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• The ‘scorecards’ will include: metrics, targets for the metrics and
strategic initiatives to drive performance towards achieving the
objectives.
The Balanced Scorecard
Vision A
Mission A
Strategic Priority A
Strategic Results A
Client
Perspective Reduce Refine the
Refine Increase ease of
costs Ensure payments are Client
Service client payment
done retention satisfaction
Standards
Internal
Process
Perspective Create
partnerships and Improve Improve Improve ’live’ Introduce a
Quality of Enhance team spirit direct payment
marketing-based Employee access to
strategy Services Training information system
Development
And Growth
Perspective Develop Develop Motivation Develop Develop a safer
Ensure good
Ensure multi-service through performance Customer and more reliable
Management
Reputation offer based compensation oriented payment system
Principles
schemes Culture