Quality Control

&Assurance Project

Holcim Liban
By Wissam Khoury &Ziad
Choueiki

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Company
 Holcim is one of the
world's leading suppliers
of cement and
aggregates as well as
downstream activities
such as ready-mix
concrete, asphalt and
construction-related
services.
From its origins in
Switzerland it has grown
into a global player with
majority and minority
interests in over 70
countries on all
continents.
Holcim Lebanon
Today Holcim employs
 Holcim – global by tradition
Number
of countries Serbia
Croatia
China
New Caledonia
Tanzania
Sri Lanka
Bulgaria
Romania

Latin America
Honduras

North America
Poland
Kosovo

Africa Middle
Madagascar
Mauritius
Guinea
Iran
Malaysia

Pacific
Macedonia
Thailand
El Salvador
Dom. Republic
Indonesia
Nicaragua

Asia
Guatemala
French Guyana
Azerbaijan
Europe

Austria
Ivory Coast
East Nigeria
Namibia
La Réunion
Fiji
Venezuela Haiti
Spain Caribbean Islands
India Panama
Hungary Bangladesh
Czech Republic Yemen
Greece United Kingdom
Slovak Republic Norway
Morocco UAE
New Zealand Peru
Philippines Argentina
Ecuador Singapore
Mexico Chile Russia
Netherlands Canada Costa Rica Australia Vietnam
France Egypt Germany Brazil Italy Cyprus
Switzerland Belgium Lebanon South Africa USA Colombia

1912 1920 1930 1940 1950 1960 1970 1980 1990 2005
Countries with operations of consolidated companies and those with minority interest
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 Focus on core competencies

Quarrying and raw

Clinker Cement grinding
material
production and distribution
preparation

Other construction materials and services

33 %
• 135 cement plants
• 398 aggregate plants Sales 2005
• 989 ready-mix concrete plants
Cement
• 101 Asphalt plants Clinker
56 %
Aggregates Concrete
11 %
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 Balance between growth and
mature markets

Mature markets

Emerging markets

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 Balance between growth
and mature markets

Mature markets

252% 103%

Emerging markets

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 Sustainable development is
a key element of our vision
and mission
• Sustainable development is a
core element of the vision
and mission of Holcim


• Our mission is to be the

world’s most respected and
attractive company in our
industry – creating value
for all our stakeholders.

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 Who, Where &How?
• Holcim main
office in
Lebanon,
Antelias area
• Rita something,
Quality and ISO
manager.
• 1 hour Interview

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 Achievements
• ISO 9001 in 2003
• ISO 14001 in 2004
• Meeting of EC(European Cement),
American and Lebanese standards.
• Participant and adherent to the Kyoto
protocol (reduction of CO2
emissions by 20%)


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 Quality Process
• Process: Based on Manual, Policy and Pilot testing
• Production: Based on Raw materials acquisition
and treatment all the way to selling of finished
products to customers.
• Product development: Creation of new lines of
products to meet demand, coupled with
enhancement of current product lines.
• Support functions: HR, Accounting, Utilities……
• Audit: close up review of all procedure
undertaken.

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 Environmental Process
• Assessment: gravity, regulation and
quantity
• Measurement: Dust, sound and air
pollution
• Improve environment: installing
filters, planting trees, reducing
noise.
• Publication of results: let the public
know that action is being taken
• Feedback and long term planning
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 Road Map
Consist of 5 parts:
• General Finance
• Operational
Management
• Customer’s
product/service
• Standard
Development
• HR Management
Usually established for
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 Issues
• Holcim Lebanon follows strict
regulations to keep its ISO
certification and meet Holcim group
standard.
• Any failure to meet the standard will
cause ISO certification withdrawal.
• Review is done on need to do basis.
• Quality Training is done to core stuff
and point of sale representative.


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 •
•
•
 Thank You

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