Introduction to

Organizational
Behavior
BY- SAURABH KUMAR SHARMA
IMB2018002
MBA (IT)
1ST SEMESTER
WHAT IS ORGANISATIONAL BEHAVIOUR

 OB studies what people do in

an organization and how that
behavior affects the
performance of the
organization.
WHY WE NEED OB?

 Effective manager vs. successful manager

 Management duties
 What managers do

 Management roles

 Management skills
Management functions 4

 Planning

 Organizing

 Leading

 Controlling
Management functions 5

 Interpersonal roles

 Informational roles

 Decisional roles
Management skills 6

 Technical skills

 Human skills

 Conceptual skills
OB Model 7
CASE STUDY REPORT
PROBLEM STATEMENT-1
THERE WERE OPEN DISCUSSIONS HELD, WHICH
ONLY INCLUDED THE STAFF ON THE FRONT LINE,
WHICH ONLY ALLOWED A SELECTED FEW TO HAVE
INSIGHTS ON THE ISSUE IN SIGHT.
CASE STUDY REPORT (Contd.)
PROBLEM STATEMENT -2

THERE WAS DISCONTENT WITHIN THE

MEMBERS OF THE ORGANISATION OF
HEARING OF THE SUGGESTION
PROPOSED W.R.T THE IMPROVING
SERVICES.
CASE STUDY REPORT (Contd.)
PROBLEM STATEMENT -3

THE STAFF IS NOT ACQUAINTED

WITH THE WORK OF OTHER TEAM
MEMBERS.
CASE STUDY REPORT (Contd.)
PROBLEM STATEMENT-4

THERE WAS LACK OF CO-ORDINATION

IN THE STAFF AND EACH LEVIED ONES
WORK ON THE OTHER.
CASE STUDY REPORT (Contd.)
PROBLEM STATEMENT-5

THERE WAS NO PROPER

TRAINING/BRIEFING WAS GIVEN.
CASE STUDY REPORT (Contd.)
PROBLEM STATEMENT-6

ALL THE DECISIONS WERE TAKEN AT BY

ONE SINGLE ENTITY ONLY.
 CONCLUSION
THE MODEL OF MULTI STAGE CONSUMER SATISFACTION COULD BE
ROBUST IF THE TIME GAP REDUCES AND OBJECTIVITY INCREASES. THIS
WOULD ALSO INCREASE THE JUDICIOUS USE OF RESOURCES AND HELP
TO COMPLETE WITHIN TIME CONSTRAINTS. THE GROUP DYNAMICS
SHOULD ALSO GET A BOOST AND ENHANCE COLLABORATION AMONG
THE MEMBER. IT WOULD HELP TO ROBUST THE WORKING ENVIRONMENT
OF THE COMPANY.

IN A NUTSHELL THE TIME CONSUMPTION SHOULD BE REDUCED AND THE

WORKING ENVIRONMENT WOULD GET A BOOST WHICH INVOLVES
CUSTOMER AND EMPLOYEE SATISFACTION.