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DSL Consumer

Web Based Activation


with Choice

Storyboard
V 3.45
09/29/05
Revision History
Version Date Author Description

V1.0 03/06/05 Kevin Cornwall Based on DSL 6.1 CD Storyboard

V1.1 03/07/05 Kevin Cornwall New Home page concept. Text change to Choice screen.

V1.2 03/08/05 Kevin Cornwall Preparing for Installation pages added. Before you begin removed from Welcome page.Style Guide added.

V1.3 03/08/05 Kevin Cornwall -Replaced TOS screen for DSL


-New Welcome page graphic design (based on approved DSL look)
- Before You Begin added back in to Welcome page

V1.4 03/08/05 Kevin Cornwall -Text modifications, Home networking added to Welcome page, Minimum requirements not met screen added
-New Design reverted back to gray sidebar

V1.5 03/09/05 Kevin Cornwall -Added “Online” to Welcome page form field labels., Text modifications

V1.6 03/17/05 Kevin Cornwall -Removed blue box from Congratulations screen. Text changes to TOS and Select Preferences I.E. Requirements change
- New look and feel

V1.7 04/14/05 Kevin Cornwall Added Choice screens, Mac specific screens added, Alternate Email Address included on secret question screen, separate
terminal screens depending on whether a package is selected.

V1.8 04/19/05 Kevin Cornwall New sidebar color.

V1.9 04/25/05 Kevin Cornwall - Placed ads, MSA look added, inactive buttons added to utility screens, dry-loop verbiage added.
- Conditional text added for Yahoo! Registration connection failure.

V 2.0 05/10/05 Kevin Cornwall - Removed firewall warning, misc. modifications to text, added Verizon Online screen for MSN selected.
- Mocked up Yahoo! TOS, added Yahoo! Version of Username and Password screen
- Yahoo! Error screens added.

V 3.0 06/02/05 Kevin Cornwall -MSA change. Format options for Username & Password. Min Req column added to System Check screen
V 3.1 06/07/05 -New Title and color for Ads header, Added More Info screens, title changes

V 3.2 06/09/05 Kevin Cornwall - Misc minor changes

V 3.4 07/07/05 Kevin Cornwall -Yahoo! TOS and Decline screens added. Choice screen updates: Yahoo! tagline, MSN logo.
- Added firewall warning and smaller security graphic to Welcome page
- Text changes: pgs 6, 7, 8, 9, 16, 22 . New yellow arrow, page 8. Page 12, TBD

V3.42 07/20/05 Kevin Cornwall -Hard block added and 3rd bullet removed from Min Requirements screen
-Changes to VOL TOS and added VOL TOS Decline screens. Ad filenames added
-Removed Admin warning from Active X error screens

V3.43 07/22/05 Kevin Cornwall -Hard block removed and navigation buttons changed on Min Requirements screen. Milestones show graphic.

V3.44 09/26/05 Kevin Cornwall -Option for upgrading removed from Welcome screen

V3.45 09/29/05 Kevin Cornwall -URL updated on More Info (Undecided), Declined Yahoo! TOS and Account Summary pages
Style Guide

Screen Titles…………. Arial 20 pt bold, CC0000


Subheadings…………. Arial 14 pt bold
Form labels……………Arial 13 pt bold
Body Text ……………. Arial 13 pt
Progress Bar………….99BBDD

“Waiting Ads”…………. 240 x 120

Navigation buttons:

Active Roll-over Inactive

CD-Lite flow:
• Buttons start on Check System Compatibility screen
• Inactive Replay and Exit buttons included on screens containing Next and Back buttons
• Milestones are: Introduction Install Filters Install Modem Account Setup

WBA-only flow:
• Buttons start on VOL TOS screen,
• No Replay or Exit buttons on screens containing Next and Back buttons
• Milestones are: Welcome Account Setup Configure Service
Welcome
Verizon Online DSL Installation

Total Progress:

bels and
nding on
ted.

Configure
bels, fields and
Before you begin:
 Connect your modem directly to the
d] computer where you are installing DSL.
nline User  Turn off any firewall software. Remember to
turn firewall software back on after installation
is complete.
d]
nline Password * If you do not have a telephone number, please provide
the 10-digit Dedicated Data Line number you received
when you ordered your service.

DSL activation is expected to take A standard Windows ™ security warning may


approximately 15 minutes. This time will appear after you click GO. To continue the
vary depending on the options selected. installation, click the Yes or Install button.
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OS Not Supported
Verizon Online DSL Installation

Troubleshooting: Operating System Not Supported


Total Progress: We're sorry, but we detected you are using an unsupported operating
system.

