HCL Infinet

Information & Communication

Technology Integrator
HCL – A Snapshot : Business Model

The range of offerings span Product Engineering and Technology Development,

Application Services, BPO Services,
Infrastructure Services, IT Hardware, Systems Integration,
and Distribution of Technology and Telecom products in India.
HCL Snapshot

HCL Technologies Financials* HCL Infosystems

Product Engineering & R&D, Total Revenues - $5 Bn

EBITDA - $ 536 Mn Hardware, System Integration
BPO Services, Infrastructure
Net Income - $ 425 Mn Networking Solutions&
Management, Enterprise &
Market Cap - $ 4.7 Bn ICT Distribution
Custom Applications
Employees - 56,000

Enterprise Revenue Growth

Revenue US$ 5000 Mn

HCL Security

US$ 455 Mn

2000 2008 Year

Global Presence

Global Presence Delivery Facilities India Presence Sales & Distribution

Network
Operations spanning 19 USA, UK, Poland, Offices in 170 cities & 72,000 outlets in 7,000
countries Singapore and India 360 service centers towns

*Annual revenues as on 30 June, 2008

HCL India
 Largest Manufacturer of PCs in India
 India’s Largest Direct Sales Organization
 India’s Largest ICT Services Organization

 India's Leading System Integration Organization

 HCL Career Development Centers – Training for the real world
 India's Largest Distribution & Retail Network
The HCL of Today

B2B SI, Roll Out & Infra Management B2C

India Leading System Integration Organization India’s Largest
India’s Largest Direct Distribution & Retail
Sales Organization Telecom E-Gov BFSI + Railway Power Airport/ Network (73 DLS,
3000 franchise, 72k+
Co- op* Ports
retail outlets)
Security Media & Retail Defence Health Education
• Solutions NEW Ent NEW NEW •Products
Computing & Storage Complete
Complete ICT
ICT Solutions
Solutions from
from HCL
HCL Computing
Computer Systems : Imaging & Printing
Networking PCs; Laptops; Workstations; Thin Client; Peripherals; Racks; Kiosk; Software; Servers; Mobile handsets
Storage; Backup Solutions; Active & Passive Networking; Equipments; Security Solutions;
Security Enterprise VPN; Hosting; ASP Services; iPods
Imaging Products:
Telecom Digital Copiers; Multimedia Projectors; Plasma / LCD Display Panels Audio Visual System Digital Camera
Integration; Laser Printers (Mono / Color); MFD’s
Imaging Telecom Products: Accessories
IP Phones; TDM / IP PBX; Video Conferencing; Call Centre Solutions; TV Broadcasting; FM
Wireless headsets
Printing and Copying Broadcasting; GPS Solutions
MFD’s
Voice & Data Comm India’s Largest Service Support Network Memory products
Multi-location
Multi-location Project
Project Services,
Services, Network
Network Security
Security &
& Management
Management Services,
Services, FM
FM Services,
Services, Multi
Multi
Video Conferencing Vendor Indepay
Vendor & & System
System Integration
Integration Support,
Support, IT/BPO
IT/BPO Outsourcing
Outsourcing Services,
Services, Copy
Copy && Printing
Printing Services
Services
Spot
Spot Maintenance
Maintenance Services,
Services, Document
Document Management
Management Services
Services ,, Branch
Branch Rollout
Rollout Solutions
Solutions &
& Data
Data
Digital Signage Centre
Centre Hosting
Hosting Services
Services Solar chargers
Enterprise Services ICT Training & Education
Managed networks Manufacturing
ISO-14001,9001; ISO-13485-2003; TS 16949-2002; TUV - Accredited
POS (Retail)

5
Key Business Associates

Computing

Software

Security

Networking

Office Automation

Telecom

Broadcasting
Unmatched Direct Support Infrastructure
 360+ direct service locations

 5000+ direct service engineers

on field

 World class training center

 30+ Years of DIRECT SUPPORT

Experience

 Established Automated Call

management Systems

 PROCESS DRIVEN Delivery

Methodology

 Large pool of IT trained

manpower
 Unmatched Direct Support Infrastructure

1200+ support locations coverage by team of 5000+ engineers

& 65+ HCL Care centers for Home/SOHO support
Information & Communications Technology

