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Good Morning!
Welcome to
Train the Trainer
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Today’s Agenda
Introduction
Learning Principles
Trainer’s Role
Controlling Problems & Problem Participants
Presentation Essentials
Visual Aids/Time Savers
Active Training Techniques
Evaluate Your Training
Next Steps/Conclusion
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Today’s Objectives
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Introduction
Ground Rules
Icebreaker
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Learning Principles
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Learning Principles
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Adult Learners
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Principles of Learning
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We tend to
10%
remember ... of what
we read
20% of
what we hear
30% of what we see
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Trainer’s Role
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In order to provide
quality training, a
trainer must plan and
prepare
A good trainer There are day-to-day
is a prepared training tasks that must
trainer! occur prior to every
training session
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Create an environment
where participants feel
encouraged to learn and ask
questions
Room surroundings
Trainer commitment
Participant protection
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Are we ever
going to get
a break?!
It is your role as
trainer to set
and follow the agenda,
deliver the objectives,
and ensure knowledge
transfer.
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Fairness
Be Fair to All
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Listening
Polish your
listening skills !
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Content Knowledge
You do need:
To have basic content knowledge for your
credibility
To anticipate questions
To make good transitions
To be able to explain why
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Exercise
What are the signs of this type of
participant?
How would you re-engage the
participant
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Motivating a Participant
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Anticipating Problems
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Presentation Essentials
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Posture/Gestures
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Voice
Avoid acronyms
Eliminate “fluff” words – uuhhmm, uuuhhh
Reinforce key items – using varying words, phrases
and style
Vary your pace, tone, volume
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Eye Contact
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One-On-One Training
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Presentation Tips
DO
Communicate and reinforce behaviors
positively
– Use language “Continue doing….”
– Speak confidently about your material
– Be humorous – only if you are
Beware of your body language and
gestures
– Be fluid and relax
Acknowledge that coping with
change/conflict will require patience and
persistence
– Support the participant in their learning
process, reinforce that everyone is learning
new work steps and it will take longer to
complete the same task initially
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DON’T
Use negative wording about the
course materials or transactions when
conducting your class
– “I’m only here to teach what’s in the
manual, you’ll have to ask someone who
knows”
– Tell the participant “You’re wrong”
Point out individuals who may be
struggling with the materials
– Offer additional assistance during break,
lunch or at another time
“Oversell” the product or processes
– Make promises what the system “will or
could do”
– Make up an answer
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Presentation Aids
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Time Savers
Start on time
Give clear instructions
Do not start an activity when participants
are confused about what to do
Prepare visual information ahead of time
Do not write lecture points on flip charts
or a black/white board while participants
watch
Distribute handouts quickly
Distribute handouts in key area of the
room so others can assist with
distribution
Don’t let discussions get too long
Express the need to move on
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Active Training
Techniques
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Engaging Activities/Exercises
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Evaluating Your
Training
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evaluation
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Process Check
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Observation
Observe the
participant to get a
feel for whether they
can complete a
transaction or task
Facial Expression
A smiling, alert
animated face has an
“up” attitude – this
translates into a real
willingness to learn,
positive learning takes
place
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Evaluation Forms
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Next Steps/Conclusion
Next Steps
Practice, practice, practice
Conclusion
Answer any questions
Complete evaluation form
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