ETHICS IN BUSINESS

GOOD ETHICS
Dell Inc.

■ Dell has core value of winning with ■ 2016 World’s Most Ethical
integrity. Company
■ Dell has continued focus on ■ 2013 Principled Performance Award
accountability across all levels of by OCEG
the company.
■ 2014 Innovation Award from TRACE
■ Dell has high ethical standards and
commitment to conducting
business in the best interest of
customers, suppliers and partners.
Costumers

Dell believes in creating loyal customers by

providing a superior experience at a great
value. They are committed to direct
relationships, providing the best products
and services based on standards based
technology, and outperforming the
competition with value and a superior
customer experience.
Employees

Dell believes that their continued success

lies in teamwork and the opportunity each
team member has to learn, develop and
grow. They are committed to being a
meritocracy, and to developing, retaining
and attracting the best people, reflective
of our worldwide marketplace.
Environment

Thinking about environmental impact has

always been a part of who they are. More
than just creating eco-friendly products or
one-off initiatives, they incorporate
sustainability into everything they do –
from design to recycling and every step in
between. Through innovation and a
relentless focus on efficiency, they are
minimizing their footprint.
UPS
■ “At UPS, operating as an ethical company
means doing what we say we will do, in
business conduct, in our impact on the
environment and in how we touch the lives
of people in the communities where we
live and work. Operating with high ethical
standards internationally is part of the
culture of UPS and this commitment is
shared throughout our organization,” said
Mohammad Azam, UPS chief compliance
officer.
■ UPS was named One Of World’s Most
Ethical Companies For Tenth Consecutive
Year by the Ethisphere® Institute
■ Received a perfect score of 100 from the
CDP for the second straight year
■ U.S. Environmental Protection Agency’s
SmartWay Excellence Award
■ Was on the Dow Jones Sustainability
World Index (DJSI World) for the third
consecutive year
■ Named as one of the “100 Best Corporate
Citizens” by CR Magazine for the sixth
consecutive year.
Costumers

Dell demonstrates how the power of logistics

can create a competitive advantage for our
customers. Offer products and services that
expand our customer’s access to global
markets. Configure our broad portfolio of
solutions for targeted industries. Offer
industry-leading technology that simplifies
and improves our customers’ business
processes.
Employees

UPS has clear workplace policies and practices, and

maintains aggressive training programs to ensure all
employees are treated with respect and dignity.

Additional practices include:

Operating on a personal basis founded on teamwork and

first-name relationships, promotion from within,
practicing objective, careful hiring methods, encouraging
and assisting employee development by communicating
regularly with employees, providing training opportunities
and recognizing accomplishments, compensating
employees fairly and maintaining a safe work
environment, shunning favoritism, and respecting each
employee’s point of view.
Environment

To maintain a leadership role in protecting the

environment, they continually strive to improve
technology and environmental performance. All
of their people are responsible for pollution
prevention, resource conservation and
compliance with applicable environmental laws
and regulations.

They comply with current regulatory and

government agency requirements, and follow
their own environmental policy and guidance
statements in order to meet specific
sustainability objectives.
BAD ETHICS
United Airlines Scandal

■ Dr David Dao was dragged off an overbooked flight after refusing to give up his seat. United offered
hotel rooms and cash to encourage people to volunteer their spot but nobody took the bait. Dao
and three other passengers were then randomly chosen and reassigned to another flight.
■ Dao claimed he had patients to see the next day and refused to move. Video footage emerged of
officers dragging him off the plane with a bloodied face. As it turns out, the reason United had to
remove passengers was to create space for their own employees.

■ The reaction was huge and United lost $1.4 billion dollars in share value.
■ After initially standing firm, United CEO Oscar Munoz apologised on behalf of the airline. The two
parties reached a legal settlement. Policies were changed to ensure this wouldn't happen again.
Not long afterward, Munoz sent an email to customers, explaining how it had happened:

■ "It happened because our corporate policies were placed ahead of our shared values. Our
procedures got in the way of our employees doing what they know is right."
Mylan EpiPen Scandal

■ On Wednesday afternoon, the House Committee on Oversight and Government

Reform is hosting a hearing on EpiPen prices increases. The meeting follows weeks
of reports about outrageous price increases for the life-saving medication, an auto-
injection system that provides a dose of epinephrine to ward off anaphylactic shock
that can occur during an allergic reaction.
■ Top executives at Mylan, the pharmaceutical company that owns EpiPen, reportedly
reaped in nearly $300 million in compensation from 2011 to 2015. The fat payoffs
rolled in during a period when the list prices for EpiPens soared, increasing over
500% in about a decade. Today, EpiPens, which cost Mylan around $30 to produce,
and go for over $600 before coupons or rebates.
■ http://www.dell.ca/learn/us/en/uscorp1/secure/2016-3-7-dell-named-as-a-2016-
worlds-most-ethical-company-by-the-ethisphere-institute
■ http://www1.euro.dell.com/content/topics/global.aspx/about_dell/values/sustainability
/corporate/ethics_compliance?c=eu&l=en
■ http://www.dell.com/learn/us/en/uscorp1/dell-environment?s=corp
■ https://www.pressroom.ups.com/pressroom/ContentDetailsViewer.page?ConceptType=
PressReleases&id=1457128742554-591
■ https://sustainability.ups.com/resources/policies-and-procedures/
■ http://www.ethics.org.au/on-ethics/blog/may-2017/united-airlines-time-to-reframe-the-
conversation
■ http://time.com/money/4502891/epipen-pricing-scandal-big-pharma-politics/