Test & Repair Logistics Center: Regional Response Training Center: 1

Centers:150+ 360+ Centers: 9 2500 Training
Enterprise Seats p.a.
Response Center:
1

 Established Automated Call management Systems & ERP enabled Logistic Support Systems
 Largest pool of trained manpower handling 2.5 mn support incidents per annum
 Support base of over 3 Million assets in 75000+ sites
 Established Escalation & Management Process
 ISO9001-2000 for ICT Services & System Integration
HCL Training Centre at Hyderabad

 Over 90,000 sq ft built up area

 Located in the Hardware Technology

Park @ Hyderabad

 Residential facility to accommodate 165

employees

 Dedicated faculty team with vast

experience in the IT industry

 Trainings throughout the year

HCL Infinet
HCL Infinet – A Snapshot

 HCL Infinet Ltd. is the network services arm of the HCL Group
 All India NLD, ISP and ITSP Operator License
 Widespread presence in 300+ PoPs across the country
 Expanding to 800+ PoPs
 Backbone powered by Cisco MPLS Technology
 9 Tier-III Data Centers

 Flexible choice of Wireless/Wired Last Mile

 Unique end to end service delivery model
 Ideal network outsourcing partner for Enterprises
Spectrum of Services

Connectivity/Bandwidth Services Value Added Services

- Managed Internet Services
- Managed Internet
- Virtual Private Network
Telephony
- MPLS VPN
- IP VPN
- Managed Collocation Services
- FR VPN - Managed Messaging Services

HCL
Service
Offering

Managed Network Services

- Network Consultancy Services
-Network Management Services
- Facility Management Services
HCL Infinet - Our Core
Our Core - Unmatched Service Infrastructure

Backbone built on STM 1 capacities, activated on DS3/E1 basis on

reaching 70% Bandwidth utilization

Last mile agnostic, Carrier agnostic, RF Last Mile availability with

Redundant Core Backbone Connectivity with >99.9% Uptime

Built on world class technologies from Nortel, Cisco, Juniper for

meeting varied service needs

Policy based QoS for supporting Multi Service-Data, Voice and Video

Centralized NOC with fully redundant set-up supporting 24*7

Operations

Owned, Operated and Managed by HCL Infinet

Creating Lifelines for Connecting Businesses….

HCL Service Fabric

Local Access
Agnostic Multi-Backbone Network
Carrier-Agnostic Internet
Agnostic
Private
Line Reliance
ISP- 1

Wireless BSNL
ISP- 2
Bharti
Dial-ups HCL POP

HCL Power Grid ISP- 3

POP
VSAT
Customer Indian & Global
Footprints
Collocation
Our Core - HCL Domestic Backbone Network

HCL Infinet network has six

core PoPs in metros & mini-
metros spread across the Tier 2
POPs

country.
DEL

Tier 2
High capacity DS3/STM1 Tier 2
POPs
POPs
KOL
backbone with capacity up to 45
to 155 Mbps spreads to the Tier 2
POPs
following locations in the country. MUM

 Delhi Tier 2
POPs
 Mumbai BLR
 Chennai HYD
 Bangalore
 Hyderabad
 Kolkata CHN
Our Core - TELCO vs. Service Provider VPN Model

SERVICE PROVIDER EDGE OVER TELCO

“CORE BACKBONE INFRASTRUCTURE”

TELCO MODEL ISP MODEL

CORE CORE
BACKBONE BACKBONE

(Single Carrier
link deployment) (Multiple Carrier link deployment)
Our Core - BSO with 2 fiber paths between Mumbai and Delhi
Our Core – Ring from the BSO

Fig: Different rings for single circle between Mumbai and Hyderabad
Our Core – Last Mile Agnostics

(Connecting HCL POP to Customer Location)

Private Lease Line

Wireless Broadband

Dial-up last mile

VSAT Solution
 Last Mile – On Wireless Broadband

Easy Scalability – from 64 Kbps to 4 Mbps

Physical Security - Immune to most of the inevitable physical

threats as in terrestrial last mile media

Easy Procurement

Uptime Guarantee - up to 99%

Cost Saving - Saves the costs up to 20% and delivers faster ROI

Easy Deployment

Network Ownership –No dependence on the third party for last mile
media

Creating Lifelines for Connecting Businesses….

