Академический Документы
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Культура Документы
2006
Employee’s age
FIGURE 2b
Length of employment
FIGURE 1
Ranked correlations (p < 05) between employee workplace recommendation and employee satisfaction items
TABLE 5
Ranked correlations (p < 05) between employee workplace recommendation and employee satisfaction items
TABLE 6
Overall satisfaction
TABLE 1
TRAINING
WORK ENVIRONMENT
SUPERVISION
MANAGEMENT
higher higher
employee family
satisfaction satisfaction
Key Performance Drivers
higher
satisfaction higher
among occupancy
families rates
and employees
Key Performance Drivers
better
higher clinical
satisfaction outcomes
among related
families to falls,
and employees pressure ulcers
and catheters
SUMMARY OF RELATIONSHIPS
Improve
Staff care outcomes
Satisfaction Improve relationships
HR
Decrease nurse absenteeism
Decrease nurse turnover
Decrease CNA turnover
Resident/Family
Financial
Satisfaction Increase occupancy
Facilities with higher family satisfaction
have better work environments
EMPLOYEE ENVIRONMENT SCORE (%)
80
Mean = 68.0
70
60
50
Lowest Low High Highest
< 54% 54% to 58% 58% to 64% > 64%
FAMILY SATISFACTION
Facilities with higher family satisfaction
have better employee training
64
EMPLOYEE TRAINING SCORE (%)
Mean = 57.1
60
56
52
48
Lowest Low High Highest
< 54% 54% to 58% 58% to 64% > 64%
FAMILY SATISFACTION
Facilities with higher family satisfaction
have better supervision
EMPLOYEE SUPERVISION SCORE (%)
90
Mean = 72.2
80
70
60
Lowest Low High Highest
< 54% 54% to 58% 58% to 64% > 64%
FAMILY SATISFACTION
Facilities with higher family satisfaction
have better management
EMPLOYEE MANAGEMENT SCORE (%)
80
Mean = 66.5
70
60
50
Lowest Low High Highest
< 54% 54% to 58% 58% to 64% > 64%
FAMILY SATISFACTION
Facilities with higher employee
satisfaction have:
» More residents without falls
» More residents without pressure ulcers
» More residents without acquired catheters
» Less nurse turnover
» More nurse stability
» Less CNA absenteeism
» Less nurse absenteeism
» Higher occupancy
Quality of leadership
and quality of the workplace:
The interface
3
Quality of workplace .
Quality of workplace .
Quality of workplace .
Quality of workplace .
2
Leadership .
Leadership .
Leadership .
Leadership .
1
0
Lowest 2nd lowest 2nd highest Highest
4 percentile ranked groups of NHs
Group avg score: 1-4..
0
1
2
3
4
Q of workplace.
Lowest
Recommend NH.
Q of workplace.
Recommend NH.
2nd lowest
Q of workplace.
Recommend NH.
2nd highest
4 percentile ranked groups of NHs
Q of workplace.
A quality workplace earns staff recommendation
Highest
Recommend NH.
Group avg score: 1-4..
0
1
2
3
4
Quality of workplace..
Lowest
Families recommend..
Quality of workplace..
Families recommend..
2nd lowest
Quality of workplace..
Families recommend..
2nd highest
4 percentile ranked groups of NHs
Quality of workplace..
A quality workplace earns family recommendation
Highest
Families recommend..
Group avg score: 1-4..
0
1
2
3
4
Quality of workplace..
Lowest
QoLife..
Quality of workplace..
QoLife..
2nd lowest
Quality of workplace..
QoLife..
2nd highest
4 percentile ranked groups of NHs
Quality of workplace..
A quality workplace creates QoL for resident
Highest
QoLife..
As Staff are
Treated
0
1
2
3
4
Quality of workplace..
Lowest
QoCare..
Quality of workplace..
QoCare..
2nd lowest
Quality of workplace..
QoCare..
2nd highest
4 percentile ranked groups of NHs
Quality of workplace..
A quality workplace creates QoCare for resident
Highest
QoCare..
Group avg score: 1-4..
0
1
2
3
4
Quality of workplace..
Lowest
QoService.
Quality of workplace..
QoService.
2nd lowest
Quality of workplace..
QoService.
2nd highest
4 percentile ranked groups of NHs
Quality of workplace..
Highest
QoService.
A quality workplace creates QoService for resident
Group avg score: 1- 10 .
0
2
4
6
8
10
Quality of workplace,,
Compliance score..
Lowest
# of survey citations..
Quality of workplace,,
Compliance score..
2nd lowest
# of survey citations..
Quality of workplace,,
2nd highest Compliance score..
# of survey citations..
4 percentile ranked groups of NHs
Quality of workplace,,
Compliance score..
A quality workplace results in better state surveys
Highest
# of survey citations..
Group avg score: 1- 100 .
20
40
60
80
100
0
Quality of workplace .,
Lowest
Occupancy 92.0% .
Quality of workplace .
Occupancy 92.1% .
2nd lowest
Quality of workplace .
Occupancy 93.2% .
2nd highest
4 percentile ranked groups of NHs
Quality of workplace .
A quality workplace makes business sense
Highest
Occupancy 94.8% .
We did the best we could,
with what we knew,
And when we knew better,
we did better
Maya Angelou
Now you
know better
so …
A. B.
Successes
Secondary Primary
strength strength
C. D.
Challenges
Secondary Primary
opportunties opportunities
Item
score 1 ---------- Lowest to highest ranking correlation -------- 100
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