Microsoft ® Exchange Server

2010
Outlook® Web App
Name
Title
Microsoft Corporation
Session Objectives
• See new Microsoft Outlook Web App features
• Understand scenarios for new features
Exchange Enterprise
Topology Enterprise Network Phone system
(PBX or VOIP)

Edge Transport Hub Transport

Routing and Routing and policy
AV/AS
Ext ernal
SMTP
servers

Mailbox Unified Messaging

Storage of Voicemail and
mailbox items voice access
Mobile phone

Client Access
Web browser Client connectivity
Web services

Outlook (remote
user) Line of business
application

Outlook (local user)

 • DEMO
•Conversation view
•Presence and IM
•UM card
•Nickname cache
•Search and filters
•Side-by-side calendar
•Delivery reports
•Browser support
Conversation View
• View conversations in context
− All messages
− All folders
− Forks
− Hide repeated information
• Take action on conversations
− Ignore
− Categorize
•
Conversation View
• View conversations in context
• Hide repeated information

• View all messages

• Take action on conversations
•
Conversation Actions
• Ignore
• Categorize SP1
Presence and Instant Messaging
• See and set presence
• Chat using instant messaging (IM)
• Start a chat from anywhere you see a user
•

• IM log in from multiple locations

• Presence throughout Outlook Web App
•
•
Unified Messaging Card
Transcription
Voicemail
Inline player
is now
is visible
an attached MP3 file
Nickname Cache
• Names shared across mobile and the Web
Search and Filter
• Search • Filter
− Current folder − Default options
− Current and sub-folders − User-selected
− All folders − Use with search
− Advance search
Favorites Folders
Favorites
Even
You can
addadd
folders
search
anyare
folders
folder
easily
toforfavorites
accessible
common searches
Protected Email
View Information
Send
• IRM-protected
Rights
email
Management (IRM) email
•
Protected Voicemail SP1

Protected
Forwarding
Inline
• voicemail
playback the access
of means
message
no attachments
is (Internet Explorer® only)
disabled
Protected Attachments SP1

• Access IRM-protected attachments

Online Archive
• Archive in the folder list
• Treat like any other folder
• Access your PST from the Web
Delegate Access
• Access delegated inbox
• Inbox shows up in folder list
• Access is controlled by inbox owner
Side-by-Side Calendars
Personal
View
Add acalendars
shared
calendars
calendar
side by side
Delivery Reports
• See whether a message was delivered
− Happens at the transport role
− Not the same as a read receipt
• Results: Pending, Rejected, Unknown, Transferred
Outlook Web App Browser
Support
OWA Premium OWA Lite
Browser Support
MailTips
• Benefits
• Early warning system
− Out of office
− External recipient
− Reply all on BCC
− Moderated DL
− Restricted recipient
− Lots of recipients
• Know what you can’t do
− Restricted DL
− Message size
− Mailbox full
•

• Examples
• Avoid heavy server load
• Prevent policy violations
• Custom MailTip
•
A Real-World Example

Reply all to distribution lists creates havoc

“ Depart m ent st aff hit t ing 'reply t o all' on an
em ail wit h a large dist ribut ion list is causing an
em ail st orm on t he depart m ent 's OpenNet em ail
syst em … [ in effect creat ing] a denial of service
as em ail queues, especially bet ween post s,
back up w hile processing t he ext ra volum e of
em ail m essages...
…Anyone w ho disregards t hese inst ruct ions will
be subject t o disciplinary act ions…
…Please ensure w idest dist ribut ion of t his
m essage” -Patrick Kennedy
Under Secretary of State for Management
Internal Memo - Jan. 2009
Calendar Sharing
• Share calendars internally
or externally
• Trust can be set by user
or by domain
• Once trust is set,
everything is
transparent
• Admin control is provided
Calendar Sharing
Users
Admincan
setsnow
up trust
see calendars
with
another
Microsoft
organization
from Federation
other organizations
Gateway

Contoso Inc. Microsoft Federation Gateway Fabrikam Inc.

