Two-way 

process of reaching
mutual  understanding, in
which participants not
only exchange information but
also create and share meaning

"To effectively communicate, we must

realize that we are all different in the
way we perceive the world and use
this understanding as a guide to our
communication with others."
                                ~Anthony Robbins ~
 (LACK OF CLEAR OR ADEQUATE COMMUNICATION)
HOW DOES MISCOMMUNICATION
TAKE PLACE??
One side doesn't communicate enough
information.

Misinterpretation of the real meaning.

Asynchronous communication- “TYPED WORDS”.

No communication
MISUNDERSTANDING MISINTERPRETATION LYING & EVASION

It is when one It is when the It is deceptive

group member interpretation of a communication.This
gains an group member’s acts as a way for
interpretation that statement suggests the speaker to hide
he believes is that his values and their actual beliefs
accurate, but in beliefs are different or actions.  Thus the
reality is not the from the other speaker gains some
interpretation. group members power over the
values and beliefs.   listeners because he
has obscured the
true beliefs or
actions.
• Dog for sale: eats anything and is fond of
children.
• Used Cars: Why go elsewhere to be cheated? 
Come here first!
• Illiterate?  Write today for help.
 Set up in the year 1987.
 India’s 4th biggest software company.
 First IT Company in the World Certified
under ISO9001:2000
 It is listed in BSE, NSE, NYSE and
Euronext (Amsterdam).
 The company employs 53,000 IT
professionals across development
centers in 6 continents
 Shareholding Pattern as on 31st March 2008

19.46% 8.74%
Promoters
10.58% 61.22%
Institutional Shareholders

Non-Institutional
Shareholders
Custodians

Total Market capitalization of Rs.

15,262 Cr
(As on Dec 16, 2008 )
 A total of 650+ Clients
185 of the top fortune 500
Companies
 RAMALINGA RAJU
“It was like riding a tiger, not knowing how to get
off without being eaten”
 Fabricated Income Statements

•Inflated figures of cash and bank balances of INR 5040 crore (as against INR 5361
crore reflected in the books)
•Operating profit was artificially boosted from the actual INR 61 crore to 649 crore.
•Satyam also showed an Interest Earning of 376 crore that was fictitious.
•An understated liability of Rs. 1,230 crore on account of funds arranged by himself.
• An overstated debtors' position of Rs. 490 (as against Rs. 2,651 crore in the books).
Overstated Understated Fraud
cash Liabilities Amount
balances,
income
receivables
Raju wanted to take over his MAYTAS INFRA and MAYTAS
PROPERTIES.(company of their sons).

He was blamed that he was using the funds of the investors for
the family business.

World bank had banned the satyam to take any services for 8
years (due to illegal profit and lack of essential document).
Gap between actual operating profit and the one in the books of accounts
continued to grow

The company had to carry additional resources and assets to justify

higher level of operations- thereby significantly increasing the costs

Every attempt made to eliminate the gap failed

On December 16th,Mr Raju tried to buy two firms owned by his family,
Maytas Properties and Maytas Infra, for $1.6 billion.

Shareholders revolted

They thought it was an attempt to siphon cash out of Satyam

It Mr Raju’s last desperate attempt to plug the hole in Satyam’s balance

sheet with Maytas’s assets
Raju Raju sat on the wall...
Raju Raju had a great fall...
Balance sheet died...
Shareholders cried...
Raju Raju made a fraud.
The government decided to appoint 10 nominee-directors.
Companies and government are closely watching Satyam
strategies. They feel that satyam should stand of its own first, if
not only then other company’s would approach for a
takeover/acquisition of satyam.

Other IT companies like HCL also considering a possibility of

takeover

But at last the TECH MAHINDRA took over satyam in June 2009
giving birth to “MAHINDRA SATYAM”.
  April 13, Tech Mahindra
acquired majority stake
in Satyam
 June 21, new brand,
 Founded Nipuna “Mahindra Satyam”
 ISO 9001 launched
Certification (erstwhile
 RightSourcingTM Satyam BPO)
Model
 Satyam Technology 2009
2005- 2009
Center established 2005-
2008
2001- 2008
 Incorporated as 2001-
2004
Private Limited 1997- 2004
Company 1997-
2000
1993- 2000
1993-
1996
1988- 1996  Acquisitions
1988-
1992 – Bridge Strategy
1987 1992
1987 – Citisoft
 SEI CMM Level – Knowledge Dynamics
5 Certification – Nitor Solutions
 Presence in 30+ – S&V Management
 Pioneered
Countries Consultants
Offshoring
 IPO
Note: Satyam Technology Center now know as Mahindra Satyam Technology Center; Satyam BPO now known as Mahindra Satyam BPO
Genesis  Incorporated in 1986 as a joint
venture of Mahindra Group &
BT
 IPO in 2006, rechristened to
“Tech Mahindra”
Business  Comprehensive service offerings for TSPs, TEMs & ISVs
 Consulting, Application Development & Management, Network Services,
Solution Integration, Product Engineering, Managed Services, Remote
Infrastructure Management and BPO.
Leader in Telecom  Ranks 5th among the Top 20 IT Software and Service exporters in India
offshoring (excluding BPO revenues)
 Stands 11th in the IT-BPO Employers category
Global presence  Operations in more than 25 countries
 Global presence with 16 sales offices & 13 delivery centers
Customer profile  Clients include 11 Fortune Global 500 companies (5 US)
 Customers include 12 of Top 20 wireless TSPs & Top 5 TEMs
Major clients  BT, Cisco, Alcatel Lucent, Microsoft, Motorola, O2, Qwest, StarHub, TNZ,
Hutchison, Unisys, Vodafone, BSNL, Airtel, MTN, Etisalat, Zain, T-Mobile,
NSN, Cox, Telus, Huawei
Employees  Around 33,000+ professionals across the globe
Vineet Nayyar
Chariman, Mahindra Satyam
Member, Mahindra Satyam Board
C. Achuthan
Ex-Director, National Stock Exchange
Member, Mahindra Satyam Board
T. N. Manoharan
Former President, I.C.A of India
Member, Mahindra Satyam Board
M Damodaran
Former Chairman (SEBI), Former
Chairman and Managing Director
(IDBI) and Former Chairman (UTI)
Member, Mahindra Satyam Board
C. P. Gurnani
CEO, Mahindra Satyam
Member, Mahindra Satyam Board
Sanjay Kalra
CEO, Tech Mahindra
Member, Mahindra Satyam Board
Ulhas N. Yargop
President IT Sector,
Mahindra & Mahindra
Director Tech Mahindra, Member,
Mahindra Satyam Board
Gautam S Kaji
Chairman, Centennial Group
Former Managing Director
World Bank Operations
Member, Mahindra Satyam Board
 Enterprise Business Infrastructure
Solutions Management Services