 Expanding Network

863 POP

763 POP

663 POP

525 POP

294 POP
s P OP f o o N

161 POP

200 200 201 201 201 201

8 9 0 1 2 3
Yea
r

Creating Lifelines for Connecting Businesses….

 Value-Added Co-Location Offerings
Fire Protection HCL Infinet’s
300-location
Hybrid-Mesh Intranet
Power Physical Security

Data Center Network

Infrastructure Connectivity
Network Security

Redundant Internet/
Publicly peered Optical Fiber
System Administration Internet Network Backbone

HCL has 9 Tier 3++ Data Centers across

Delhi(1), Mumbai(3), Chennai(1), Ahmedabad(1), Kolkata(2)
Network Operations Center
 Network Operations Center & Call Center Support

Centralized Help Desk Support: 24X7

Single-Number Support:1-860-345-3666

Performance & Status Reporting

Tracking Trouble Tickets till Closure

Proactive Reporting of Incidents

CRM Software: HCL View (IMS+ CMS)

Call Handling: ACD and IVR

Creating Lifelines for Connecting Businesses….

HCL Managed Services Offerings

HCL MANAGED SERVICES SOLUTION

End User

END TO END SOLUTION IN MANAGED SERVICES

HCL Managed Services Infrastructure

HCL has partnered with Computer Associates (CA) to deliver highly

sophisticated Network and System Management Services.

 CA Unicenter Spectrum Fault Management Module

 CA Unicenter eHealth Performance Management Module

 CA Security Command Center Security Management

 CA ARCServe Backup Backup Management

 CA Network & Systems Management (NSM) Network and Server Management

 CA Service Desk Trouble Ticketing

The central NOC strategically located at Noida with a dedicated team for
monitoring the HCL MPLS / IP Network
Why
Why VPN
VPN
HCL MPLS VPN is Green

VPN as an option against Lease Circuits brings in Big

Savings

Significant Reduction in Hardware

Reduction in Passive Infrastructure

Lesser Cooling/Power Consumption

Less Realty Space

Green IT

Overall lower Total Cost of Ownership

Creating Lifelines for Connecting Businesses….

Case Studies/ Referrals
HCL Infinet - Strength Built over a Decade

Over Rs 2000 Crore of e-

Connecting over 500+ Business is transacted over
corporate customers our backbone daily

Managing over 10000 End

Points (routers, VoIP Strong presence in Airlines
gateways etc.) and BFSI segment

Leader in providing
connectivity for critical
applications

Creating Lifelines for Connecting Businesses….

Case Study-I National Stock Exchange

5 year Contract from NSE to provide connectivity to their

Members

 Set up 9 Tier-III Data Centers for NSE

 Aggregation of 55+ STM1 Circuits in a fully redundant mode

including the Last Mile

 Caters to 3000+ Members connecting into the network engaged

into stock trading
Case Study-II Blue Star

Bagged a five year contract from Blue Star for providing end-to-
end Networking services, Co-Location of their Servers and
Managing their entire Network.

 29 Blue Star locations are connected through HCL VPN MPLS

network.

 Dedicated Symmetric (1:1) Internet Bandwidth

 Collocation of Application Servers in HCL Tier-III Data Center

Our OEM Partners

Local Access

Long Distance Access

Hardware Infrastructure
 Demonstrated Experience

BFSI

Aviation

Government

Manufacturing

FMCG

Creating Lifelines for Connecting Businesses….

Value Proposition – HCL

 Widespread presence in 300+ PoPs

across the country
 Expanding to 800+ PoPs
 Backbone powered by Cisco MPLS
Technology
 9 Tier-III Data Centers

 Carrier Agnostic Network

 Ensures better uptime

 Unmatched Reach
 Strategic MoU with BSNL
 Ever expanding RF Network

 Flexible choice of Wireless/Wired Last

Mile

 HCL – ICT Company Advantage

Value Proposition – HCL

Unmatched Direct Support Infrastructure

 Support base of 3 Million assets in 75000 sites
 Established Call Management and Escalation
Processes

 Training Center at Hyderabad

 Regular Training Process for freshers as well
updation courses for senior staff

 Financially Sound HCL Group

 Revenue - $ 5 Billion
 EBITDA - $546 Million
 Net Income - $443 Million
 Market Cap - $ 3.46 Billion
For any Query Please contact : sudiptabj@hcl.in