Exchange Server 2010 Exchange Server 2010

Intranet Internet Intranet

Calendar Publishing SP1

• Explicit opt-in for both admins and users

− Admin turns on vdir, enables sharing, and assigns policy
− User decides to turn on calendar for publishing
• Server provides URL
− Public: Discoverable over the Internet
− Restricted: User must send link
• Security and data protection
− Published calendars are completely isolated with a dedicated
vdir, separate app pool, and limited HTTP access
− Throttling prevents excessive requests for published calendars

•
Calendar Subscribing
Subscribe to any public calendar
Uses iCal standard
Server-side storage
SMS Sync
•Send/Receive SMS text messages from Outlook Web App
•View SMS conversations
•Archive and search old SMS, or restore to phone
SMS Messaging
User
How does
creates
sends
configures
the
text
anrecipient
message
account
Outlookrespond?
to
with
from
use
service
Outlook
service
provider
provider
to recipient

SMS Provider

Text
Msg

User Recipient

Internet Cell Network

 SMS Sync
Benefits:
1)
3)
4)
5)Outlook
2) User’s
Recipient
All SMScell
ExchangeWeb
are
responds
phone
sent
App sends
to to
ActiveSync ®
Exchange
thethe
a SMS
text
(EAS)SMSmessage
through
to theEAS
connectionrecipient
toused
Exchange
for to
all send
“screens”
Server
SMS user’s phone
•User can use Outlook Web App, Outlook, and Outlook Mobile to respond
•SMS messages are backed up on the server
•Recipients can respond to messages
•User can switch “screens” while still seeing all their messages

Text
Msg

SSL
User

SSL

Exchange Server 2010

Recipient

Cell Network Internet Intranet

 Enabling IM (5 steps) •UCWeb.DLL
•Cert.• must be from same CA
1)
2)
3)
5)Install
4) Install
Install
Configure
Enable OCS
certificate
MSI package
OCS
2007 to
IM though R2allow Outlook
cmdlet Web App
•Can •use anaccess
internal CA
Collaboration.DLL
• •
•SipEPS.DLL

3rd Party Download Center

Certificate Authority
OCS 2007 R2 Active Directory
MTLS

Set-OwaVirtualDirectory
Set-OwaMailboxPolicy
–Identity <identity
–identity <identity
Forefront name>
name>
UAG Server
–InstantMessagingServerName
-InstantMessagingEnabled:$true <OCS server>
–InstantMessagingCertificateThumbprint <cert. tp>
Set-CASMailbox <MailboxIdParameter>
–InstantMessagingEnabled:$true Exchange 2010 CAS Exchange 2010 MBX

-OwaMailboxPolicy <MailboxPolicyIdParameter>
Internet DMZ Intranet
Themes and Theming SP1

• 27 themes provided
• IT control of theme access
• Custom theming support
Outlook Web App Web Parts SP1

• Embed in Microsoft SharePoint®sites

• Create customized experiences
• Share only the experiences that make sense

Other Features

Delegate access
Distribution group creation
Reading pane bottom
SP1
Recap
• Outlook Web App for Internet
Explorer, Firefox, and
Safari
• Conversation view SP1
• Ignore/Categorize
conversation
• Virtual list view
• Presence
• Instant messaging
• Nickname cache
• Unified Messaging card
• Custom themes
• Reading pane bottom SP1
• Calendar sharing
• Side-by-side calendar view
• Calendar publishing SP1
• Calendar subscriptions SP1
• Message tracking
• SMS Sync
• Favorites folders
• Advanced search
• Archiving
• Distribution group creation
• Information Rights Management
SP1
• Delegate access
• Web Parts
SP1
Session Takeaways
• Outlook Web App is cross-browser compatible
• Outlook Web App now enables even more
Unified Communications scenarios
− SMS
− Instant messaging
− Voicemail
− Calendar access for everyone
SP1
(sharing, publishing, subscribing)
• Outlook Web App extends desktop productivity to
the Web
 © 2010 Microsoft Corporation. All rights reserved. Microsoft, Active Directory, Exchange ActiveSync, Forefront, Internet Explorer, Outlook, and other product names are or may be registered trademarks and/or trademarks of
Microsoft Corporation in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft
must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation.
MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.
• APPENDIX
Impact to Users on Slow and Fast Networks
Impact on Slow and Fast SP1

Networks
Latency (ms) Bandwidth (Kbps) Country
<100 >1,024 USA
Canada
Japan
100 >1,024 Germany
UK
200 >512 China
Argentina
300 >256 Brazil
India
Results: 100 ms/5 Mbps SP1
Results: 200 ms/512 Kbps SP1
Results: 300 ms/50 Kbps SP1