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COLLEGE
Training for a safer world
ASTAC Ltd
RUDLOE
COLLEGE
Training for a safer world
For information on this and other material, please contact the Chief
Instructor, Rudloe College, Rudloe Manor, Box Hill, Corsham,
Wiltshire SN13 0GT, United Kingdom. Tel: +44 (0)1225 817100
ICAO
Air Traffic
Services
General
GEN27/01
Lecture GEN.27
HUMAN FACTORS
in
AIR TRAFFIC CONTROL
OBJECTIVE:
At the end of the lesson, the delegate
will be able to:
HUMAN FACTORS
within the Aviation System
Human element is
HUMAN FACTORS
Solving problems in real world
HUMAN FACTORS
Matching Man and Machine
SHEL CONCEPT
SOFTWARE
HARDWARE
ENVIRONMENT
LIVEWARE
GEN27/06
H
S L E
L MATCH OR MISMATCH OF
BLOCKS IS JUST AS
IMPORTANT AS
CHARACTERISTICS OF
BLOCKS THEMSELVES.
S = SOFTWARE (procedures, symbology, etc.) A MISMATCH CAN BE A
SOURCE OF HUMAN
H = HARDWARE (machine)
ERROR
E = ENVIRONMENT
L = LIVEWARE (HUMAN)
GEN27/07
*1st Category
Stress
Boredom
Confidence and Complacency
Error Prevention
Fatigue and Breaks
* influenced by changes;
therefore, modify system
GEN27/08
* 2nd Category
Needs at Work
Attitudes
Individual Differences
Demand
Operating procedures
Working times
Working tools
Work environment
Work organisation
GEN27/10
Demand
• extraneous traffic
• unforeseeable events
GEN27/11
Operating procedures
• time pressure
Working times
• unbroken duty
Working tools
• equipment layout
GEN27/14
Work environment
• noise/distracters
• microclimate
• bad posture
• rest and canteen facilities
GEN27/15
Work organisation
• role ambiguity
• salary
• public opinion
GEN27/16
Little activity
Error Prevention
Types of errors:
Controller
Display-control
Communication
Fatigue
CASE
STUDY