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OVERVIEW OF CDH
• Oracle CDH is a full featured application addressing customer data integration requirements
• This includes the Trading Community Architecture (TCA) (API’s, Web Services, etc.), User
Interface (Oracle Customer Online, Oracle Data Librarian), Out of the Box integration for
third party enrichment, standard interface to Dun and Bradstreet (D&B), and address
validation (third part tools like Trillium and First logic can be used for this)
• Facilitates a single system of truth for all customer data which can be maintained and can
be synchronized to all systems that are subscribed to the CDH
• The CDH serves as a master for Customer Data
• The integration with all connected systems happens via web services using the
Publish/Subscribe approach
CDH MAIN SETUPS
• Setting up De-Duplication
– Run the DQM Staging program to create the staged schema.
– Periodically run the DQM Synchronization program to update the staged schema.
– Compile all match rules that we plan to use.
– To create match rules to be used for Auto merge in System Duplicate Identification batch
creation, we must define the match rules as allowed for Auto merge.
• Setting up Import process
– We can Load source files of data into the import interface tables.
– We can Transfer batches of data from the interface tables into the TCA Registry.
• Setting up Party Maintenance
– Set up CDH for the search of organizations and person to maintain.
– We can manage the available levels and reasons.
• Business Rules – We can define multiple business rules and logic to check for
duplicate records and for smart search to help users find existing records.
• Setting up Profile Options
– There are many profile options that need to be setup based on the implementation.
• Data Sharing and Security (DSS): We can control the access privileges of users to create, update,
or delete customer data.
• Third Party Data Integration: Using this we can Integrate Oracle Customer Data Librarian with D&B
so that users can access D&B information to enrich customer information.
• Source System Management: We can set up for mappings between external source systems and
customer data. We can control how source system and user-entered data are displayed, created, and
overwritten.
• Setting up Smart Search
CDH ARCHITECTURE
• Oracle's Trading Community Architecture (TCA) provides the basis for the Customer
Data Hub. TCA is made up of two core elements: the database schema and the
enabling infrastructure.
• The TCA database schema is the repository for all party related data (a party may
be an organization, a person, a buying compant, a contact, a supplier, a partner, or
any other person or organization with which you do business), including profile
characteristics of a party (who/what they are), what their association/relationship with
other parties is, where they are located, what the locations are used for, how to get in
touch with them, how they are classified and more.
• CDH APPLICATION LAYER
– Oracle Customer Online
– Oracle Customer Data Librarian
– Oracle Data Quality Management (DQM)
Integration of CDH with Third Party
• Source Management Rules have to be setup
• Bulk Import functionality has to be setup