LOSS PREVENTION DEPARTMENT

THE CAPELLA UBUD BALI

 Service Standard #9

Safety and security is everyone’s

responsibility.
Know your role in an emergency situation
and in protecting guest and hotel assets.
Report unsafe conditions or security
concerns immediately and correct them if
possible.
 FIRE EMERGENCY ALERT
If a fire, smoke or unusual heat is discovered or suspected, there are four steps
that should be followed using the acronym CAPES

CLOSE THE DOOR

Close the door behind you to delay the growth of the fire
ALARM
Pull the Alarm Pull Station to activate the alarm. This will alert others in the area
of a potential threatening situation and also activate the fire alarm system which
will initiate an immediate response by the Emergency Organization Members
PHONE THE HOTEL’S EMERGENCY NUMBER: 555
Go to the nearest telephone and dial the in-house emergency telephone
number. Be prepared to give your name, location and the nature of the
emergency. Do not hang up until you are directed to do so or the emergency
operator hangs up
EVACUATE
Once you have performed the first three steps, inform employees, visitors and
guests in the immediate area to exit the building using the fire exits.
STAY CALM
 SAFETY EQUIPMENTS
Fire Detection Systems in the property
• Smoke Detectors
• Heat Detectors
• Gas Leak Detectors
• Sprinkler Systems
• Kitchen suppression systems

Fire Fighting Systems in the property

• Fire Extinguishers
• Sprinkler
• Kitchen suppression systems
• Hydrant Systems
Operating Fire Extinguisher
 EMERGENCY RESPONSE TEAM

The Emergency Response Team ( ERT) is

the core group formed to ensure the
property’s ability to provide a quick
response to any emergency.

The Emergency Response Team ( ERT)

members must be ready to respond to
alarms when they are sounded and report
to their assigned areas
EMERGENCY RESPONSE TEAM
Morning ( 7:00AM TO 7:00PM )
GM / Dir Room/ DOF
Guest Experience Manager
Chief Engineering
Director of Culinary
Asst. Executive Housekeeper
Asst. Chief Security

Evening ( 7:00 PM TO 7 : 00 AM)

 Duty Manager
 Night Receptionist
 Engineering on Duty
 Security Officer in Charge
 Kitchen / Stewarding on Duty
 F&B staff
 House keeping on Duty
FIRST EMERGENCY RESPONSE TEAM

When alarm is sounded, the following should

check the location where the alarm is activated:
FOM or Manager on Duty
Security officer
Engineering staff
 EMERGENCY RESPONSE TEAM
ORGANIZATION CHART

GM /Dir Room/DOF
ERT DIRECTOR

FIRST EMERGENCY RESPONSE TEAM

( Guest Experience Manager, Chief Security, CE)

EMERGENCY RESPONSE TEAM MEMBERS

FLOW CHART
ALARM
ACTIVATED

False
FERT Inform Command Host
(FO,Security , Engineering &
Check at the Location Record in Daily Activity
Report
REAL
INFORM COMMAND HOST
OR
CALL 555

Command Host or Operator

Call all ERT Team
EXTINGUISHED

ERT DIRECTOR NO RECORD In Daily Activity

INSTRUCT TO ALL TO HELP ON THE Report
SITE AND PREPARE EVACUATION And Inform all ERT

EVACUATION
 ERT ORGANIZATION CHART
DIRECTOR
GM/Dir Rooms/DOF

FIRE BRIGADE EVACUATION: FIRST AID ASSET CONTROL PRESS RELEASE ASSEMBLY POINT

Fire Chief : FOH Coordinator : Coordinator : Coordinator : Coordinator : Employees

Chief Security Guest Experience Spa manager Chief Accountant DOSM Coordinator :
Manager Dir. MARCOM Director of HR
Members :
--Engineering Members : Members : Member s: Members:
-Security Team -Asst. EHK - Nurse - Finance Team -HR Team
-Spa Team
Facilities -FO Team Guests Coordinator:
-Chief -HK TEAM FOM
Engineering
BOH/Outlets Members:
Coordinator: -Front Office Team
-Director of
Culinary
-Restaurant Mgr

Members:
-Steward
-CDP
-F&B Captain
EMERGENCY RESPONSE TEAM (ERT) ROLES

 Immediately after receiving an emergency

alert (alarm, calls, reports, etc), the
Operator inform the FERT ( First
Emergency Response Team ) members
through Mobile phone or handy Talky.

 Immediately after receiving the calls, the

following FERT members ( Assistant
Manager ,Security & Duty Engineer ) go
to the incident/accident site.
IF FALSE IF REAL
( accident /incident ) ( ACCIDENT / INCIDENT )
 FERT call the Immediately inform Operator
Operator and to page all ERT members which consist of:
record in Daily
 General Manager or EAM ( ERT Director )
Activities Report
( D.A.R )  FOM or Duty Manager
 Operator Resolve  Chief Engineering
through Mobile  Chief Security
Phone or Handy  HR Manager
Talky
 Sous Chef or Asst. F&B Manager
 Finance Controller or Chief Accountant
 Asst. Executive Housekeeper
 ERT Task
During on Emergency………………..
members of the Committee, or their
alternates, would perform CERTAIN
functions.
 FIRE PROCEDURE

(please click 2 x to open file)

Emergency Phone Number

“555”
(tentative)
Hotel Evacuation Route

Assembly Point
The Station
 Location of Hydrant
Hydrant 1
Hydrant 2

Hydrant 3

Hydrant 4

Hydrant 7

Hydrant 6

Hydrant 5 Hydrant 8

Hydrant 9

Hydrant 11
Hydrant 12

Hydrant 10 Hydrant 13
 Location of Hydrant
1. In front of BOH (1st Floor)
2. In front of Generator Room (1st Floor)
3. In front of FB Office ( 2nd Floor )
4. In front of Female Toilet ( 3rd Floor )
5. In front of Camp Post
6. In front of Main Kitchen
7. Behind Retreat 1
8. Up of Butler 3
9. Below of The Cistern
10. Behind Retreat 16
11. In front of SPA
12. Behind Retreat 8
13. Behind Retreat 24
Location of Fire Extinguisher
Assembly Point
Thank You