HCL Infosystems – A Snapshot

Zia Khan
Regional Head – Key Accounts Management Division
 HCL – A Snapshot

HCL Technologies
HCL Technologies Financials HCL Infosystems
Hardware, System Integration, Networking
Product Engineering & R&D, Enterprise & Custom Total Revenues - $ 5 Bn* Solutions, Managed ISP Services, Homeland
Applications, Enterprise Transformation Services EBITDA - $ 600 Mn* Security,
Infrastructure Management, & BPO Services and ICT Distribution

Indian Market Focus

Global Market Focus

HCL Security

HCL Infinet
Employees
62,000
Global Presence
Global Presence Delivery Facilities India Presence Distribution Network
USA, UK, Finland, Poland, Puerto
Rico, Brazil, China, Malaysia, Offices in 170 cities,
Operations spanning 26 Singapore, Australia, Czech 505 points of presence reaching 93,000 outlets in 11,000
countries Republic, and India 4,000 towns towns

* Figures as per December 2009

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Unmatched India Coverage
§ Service locations catering to 4000 cities
§ 5000+ direct service engineers on field
§ World class training centers
§ 33+ Years of DIRECT SUPPORT Experience
§ Established Automated Call management Systems
§ PROCESS DRIVEN Delivery Methodology
§ Large pool of IT trained manpower
§ Regional Customer Care Centers:22
§ Logistics + L1/L2 Locations - 360+
§ Test & Repair Centres : 150+
§ Training Centre : 200 seats capacity
§ 505 HCL Touch points owned and manned by HCL
§ Established Automated Call management Systems & ERP enabled Logistic
Support Systems
§ Support base of over 3 Million assets in 75000+ sites
§ Established Escalation & Management Process
§ ISO9001-2000 for ICT Services & System Integration

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 Global Spread
HCL Global HCL India
Global presence in 18 countries 360 service locations

Europe National Capital

Americas Asia Region of Delhi

India

Hyderabad
ANZ Bangalore
Chennai

Americas Europe Asia ANZ Major Hubs

1. National Capital Region:
USA UK India Australia New Delhi, Noida & Gurgaon
Germany Japan New Zealand 2. Chennai
Netherlands Singapore 3. Bangalore
Sweden Hong Kong 4. Hyderabad
Belgium Malaysia 5. Pondicherry
France Singapore 6. Uttaranchal
Italy S. Korea
Poland
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Diverse Range of Product, Solution and Service
Offerings

Products & Solutions

Services

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The Integrated Solution Stack

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End-to-End Solutions
End-to-End solutions with offerings in
1.Interface Layer
2.Network Layer
3.Application Software Layer
4.Enterprise Management Layer
5.Server & Storage Layer

HCL Samsung Nokia Tandberg Kyocera

HCL Cisco Juniper Alcatel Lucent Ericsson

Microsoft Oracle SAP Adobe Linux

Citrix CA Novell IBM HP Hitachi EMC

HCL IBM Sun HP Bull Hitachi EMC

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Diverse Industry Coverage

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 Partners

nts, Servers & Storage

IT Security

Software

etwork & Connectivity

Automation & Peripherals

Consumer Goods

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Advantage HCL

HCL Strengths

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Clients

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Awards & Accolades

§ DQ-IDC rates HCL Infosystems as #1 in IT Services 2010

§ HCL awarded Electronics Company of the Year 2009
§ HCL awarded with Gold Star rating for “Customer Satisfaction Excellence” in the
Cisco PAL – Customer Satisfaction Survey
§ HCL recognized as Server Leader Account by Intel
§ HCL ranks No.1 company in IT Services, No.3 in Desktops and No. 4 in Servers as
per DQ CSA 2009
§ HCL wins prestigious Dun & Bradstreet Rolta Corporate Award 2008 for being the
leader in Computer Hardware & Peripherals category

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