DSL activation currently supports:


Windows 98/ME/2000/XP
Mac OS X 10.2 and 10.3

To proceed with the installation, please upgrade your operating system or


use an alternate computer that meets the minimum system requirements.

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Internet Explorer Required
Verizon Online DSL Installation

Troubleshooting: Internet Explorer Required

Total Progress: Internet Explorer 6.0 or above is required to proceed with the installation.

If you have Internet Explorer 6.0 or above installed on your computer,


please launch it and retry the installation.

Otherwise, please click on the link below to download and install a


supported version.

When the browser installation is complete, please restart your computer,


open Internet Explorer and go to activatemydsl.verizon.net to proceed
with installation of your service.

Download Internet Explorer

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Internet Explorer Upgrade Required
Verizon Online DSL Installation

Troubleshooting: Internet Explorer Upgrade Required

Total Progress: Internet Explorer 6.0 or above is required to proceed with the installation.
Please click the link below to upgrade to a supported version.

When the browser upgrade is complete, restart your computer, open


Internet Explorer and go to activatemydsl.verizon.net to proceed with
installation of your service.

Download Internet Explorer

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SP2 Screen

Install and Run the ActiveX Control


Verizon Online DSL Installation

Install and Run the ActiveX Control


Before proceeding further, we need to install and run an ActiveX control on your
Total Progress:
computer.

To install and run the Active X control:


1. Click on the message in the browser bar above (follow yellow arrow)
2. From the menu of options, select “Install”
3. When the security-warning appears, click "Install" (see below)

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Non-SP2 Screen

Enable Active X Installation


Verizon Online DSL Installation

Troubleshooting: Enable Active X Installation


Before proceeding further, we need to install and run an ActiveX control on your
Total Progress:
computer.

To install and run the Active X control:


1. Click the Retry button
2. If a security-warning window appears, click the "Yes" button (see picture
below)

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Downloading the Installation Software
Verizon Online DSL Installation

Preparing for Account Setup

Total Progress:
Please wait while we download the software that will guide you through
account setup.

After the download completes, this window will close


and a new window will open to guide you through the
rest of the installation process.

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Begin Common CD-WBA Screens Ads depend on
customer Choice and
OS.
Checking System Compatibility
Verizon Online DSL Installation

Checking System Compatibility

Total Progress:

Please wait…

Helpful Hints

[Controls.asp_1.gif]

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Minimum Requirements Not Met
Verizon Online DSL Installation

Minimum Requirements Not Met

Total Progress: Your computer does not meet the minimum system requirements necessary to
run Verizon Online software!.

Description Result Minimum


RAM: 64MB 128MB
Hard Disk Space: 60MB 100MB

We recommend you take one of the following steps:

1. Try again from a different computer that meets the minimum requirements, or
2. Print this results page and take it to your local computer store. They can
assist you with an upgrade.

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REG Ads depend on
customer type (XXX),
Choice and on OS.
Accessing Your Account
Verizon Online DSL Installation

Accessing Your Account

Total Progress:

Please wait…

Helpful Hints

[wait_ad_xxx_processing.gif]

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REG Co-branding begins here for previously acquired customers

Accept Verizon Online Terms of Service


Verizon Online DSL Installation

Accept Verizon Online Terms of Service


Total Progress:

Online DSL Service.

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REG Conditional screen: on decline of Verizon TOS

You Have Declined Verizon TOS


Verizon Online DSL Installation

Are You Sure You Want to Decline the Terms of Service?


Total Progress:
You cannot use the Verizon DSL service without accepting the Terms of Service. Are you
sure you want to decline? If not, please click the Back button to reconsider the Terms of
Service.

Click Back to reconsider the Terms of Service.

Click Next if you do not agree with the Terms of Service and do not wish to subscribe
to Verizon DSL.

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Continues to Exit page.
15
REG

Verizon TOS Declined


Verizon Online DSL Installation

You Have Declined the Terms of Service


Total Progress:
An order to terminate your DSL service has been submitted.

You must accept the Terms of Service to continue using your Verizon DSL service. By
declining the Terms of Service you are indicating that you wish to terminate your
Verizon DSL account. Are you sure you wish to terminate your Verizon DSL account?
Please call (800) 567-6789 to avoid having your service terminated.

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REG

User Name and Password – New Customer


Verizon Online DSL Installation

Select User Name and Password


Enter a user name and password that you want to use as your Verizon account and e-mail.
Total Progress:
Once your user name is set, it cannot be changed.
* Indicates a required field.

