ERP Implementation :

CISCO
By

Group 7
Requirements and Policies

The information included in the document is a summary of the Learning

Partner program requirements. Please review all information found on
the Cisco Learning Partner website for a complete listing of all
requirements and policies for the Learning Partner Program.

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General Requirements
Learning Partners must:
Meet all program requirements, including staff, metrics and Certified Cisco Systems Instructors (CCSI)

Cease all unauthorized Cisco training

Follow Cisco's branding guideline in their web sites and marketing assets

Maintain their information in Partner Self Service (PSS) and the Learning Partner Management
System (LPMS)* with up-to-date company profile, required staff, and CCSI information

* Learning Partner Management System (LPMS) is the data repository which houses all information relevant to a Learning
Partner and its resources and personnel.
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 Job Roles Minimum Certifications Minimum Quantity

Account Manager* CSE 1

Cisco Engagement Manager* - 1
Lab Manager** CCNA 1
Instructor** CCNA and CCSI 1

Minimum Staffing Required 4

(2 with role sharing)

* Role sharing allowed with Account Manager and Cisco Engagement Manager
** Role sharing allowed with Instructor and Lab Manager

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Personnel
Account Manager

• The individual responsible for the day-to-day support of a particular customer's account with a business, and who
serves as the primary point of contact between the customer and the Learning Partner for all Cisco Training needs.

Cisco Engagement Manager

• Learning Partner must have at least one individual assigned as the point-of-contact for Learning Partner Program
related management.

Lab Manager

• The individual responsible for all labs (onsite and remote) used for Cisco courses.

Instructor

• Means an individual who has been certified as a CCSI, remains in good standing, and is currently sponsored by a
Learning Partner in good standing.

As a reminder, while the Learning Partner is approved for all courses, they are limited to the course
offerings that can be delivered through a CCSI who is certified to teach the specific course. A
Learning Partner may use its own CCSIs or contract CCSIs from other Learning Partners.

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Learning Services
The Learning Partner Requirements LP Qualifications
must offer a Mandatory Services 3
minimum of 5 • Post Class Evaluation
• Online Registration
Learning Services. • Active Website
The table below lists
Elective Services (10 options available) 2 (minimum)
the mandatory • Curriculum Development
services. • E-Commerce Capability
• E-learning Consulting
• Lab: Remote, On-site, Virtual or Simulated
• Online Mentoring
• Personal Curriculum Tracking
• Pre- and Post-Class Assessment
• Training Need Analysis
• Virtual Classrooms
• VUE testing
Total Services 5

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Mandatory Learning Services Overview
Post Course Evaluations
• Submit student evaluations of all training courses using the Metrics that Matter
(MTM) evaluation system within 10 working days after the course completion.
• Have a quarterly participation response rate for student evaluations in MTM of fifty-
percent (50%) or better.

Online Registration
• Customers must be able to register for a training offering via the partner's website using
Web-based forms or e-mail.

Active Website
• Customers must be able to view the full range of services that the Learning Partner offers
through its website. This site should:
• Include up-to-date scheduling, information about how to achieve Cisco Career
Certifications, and descriptions of all the training courses that the Learning Partner offers
• Be well designed and interactive

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Elective Learning Services Overview
Curriculum Development and Enhancement
• Maintain a formal documented course development process based on instructional systems development models
• Provide three examples of finished works completed in the last 12 months using this development process
• Maintain records for the quality assurance process

E-commerce Capability
• Learning Partner must provide customers the ability to pay for training online, using any of the payment methods that the partner accepts. This system should have online
transaction confirmation capability.

E-learning Consulting Services

• Provide consultancy services such as:
• E-learning infrastructure hardware and software
• Learning management systems
• Customized content
• Learning maps
• Collaborative tools
• Design
• Implementation

Remote Physical labs/ On-Site labs/ Virtual or Simulated Labs

• Based on the need to assign lab exercises to students, Learning Partners may choose to provide either onsite physical lab equipment, remote lab equipment, or virtual
/simulated tools. Remote labs must be at least equal to the functionality of onsite physical labs. Virtual or simulated tools must mirror the capabilities of physical lab
equipment without actually accessing the real hardware or software.

Online Mentoring
• Subject matter experts on the technical content of the course
• Instructors for educational support before, during, or after the training course
• This access should occur via the Internet, using a recognized instant messaging, e-mail, or learning management system support tool. Access should also include a
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Elective Learning Services Overview
Personal Curriculum Tracking
• Learning Partners provide personalized curriculum maps to students.

Pre- and Post-Class Assessments

• Learning Partners must present a series of assessment questions to customers either before the class to determine the
exact learning requirements or after the class to determine customer knowledge gained from the training.

Training Needs Analysis

• Learning Partners must demonstrate a proven, repeatable, documented process for analyzing customer training needs
and have evidence of its use available to Cisco upon request.

Virtual or Simulated Classrooms

• Learning Partners delivering instructor-led offerings online use a simulated or virtual classroom environment for students
to attend the sessions. CCSIs deliver the content and a team of subject matter experts coach or support students during
the delivery. With this method, the class size can exceed that of a typical physical classroom.

VUE Testing
• Learning Partners must obtain authorization from at least one of Cisco's approved testing vendors (currently Pearson
VUE, and possibly other vendors in the future).
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Location and Delivery
Business Location

Learning Partners must maintain a physical, non-residential office where customer-

facing meetings will be conducted, and where day-to-day business operations occur.

Authorized Training Course Delivery

The following validates a Learning Partner's ability to deliver the required courses:
• Dedicated certified instructor for a specified course for the program year: Learning Partners must have a
dedicated contract covering the program year with any instructors who are contractors.
• Proven access to company-owned lab equipment or documented access to Cisco or remote lab learning
partner equipment: Partners must establish and maintain ownership or access for the program year.

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Overview

The Learning Partner level requirements include:

General

Personnel

Learning Services

Location and Delivery

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