Industry Native Business Process

Solutions Outsourcing

Consulting & Application

Integrated
Enterprise Development and
Engineering Solutions
Solutions Management Services
WHEN IN JUNE 2009

BY WHOM TECH MAHINDRA-IT ARM

WHY TAKEOVER OF SATYAM COMPUTER

SERVICES LTD - SATYAM SCANDAL –
ACQUISIOTION OPPURTUNITY

WHERE HEADQUARTERS AT HYDERABAD

WEBSITE mahindrasatyam.com

FOR HOW MUCH 31% OF EQUITY OF SATYAM FOR

CONSIDERATION OF RS 1756 CR
• Mahindra Satyam Foundation, the CSR arm of
Mahindra Satyam with 15000 volunteers.
• Largest corporate blood donor to Red Cross in
India. 
• Supports 650 Thalassaemic children with fresh
blood whenever required.
• Kid Smart Centers
• Empowering persons with disability :
Disability Mela.
 Incorporating Robust Ticketing
System :
Mahindra Satyam BPO managed the
sale of over 2,50,000 tickets through a
team of multilingual proffessionals.
Deployment of Assets :
33 Servers, 900 laptops, 800 printers,
250 cameras and a team of 150 software
engineers to supervise the operations
and deal with server crashes.

Event Management System ( EMS ) :

Mahindra Satyam developed an innovative
EMS focusing on specific areas such as
transportation management systems,
volunteer management systems, space &
material management systems, IT
helpdesk and many more.
Good News : Mahindra Satyam will be
FIFA IT partner for 2014 Brazil World Cup
as well.
 Their (Satyam’s) Performance
continues to be
excellent and their customer
service exemplary.
So it is certainly Business as
usual.
— Tania Howarth, CIO & HR
Officer, Birds Eye Group
 Service level remained same or even
higher than before. “From our side there
will be no short-term changes to the
existing contract. Satyam has
showed a very good performance in the
last 18 months of its services contract
with Ciba
— Mr Dominik Marbet, spokesperson
for Ciba Holding
Award Awarded By
Mahindra Satyam BPO honored as “India’s Most Customer- AGC Networks,
Responsive BPO Company” The Economic
Times, Ernst &
Young and Nielsen
Second-Best Employer in India Hewitt India

Among the Top 125 companies in training. Training magazine

SAP Pinnacle Award 2008 under “Service – Ecosystem SAP

Expansion (Growth)” category

Forbes Top Asian Companies under US$1 billion Forbes Magazine

• Mahindra Satyam, Morpho selected as key partners
for UIDAI.
• GE extends its multi-million dollar contract with
Mahindra Satyam for the next three years.
• Mahindra Satyam signs a 5 year multi-million dollar
SAP contract with GSK .
• Mahindra Satyam signs new four year offshore
contract with KMD, one of Denmark’s largest IT
companies. 
• We also wish that the company stands once again
whooping investors not with the false promises but in
accordance with its name that is TRUTHFULNESS.
• Quickly put the issues behind us and ensure continuity
of our operations and our services delivered to our
customers.
• Do everything that we can as an organisation to ensure
the stakeholders
• Restore confidence of the customers employees,
suppliers and investors by ensuring business continuity.
http://www.rediff.com/money/2008/jul/17sd1.htm
 
http://www.livemint.com/2009/01/07214335/Truth-about-Satyam-rise-and-f.html
  
http://www.thehindubusinessline.com/2009/01/14/stories/2009011450020800.htm

http://www.satyamscam.info/
  
http://satyamscamhttp://www.satyamscam.info/

http://satyamscam.in/2009/03/govt-to-provide-help-to-cbi-in-satyam-scam-case/
.in/2009/03/govt-to-provide-help-to-cbi-in-satyam-scam-case/

http:// tlarsen@novell.com

http://mahindrasatyam.com/
 SWATI BIYANI

PRATEEK CHAUDHARY

DIVYA MAHESHWARI

OLIVIA

POOJA TOLANI

TRUPTI URUMKAR