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Customer Experience

Engg

© Copyright 2017 Kony, Inc. All rights reserved. The information contained herein is subject to change without notice.
 Customer Focus
Agenda  Sessions and Assessments
 Work Order Management app
 Mock upgrades & Evaluations
 What’s coming up

© Copyright 2017 Kony, Inc. All rights reserved. The information contained herein is subject to change without notice. 2
Addressed GIB D/W woes –
• Created code samples for some
• Opened FTRs for others after feasibility check

Update on Box 2 Flex –


Tested on customer apps - Swalife, Stratfor, DIB, Blue
Cross of Idaho

Found 2 UI issues –
 Conversion from % to DP – Widget distorted
 Segment size distorted
Customer Focus Next Step: Android plugin is planned for SP3

Upgrade – Blue cross of Idaho – Time taken 2 weeks

KPS synergy – BAB customer – Events Calendar, Calendar


with date range, Timeline components

RTL tickets – customers – ADCB, DIB, Saudi Airlines, QNB

Help in reproducing iOS font issue in a very specific


3
flow(Customer : Samba)
© Copyright 2017 Kony, Inc. All rights reserved. The information contained herein is subject to change without notice.
App Dev Platform Technical assessment
 Kony commissioned a benchmark to be run by
Softserve
 Built a B2E app (scoped by Matt) using both Kony and
Outsystems
 Exp. developer from team tried same scenarios
 Feedback is not surprising, but sobering
 A new developer (otherwise skilled in javascript/web
tech) has a learning curve, difficulty in finding info,
concepts and using tools to accomplish the scenarios.
Sessions and
Assessments Support - JDA software ‘Architect sessions’
 Installed Viz/ Appium s/w in laptops
 Walk through building of components and allowing
extension and configuration points.
 Execute a typical extension scenario: hiding/showing
fields, adding/removing controls based on a certain
logic happens.
 Enable Offline Storage and Geo Location fetching
 Demonstrate FFI by including a barcode scanner API
 Created Object Service
 Sync sample, NFI demo 4
© Copyright 2017 Kony, Inc. All rights reserved. The information contained herein is subject to change without notice.
Work Order Mgmt App - Offline objects using MDA model files
+ RDBMS

Scoped by Suhas for enablement


Expectation – 10 days, Actual time taken – 40 days

Gaps –
Offline enabled objects cant be accessed online or other way
round.

Workaround - 2 versions of an obj service was not possible in


MF app, hence had to create 2 MF apps one with each version
Work Order Mgmt app
Syncing a delete record failed, delta sync didn’t work because
of lack of Support for storage objects from Sync V2.
Workaround – RDBMS approach

Bugs –
• Diff in base64 strings returned from d/w and mobile
• onTouchend event not triggered on Image widget
• ‘Filesystem.browse’ api was not available in 8.2
• getbinary api is accepts field values only as string, though
the field type in DB is integer.
• No docs available for how to use MVC2.0 model files 5
© Copyright 2017 Kony, Inc. All rights reserved. The information contained herein is subject to change without notice.

• Get records using a query - not documented


Mock Upgrades for certifying SP2 release – GIB, TMB,
IndusInd

Expectation – Smooth upgrade with no major issues.

Change - Gradle version is updated to 4.3 in visualizer 8.2

Faced Gradle compilation issues

Observation – Customers have customized build.gradle


Mock Upgrades and files in their projects.
Evaluations
Learning -
Need to communicate to customers that they need to be
aware of gradle changes and look to replace changed
task attributes and deprecated apis

MP evaluations – Chatbot, Apple/Google Pay

Capturing Perf improvements around web build and


publish before/after SP2 for OLB app as scoped by Faizan
© Copyright 2017 Kony, Inc. All rights reserved. The information contained herein is subject to change without notice. 6
Incremental -
• Enablement apps with Sharad
• HTML pages redesign with Mary/Sharad
• Survey Tool with Kiran
• RTL support issues
• Evaluations as per new process from SP3
• Any upgrades, as and when they come in
What’s Coming up
New -
• Expect to release Box to Flex Android plugin to
customers and support issues thereon
• Automation framework for sample apps
• Adding responsive feature + accessibility for OLB (for
customers OCCU, TDECU)

© Copyright 2017 Kony, Inc. All rights reserved. The information contained herein is subject to change without notice. 7
Thank you. Questions?

© Copyright 2017 Kony, Inc. All rights reserved. The information contained herein is subject to change without notice.

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