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9
Actions that
cause changes,
rather than just
reacting to
change. 10
Being hopeful
about the future or
about success of
something in
particular. 11
Setting of
immediate goals
to attain the
main goal.
12
Learning from
mistakes
13
People who are in
control of a group
or organization.
14
Beingnot afraid
to meet risks
and challenges.
15
Strong belief in
an idea or system
16
Having a strong
moral and work
ethics that guide in
dealing with people.
17
Listening attentively to
what consumer says
about product or service
and welcomes comments
and suggestions as tools
to improve his business.
18