Non – verbal

Communication
He that has eyes to see and ears to hear may
convince himself that no mortal can keep a
secret. If his lips are silent he chats with his
fingertips; betrayal oozes out of him at every
pore.

Sigmund Freud
 Non – verbal
Communication
 Exchange of information through
nonlinguistic signs or symbols
 All external stimuli other than
spoken or written words and
including body motion,
characteristics of appearance, voice
and use of space and distancing.
 Non – verbal
Communication
 No substitute for verbal
 Only supplements/reinforces

 Efficiency is non verbal makes up

the deficiency in verbal.

 More Impact

 7% verbal 38% vocal 55%

nonverbal
 Types of Non- Verbal
Communication
 Kinesics
 Proxemics
 Chronemics
 Paralanguage
 Artifacts
 BODY LANGUAGE
KINESICS – Branch of Learning
Aspects
 Personal
Appearance
 Facial
Non verbal
Expression cues
 Posture
or
 Gesture
Visible codes
 Eye Contact
 Space,
Distancing
 1. Personal Appearance

 The Person +Ve

 The Attire or
 The _Ve
Accessories impact
Person : hair, beard, colour of skin,
age,grooming,cleanliness &
attractiveness, handicaps,
ugliness, abnormality or
deformity
Attire – dress (clothing)
Speaks loudly about our general
attitude, behavioural
preferences, confidence,
occupation, personality, power,
status & values
Accessories - Appendages
Other than garments.
Tangible–Spectacles, false eye lashes/nails,

ties, rings,bangles
tatoos, buttens, cosmetics etc
Intangible–Deodorants, perfumes etc.

Either enhance the p.a. or detract from the

p.a.
 2. FACIAL EXPRESSION

 Major visible signs which betray our

feelings
 Used to aid ,inhibit or complement
 Reveal attitude, confidence
 Spontaneous emotional expressions
 To interpret accurately is a tricky task.
 FACIAL TYPES
 Inhibited
 Uninhibited
 Unwitting
 Blank
 Substitute
 Frozen
 3. POSTURE
 The way one stands,
sits or walks
 Movement of the body,
position of hands/legs
& other parts
 Measure of
personality, success of
communication
 Vary according to
situations
 4. Gestures
 Any action that sends a
visual signal to an onlooker
(An observed action)
 What signals are being
received is important
 Well- timed drive home
your ideas
 Enhance impact, add a
greater value
 Types – enumerative,
descriptive, locative
symbolic, emphatic
5. Eye Contact
 Leads to more effective comm’n
 Shows whether speaker is

sincere & listener is interested

 Enables to alter/adjust/reframe

 Establishes rapport

 Convey both intended as well as

unintended messages
 6. Proxemics
Space Distancing
 Concept – Important for nonverbal
comm’n
 Intimate Zone-Physical touch to 18
inches
 Personal Zone-18 inches-4 feet
 Social Zone- 4 feet -12 feet
 Public Zone- 12 feet-30 feet
 7. Haptics
(Touch)
Body contact
Intention,context,interpretation,

relationship
Functional/professional,social,

friendship, intimacy,sexual
Culture specific
 Para linguistics
Non verbal vocal cues
 Voice ( Quality, Pitch, Rate,

Volume)
 Articulation

 Modulation

 Pronunciation

 Pauses
 The Voice in Delivery

Quality
 Characteristic that distinguish one voice

from another
 Varies -Rich and alluring, Hoarse and

husky, Thin and nasal etc

 The Voice in Delivery

Pitch
 Rise and fall in the voice

 Essential to convey the varieties in

emotion
 Well-balanced and well suited pitch results

in a clear and effective tone

 The Voice in Delivery

Rate
 Speed of words per minute

 Normal rate-120-180 WPM

 Depends on the complexity of

the material, mood the speaker

wants to create& composition
of the audience
 The Voice in Delivery
Volume
 Loudness or softness of
the voice
 Adjust according to two
factors
 Acoustics of the room
 No. of audience
 Too High-boorish and
Insensitive
 Too low-exhibits Shyness
 Articulation
 Saying words with clarity and
forcefulness so they are individually
audible and discernible.
 To speak the sounds according to
accepted norms
 Avoid Sloppy articulation
 One of the several causes of
mispronunciation
 Voice Modulation
 To regulate, vary and adjust the tone,
pitch and volume of the voice.
 Brings flexibility and vitality to the voice
 Convey varieties in emotions
 Absence may lead to monotonous
presentations
 Pronunciation
 To speak the sounds according to
accepted norms
 Follow BRP
 Individual sounds should be pronounced
correctly
 Word stress should be proper
 Pauses
 Use pauses at the end of certain thought units
 Leads to better comprehension
 Exhibits confidence and control
 Time the pauses properly
 Vocalised pauses should be avoided (um-ur)
 Makes the presentation evasive and untruthful
 Make a speaker appear deceptive
 Summing up
 Visiblecode is as important as
verbal codes
 Training in the use of v.c.is as

essential as ..
 V.C. are culture specific