* Verizon Online User Name:

@verizon.net Your username may consist of


a-z, 0-9 and underscores.

* Verizon Online Password:


6 characters or more.
Capitalization matters!
* Confirm Password:

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REG

Enter Account Information


Verizon Online DSL Installation

Enter Account Information


* If you forget your password, we
Total Progress:
will ask you your secret question
so you can change your
*
password.

* Gender: This information is used to


personalize your Verizon Online
* Birth date: Service experience.

Alternate
e-mail address: Verizon Online will send important
account updates to your
Confirm alternate @verizon.net e-mail address. You
e-mail address: can also receive these updates at
an additional address.

Verizon respects the privacy of your personal information. For more information on how Verizon
strives to protect your privacy, please access our privacy policy at
http://www.verizon.net/policies/privacy.asp.

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REG Ads depend on
customer type (XXX),
Choice and on OS.
Saving Settings 1
Verizon Online DSL Installation

Saving Settings for dan.koster@verizon.net

Total Progress:

Please wait…

Helpful Hints

[wait_ad_XXX_wba1_push_down.gif]

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Conditional – PPOE only Ads depend on
customer Choice and
OS.
Saving Settings 2
Verizon Online DSL Installation

Saving Settings for dan.koster@verizon.net

Total Progress:

Please wait…

Helpful Hints

[outputToVZ.htm_1.gif]

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REG Conditional: Customer Not Previously Acquired

Choose Your Online Experience


Verizon Online DSL Installation

Choose Your
Account Online
Setup: Experience
Choose Your Premium Portal
Total Progress: Verizon Online DSL service comes with easy-to-use Internet software exclusively
designed to work with your high-speed connection. You’ll enjoy enhanced e-mail,
web browsing, entertainment and more at no additional cost.

Please make a selection:

Free PC protection with anti-virus, better e-mail & photo


sharing, tons of music videos + much more.
More Info

PC-wide virus protection, junk e-mail filters, parental


controls, easy photo sharing, and more.
More Info

I will decide later. More Info

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More Info – Verizon Yahoo!
Pop-up browser window 320 x 250
More Info – Verizon with MSN
Pop-up browser window 320 x 250

Connected and protected


Security
Virus Guard and Firewall Guard powered by
McAfee® Security, plus junk e-mail filters,
MSN® Parental Controls, and more.

Photo sharing
Customizable slide shows and other cool ways to
share your photos.

And more
Get Encarta Premium, MSN Money Plus, and
other great resources.
More Info – I’ll decide later
Pop-up browser window 320 x 250

Not Ready to Decide?


With Verizon Online DSL membership you will receive:

• Verizon.net email address


• 8 additional email accounts
• 30 MB of email space
• 10 MB per additional email account
• 10 MB of free web space
• Spam filtering (security)
• Verizon Online Help & Support
• Access to content and services on your Verizon
Online website.

When you're ready, you can choose an Online


Experience – at no additional cost – by visiting
www.verizon.net/myaccount.
REG Co-branding begins here for previously unattached customers

Accept Yahoo! Terms of Service


Verizon Online DSL Installation

Accept Yahoo! Terms of Service


Total Progress: Please read the Yahoo! Terms of Service. You will need to accept the Terms of Service to
complete the Verizon Yahoo! setup. By accepting the Terms of Service you agree to be bound by
them. They govern your rights and the rights of Yahoo! with respect to the service.

Welcome to Yahoo!.

Yahoo! provides its service to you, subject to the following Terms of Service ("TOS"),
which may be updated by us from time to time without notice to you. You can review the
most current version of the TOS at any time at: http://verizon.yahoo.com/terms/yahoo.
In addition, when using particular Yahoo! owned or operated services, you and Yahoo!
shall be subject to any posted guidelines or rules applicable to such services which may
be posted from time to time. All such guidelines

complete the Verizon Yahoo! setup.

Conditional: if
customer is
previously
acquired inactive
button shown
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REG

You Have Declined the Yahoo! Terms of Service


Verizon Online DSL Installation

You Have Declined the Yahoo! Terms of Service

Total Progress: You cannot complete the Verizon Yahoo! setup without accepting the Yahoo! Terms of
Service. Are you sure you want to decline? If not, please click the Back button to
reconsider the Terms of Service.

Click Back to reconsider the Terms of Service

Click Next if you do not agree with the Terms of Service and do not wish to complete
the Verizon Yahoo! setup.

