Oracle Fusion Advanced Collections

Release 11
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 Key Product Features: Advanced Collections

Manage Collections Work

• Automated delinquency identification and work

assignment
• Prioritized work list
• Assigned work statuses
• Activities requiring attention
• Advanced search: create own work list
• Collector reassignment
• Strategy management with configurable scoring

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 Key Product Features: Advanced Collections
Process Disputes,
Adjustments and Payments

• Streamlined dispute and adjustment

management
• Track promises to pay
• Integrated customer payment processing
• Updates to customer bankruptcy status
• Seamless integration with Accounts Receivable
• Visibility to notes during customer interactions
• Follow-up activities can be manually created

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 Key Product Features: Advanced Collections

Manage Customer
Correspondence
• Comprehensive dunning with configurable
templates

• Integration with BI Publisher

• Automatic generation of dunning letters

• Simplified dunning contact selection

• Exclude specific customers from dunning

• Dunning history review

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 Key Product Features: Advanced Collections
Manage Customer
Data
• Detailed customer account information
• Customer hierarchy enables visibility to data at
different levels
• Configurable collections business level
• Customer
• Account
• Bill to Location
• Centralized customer data management
• Configurable scoring

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 Key Product Features: Advanced Collections

Metrics
• Measures collections performance, including:
• Promise
• Measures Metrics performance, including:
collections
Metrics
• Sales Outstanding
• Balance and Efficiency Metrics
Metrics
• •Sales
Balance and Efficiency
Outstanding MetricsMetrics
• Promise Metrics
• Industry standard formulas to calculate metric
• Industry standard formulas
• New user interface to view metrics
• New user interface to view metrics
•• View
Viewacross
acrossvarious
variousdimensions
dimensions
• •Aggregate
Aggregate or or delineate
delineate calculations
calculations
• •Time: Month,
Time: Month, Quarter, Year
Quarter, Year
• •Geographic location: State, City, Zip
Spatial / location
• •Customer
Customer hierarchy
hierarchyand more
and more

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 Key Product Features: Advanced Collections

Simplified User Experience, Setup

Productivity

• Features new look and feel, enhanced

• Centralized setup using Functional Setup
user interface
Manager
• Collections Dashboard
• Migration of setup data across instances: test
• Collections Work Area and production
• Setup and Maintenance • Scheduled ESS processes to update
collections data
• Role-based dashboard and work areas
• Validation report for customer dunning setup
• Customer search by customer, account
or bill-to location

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 Reassigning Collectors
Manage Resources

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 Key Setup Tasks: Advanced Collections

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 Implementation Considerations
Collections Preferences
and Methods
• Understand the differences between Global
Preferences and Preferences Settings
• Review the preferences and modify them to meet
the deploying company’s requirements
• Determine the collections methods: strategy or
dunning
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Dunning Configuration and Aging
Methods
• Review and modify setup dunning to ensure
deploying company’s requirements
• Customize dunning letters to reflect your
company’s requirements
• Check whether the severity of the letter you
choose for each bucket is appropriate for the
number of days overdue
• Provide details for the aging buckets before you
enable dunning
• Use dunning in draft mode to test
• If the dunning process ends successfully but
dunning is not sent, use Validate Dunning Setup
Report
 Implementation Considerations: continued
Collections Dashboard Customer Data and Strategy Management
Data Notes & Configurable Scoring

• Review and modify the • Review AR settings as • Review the sample

collections global preferences to customer data and related strategies and modify to your
make sure default values are set transactions are provided specific business needs
accordingly by AR • Complete the strategy
• A collector must be an employee • Set the aging attributes process flow
correctly for open credits • Copy and modify the
• A collector must be assigned to
and receipts at risk delivered scoring formulas
the customers for the collections
data to appear on the • Only transactions that are • Test all scoring formulas in a
Collections Dashboard posted in GL are included test environment, using the
in the open balance Sample Score feature in
• Keep the collections data up-to-
date by submitting the Update scoring review
Collections Summary Data
process

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 Manage Aging Methods

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 Defining and Assigning Collectors
Customer Profile

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 Defining and Assigning Collectors
Create a Collector

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 Manage Collections Preferences

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 Manage Collections Methods

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 Scoring Data Point

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 Scoring Formula

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 Manage Collections Strategies

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 Manage Dunning Configurations

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 Hands-on Practice for Advanced Collections: Lesson 18

Practice Practice #

Getting Started with Advanced Collections Demonstration 18-1

Creating an Aging Method 18-2

Creating a Collector 18-3

Reviewing the Dunning Templates Demonstration 18-4

Creating a Strategy Task 18-5

Creating a Strategy 18-6

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 Additional References

• R11 Using Receivables Credit to Cash

• Oracle Financials Cloud Using Receivables, Payments, Cash, and
Collections

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Other Fusion Help
https://fusionhelp.oracle.com/

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Fusion Cloud Documentation
http://docs.oracle.com/cloud/latest/financialscs_gs/index.html

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