management techniques.

• Produce an initial cloud adoption strategy

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 Program Outline
Module 5: Cloud Service Management Design, Deployment and Migration
• Discuss important aspects of cloud service design
• Apply cloud service design techniques.
• Analyze the impact of demand & how to right-size cloud services at the
design stage.
• Summarize key components required to deploy cloud services.
• Select appropriate cloud deployment methods.
• Outline the main stages of on-boarding cloud services.
• Discuss the importance of transition planning before
deployment of cloud services
• Outline what a cloud market place is
• Differentiate between the consumer and provider perspective
of a cloud market place.

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 Program Outline
Module 6:Cloud Service Management
• Discuss how service management principles apply to the running of cloudservices.
• Operate cloud services under various types of service level agreements & contracts.
• Identify how cloud services can reduce unavailability of IT services.
• Analyze effective demand management across cloud based service models.
• Describe the basic concept of Dev-Ops.
• Illustrate the benefits, risks and issues of Dev-Ops within an IT organization.
• Discuss the reasons for and adaptive approach to change and configuration management.
• Discover an alternative approach to change and configuration
management applicable to cloud based services.
• Discuss the importance and benefits of off-boarding or retiring cloud services.
• Show methods for reducing un-needed cloud services in line with decreased
demand.
• Discover how to react to less demand for cloud services.
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 Program Outline
Module 7:Cloud Service Management Economics
• Summarize key factors that contribute to the cost of cloud
based services
• Discuss specific financial aspects and considerations applicable
to cloud services. Describe the basic concept of Dev-Ops.
• Outline the various pricing models for cloud services
• Examine the challenges with purchasing cloud based services.
• Discover how OPEX is replacing CAPEX and how
deal with this paradigm shift
• Analyze different cloud service charging methods
• Diagram a Hybrid IT cost model.

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 Program Outline
Module 8. Cloud Service Governance
• Summarize the different governance layers applicable to IT and Cloud
Service Management.
• Recognize the importance applying governance to cloud based services and
service delivery
• Discuss the difference management and governance
• Discover key governance requirements of cloud service provision
• Model a governance structure including governance of cloud
computing and cloud based services.
• Discover activities for establishing cloud governance.
• Identify IT Governance, compliance and controls.

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 Program Outline
Module 9. Showing the Value of Cloud Services to the Business

• Identify the importance of showing the value gained from using cloud based
services to the organization.

• Choose between different methods for measuring the

value of cloud computing and cloud services to the business.

• Demonstrate how to link cloud value back to IT

strategy

• Discuss how to influence business change to accept adoption

of cloud services.
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 Program Outline

Module 10. Popular Service Management Frameworks

• Name a number of popular and relevant IT frameworks and

standards.

• Recall the purpose of the IT frameworks and standards

• Understand where to find additional information

on each listed IT framework and standard.

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 Why IEVISION
• Exin accredited global ATO & AEO
• Access to Exclusive Courseware
• International Examination booking on finger tips
• 1 year voucher validity
• One Free Exam Rescheduling Option (Prior notice of 3 working days is
mandatory)
• Exclusive access to 2 free mock test
• Convenient payment methods to choose
• Professionally Trained and Dedicated Staff
• Highest customer satisfaction rate
• Immediate result, online certificate in 3 business days

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 Who Should Attend?

• IT Managers and CIOs

• Service Managers(with or without an ITIL background

• Service Management Professionals

• Cloud Strategy and Management Consultants

• Service Architects,Technical Pre-sales Consultants

• IT Professionals

+91 9604641000,+919604664000, +912065600345 2017© IEVISION IT Services Pvt. Ltd.

 IEVISION IT Services Pvt. Ltd.
Your Learning & Development Partner

+91 9604641000,+919604664000 +912065600345

info@ievision.org www.ievision.org

2017© IEVISION IT Services Pvt. Ltd.