Continues to Choice
screen.

However, if customer is
previously acquired (no
Choice screen) user
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continues through
undecided flow.
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REG

Yahoo! Terms of Service Declined


Verizon Online DSL Installation

Yahoo! Terms of Service Declined

Total Progress: You must accept the Yahoo! Terms of Service to proceed with the Verizon Yahoo! setup. By
declining the Terms of Service you have indicated that you do not wish to configure your
Verizon Online DSL service to include the Verizon Yahoo! features and benefits.
Declining does not affect your ability to use your Verizon Online DSL.
If, in the future, you wish to choose Verizon Yahoo! as your online experience, you can visit
www.verizon.net/myaccount.

Please click EXIT to discontinue setup and close this window.

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REG Ads depend on
customer type (XXX),
Choice and on OS.
Updating Your Account Settings
Verizon Online DSL Installation

Updating Your Account Settings


Total Progress:

Please wait…

Helpful Hints

[wait_ad_xxx_push_down_settings.gif]

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Software Installation Options
Verizon Online DSL Installation

Software Installation Options


With Verizon Online DSL you get more than just speed – take advantage of
Total Progress: powerful software designed to help you get the most from the Internet.

Select the installation that fits your needs:

Standard Installation
This option is recommended for most users.

Custom Installation
Advanced users only. Customize your installation by selecting the components you
want to install.

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Sample: Customize Your Installation
Verizon Online DSL Installation

Customize Your Installation


Sample options
Total Progress: shown.

Dynamic list
depends on OS
and Portal
Choice will be
submitted to legal
separately.

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Ads depend on
customer Choice and
OS.
Downloading and Installing Software
Verizon Online DSL Installation

Downloading and Installing Verizon Online Software

Total Progress:

Helpful Hints Animated gif

[Sma_swinstall.htm_1.gif]

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Conditional: Restart Required
Verizon Online DSL Installation

Restart Required to Continue

Total Progress: Please click the Restart button below to restart your computer. The installation
will automatically resume after rebooting.

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DSL Installation Is Complete – No Choice
Verizon Online DSL Installation Conditional:”None”
if no alternate e-
mail entered

Congratulations:
Important Information
Your DSL Installation Is Complete
Total Progress: You are now connected to the Internet. For future reference, please save or print
the information below.

Verizon Online E-Mail Address: dan.koster@verizon.net


Verizon Online User Name: Dan Koster
Verizon Online Password: s3cur3d

Alternate E-Mail Address: dan.koster@juno.com


Online Experience: None selected yet
Help & Support: www.verizon.net/help

You can choose your Online Experience,


or update your contact information, password and more at
www.verizon.net/myaccount

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Sample: Verizon Yahoo! Important Information
Verizon Online DSL Installation Conditional:”None”
if no alternate e-
mail entered

Your Verizon Yahoo! Account Information


Important: Before proceeding, please save or print the information below for future reference.
Total Progress:

Verizon Yahoo! E-Mail Address: dan.koster@verizon.net


Verizon Yahoo! User Name: Dan Koster
Verizon Yahoo! Password: s3cur3d

Alternate E-Mail Address: dan.koster@juno.com


Online Experience: Verizon Yahoo!
Help & Support: www.verizon.net/help

You can update your contact information, password and more at


www.verizon.net/myaccount

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Continues to Yahoo!
installation. 34
Condition: Connection to Yahoo! server fails.

Conditional: Resume Later


Verizon Online DSL Installation

Please Try Again Later…

Total Progress: We’re sorry. Verizon Yahoo! registration cannot be completed at this time. Text and
Please try again later by clicking the Resume Verizon Yahoo! Installation icon your
icon shown
desktop. depend on
partner

Resume
Verizon
Yahoo!
Installation

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Sample: Verizon MSN Important Information
Verizon Online DSL Installation Conditional:”None”
if no alternate e-
mail entered

Your Verizon with MSN Account Information


Important: Before proceeding, please save or print the information below for future reference.
Total Progress:

Verizon Online E-Mail Address: dan.koster@msn.com


Verizon Online User Name: Dan Koster
Verizon Online Password: s3cur3d

Alternate E-Mail Address: dan.koster@juno.com


Online Experience: Verizon with MSN
Help & Support: www.verizon.net/help

You can update your contact information, password and more at


www.verizon.net/myaccount

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Continues to Yahoo!
installation. 36
MSN Transition
Verizon Online DSL Installation

Total Progress:

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Continues MSN
Installation. 37
Exit Dialog

DSL