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EMPLOYEE ENGAGEMENT
Employee Engagement
The extent that an employee believes in the mission purpose and values of an
organization and demonstrates that commitment through their actions as an employee
and their attitude towards the employer and customers.
What is Employee Engagement ?
Employee engagement is a step ahead than employee Satisfaction:
Belief in the organization
Desire to work to make things better
Understanding of business context and the ‘bigger picture’
What is Employee Engagement ?
Respectful of, and helpful to, colleagues
Willingness to ‘go the extra mile’
Keeping up to date with developments in the field
Defining Employee Engagement
Engagement is the energy, passion, or ‘fire in the belly’ employees have for their employer
Types Of Employee
Engaged
Not Engaged
Disengaged
Scary Statistics
17%
29%
Engaged
Not Engaged
Disengaged
54%
Employee Engagement Is Influenced
By
Employee perceptions of job importance.
“I LOVE MY JOB”
A Motivation Problem?
Why is Engagement Important ?
Revenue: engaged employees play a major role in helping achieve revenue
goals.
The Engagement Model goes beyond measuring people’s satisfaction with each of these drivers. The
model prioritizes the areas for improvement based on their potential impact on engagement and,
therefore, business performance. Another key premise of the Engagement Model is that the
Engagement Drivers are interrelated; they do not operate in isolation.
Company Practices
• Policies & People Practices Quality of Life
• Performance Assessment • Work Life Balance
• Company Reputation
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Gallup Study – Q12
• The Gallup Q12 is a survey designed to measure employee engagement. The instrument was the
result of hundreds of focus groups and interviews. Researchers found that there were 12 key
expectations, that when satisfied, form the foundation of strong feelings of engagement.
• Comparisons of engagement scores reveal that those with high Q12 scores Exhibit lower turnover,
higher sales growth, better productivity, better customer loyalty and other manifestations of
superior performance.
The engagement index slots people into one of three categories:
• Engaged employees work with passion and feel a profound connection to their company. They
drive innovation and move the organization forward.
• Not-Engaged employees are essentially “checked out.” They are sleepwalking through their
workday. They are putting in time, but not enough energy or passion into their work.
• Actively Disengaged employees aren’t just unhappy at work; they’re busy acting out their
unhappiness. Every day, these workers undermine what their engaged co-workers accomplish.
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The Gallup – Q12
1. Do you know what is expected of you at work?
2. Do you have the materials and equipment you need to do your work right?
3. At work, do you have the opportunity to do what you do best every day?
4. In the last seven days, have you received recognition or praise for doing good work?
5. Does your supervisor, or someone at work, seem to care about you as a person?
6. Is there someone at work who encourages your development?
7. At work, do your opinions seem to count?
8. Does the mission/purpose of your company make you feel your job is important?
9. Are your associates (fellow employees) committed to doing quality work?
10. Do you have a best friend at work?
11. In the last six months, has someone at work talked to you about your progress?
12. In the last year, have you had opportunities at work to learn and grow?
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