Академический Документы
Профессиональный Документы
Культура Документы
Overview
Measuring Results
Measuring Behaviors
• Accountabilities
• Objectives
• Performance Standards
• Purpose: to identify
– Outcomes
• Limited number
• Highly important
– When achieved
• dramatic impact on overall organization success
• A verb (Action)
• The desired result
• A due date
• Some type of indicator
– Quality and/or
– Quantity
• Identify competencies
• Identify indicators
• Choose measurement system
• Threshold
– Needed to perform to minimum standard
• Comparative system
– Compares employees with each other
• Absolute system
– Compares employees with pre-specified
performance standard
• Essays
• Behavior checklists
• Critical incidents
• Graphic rating scales