EFFECTIVE

COMMUNICATION
Prepared by:
Siti Nur hidayu bt Abu Samah 2014228054
Che Siti Norida Bt Che Ismail 2014229358
Leonna Dail 2014679038
Nur Atiqah Bt Mohd Zulkifli 2014245226

Prepared For:
Madam Fatin Aliana
 Overview
1. Communication skills and inter/intrapersonal
skills.
2. Presentation skills.
3. Research Skills-Action Research
4. Building a Positive images.
COMMUNICATION SKILLS

• What is communication?
• 3 components of communication
skills
• Ways to improve your
communication skills
 WHAT IS
COMMUNICATION ?

 Communication is a vital part of our daily routines.

 Communication is sending and receiving
information and involves at least two people
 The person sending the message is referred to as
the sender, while the person receiving the
Informtion is called the receive
 Communication involves 3
components
Verbal massages
Paraverbal messages
Non-verbal massages
 1. VERBAL MASSAGES
• Sharing of information by
using speech
• Uses spoken words to
communicate a message
• Verbal communication has
many purposes, but its main
function is relaying a
message to one or more
recipients.
 2. PARAVERBAL MESSAGES
• Refers to the messages that we transmit
through the pitch, and pacing of our voice
eg:
“I didn’t SAY you were stupid. “
“I didn’t say YOU were stupid.”
“I didn’t say you were STUPID.”
 3. NON-VERBAL MESSAGES
• Are the primary way that we communicate
emotion
• Includes body language, gestures, facial
expressions, and even posture.
• Can tell your mood and can help others
interpret emotions
 Ways to Improve Your

Communication skills
 Listen more  Speak more (think before you speak)

 Observe and
interpret body
language

 Read more
PRESENTATION
SKILLS
“It takes one hour of preparation for each minute of an
effective presentation.”
_sam
 AGENDA:
I. What is a Presentation?
II. Preparing your Presentation.
III. Organizing the Presentation Material.
IV.Deciding the Presentation Method.
V. Working with Visual Aids.
VI.Body Language
 1.
What is
presentation?
 oA presentation is a means of communication
which can be adapted to various speaking
situations, such as talking to a group, addressing a
meeting or briefing a team.
 II.
PREPARING YOUR
PRESENTATION.
CONFIDENCE

SUCCESS

embarrassment

what to do with your hands

talking too fast

mental block

panic
 Preparation is the most important part of making a
successful presentation.
 Presentation preparation can be broken down into
the following elements:
○ objective
○ subject
○ audience
○ place
○ time of day
○ length of talk
 1II.
ORGANIZING THE
PRESENTATION MATERIAL
Irrespective of whether the occasion is formal or
informal, always aim to give a clear, well-structured
delivery.
Organizing the presentation material may include:
 Blue sky thinking (the ideas)
 Selecting the main points
 Deciding whether to illustrate
 Introduction and conclusion
 iV.
DECIDING THE
PREPARATION METHOD.
 Few people are able to give a presentation
without notes.
 Even the most experienced speakers will usually
have to hand at least some form of notes to jog
their memory and aid their presentation.
 You will need to know your own abilities and
decide how best to make the presentation.
 V.
WORKING WITH VISUAL
AIDS.
 KEEP IT
SIMPLE.
Bullets
Fonts size, style
Consistency
Spellings
Slide effects Eg: ineffective slide presentation.

No animation to text

 Vi.
BODY
LANGUAGE.
Dressing sense
Proper attire
Shoes
The way you stand
Want big impact
Use big image.
RESEARCH SKILLS:
ACTION RESEARCH
 action research-what, who, when, why?
 Purpose of action research
 Process of action research
What is ACTION RESEARCH??
• A practical way of looking at your own
work to check that it is as you would like it
to be.

• Action (change) and Research

(understanding).

• Done by your own self.

• Self reflective do research on themselves.

• Used widely in professional context such
as appraisal, mentoring, and self-
assessment.

• Eg: Teachers/mentor.
(McNiff, 2002)
The PURPOSE of ACTION RESEARCH
Contributes to the theory and
knowledge base to enhance
practice

Supports the professional

development of
practitioners.

Helps practitioners
identify problems and
seek solution
systematically.
Builds a collegial
networking system

Can be used at all

levels and in all areas
of education.
 1. Identify the
problem/area

5. Take action.
THE 2. Review
related research
Apply findings.
PROCESS of literature.

ACTION
RESEARCH
4. Organize,
analyse and 3. Collect data
interpret
 1. Identify the problem/area of focus
• Determine & describe the current situation.
• Discuss
• Negotiate
• Explore opportunity
• Asses possibilities.
• Examine constraints.
 2. Review the related literature.
• Become familiar with other research done on the
area of focus.
• Utilize the findings of others to help develop the
plan.
• Apply the research findings through the lens of
others’ experience.
 3. Collect the data
• Using a variety of data collection strategies,
gather information that will contribute to the
findings.
• Data is analyzed as it is collected.
 4. Organize, Analyze, & Interpret the
Data
• data is collected, it is also continually organized &
analysed.
• As new perspectives are gained on the original area
of focus, the problem statement may change.
• Interpretation is based on ongoing analysis and
continually reviewing the area of focus.
 5. Apply Findings
• Draw conclusion from the data analysed.
• Translate conclusions into actions or behaviors.
• Plan how to implement the actions or behaviors.
• Do it!
 BUILDING A POSITIVE
IMAGE
 What is professional image?
 How to build?
 Elements of professional look
 Tips to look positive in person
 Professional Image
A positive professional image is
essential to a successful career, no
matter your age or field. Whether
you are looking for a job, starting a
new job, or a seasoned workplace
veteran, it’s a good idea to learn
(or review) the basics of creating a
positive professional persona.

-careerstone -
Your professional image is the set of
qualities and characteristics that
represent perceptions of your
competence and character as judged by
your key constituents (i.e., clients,
superiors, subordinates, colleagues).
-Laura Morgan Roberts-
 A Professional Persona Includes 4 Elements:

1. Attire and clothing: How

you look.
2. Body Language: How you
hold and present yourself.
3. Attitude and behavior:
How you think and act.
4. Conversation and
language:How you
communicate and engage
others.
-Careerstone-
Tips To Create A Positive Image In Person

• Be punctual
• Take care with your personal appearance
• On being kept waiting
• Be aware of your personal mannerisms
• Don’t pounce
• Avoid potential pitfalls
• Project an aura of friendly professionalism
• Know when to leave

-Linda Mattacks-
5 Quick-wins for positive professional
image

• Friendliness • Eye contact

• Name • Do your homework

• Smile
-Chris Davies-
Friendliness
Smile
Eye contact
Name
Do your homework