SAP Notes

SAP Support Portal

 SAP Notes

SAP Notes Search

Personalize your SAP Notes
SAP HotNews
SAP TopNotes
Overview Side-Effects of SAP Notes
 SAP Notes

What?
 SAP Notes are used to avoid and correct errors in SAP systems.
 In SAP Notes, experts describe critical situations, their cause and solution.
SAP Notes are available to all SAP employees, customers and partners.

How many?
 The database contains over 450,000 entries in three languages
(German, English, Japanese) for all SAP solutions or subject areas.

How?
 SAP Notes are classified on entry for easier use later
 SAP Notes referring to software components or are release independent
 The SAP Notes Search allows to find all relevant SAP Notes
 SAP Notes are appended to customer messages

 SAP AG 2004
 Advantages of the new applications I

The goal of the SAP Notes Search is not to display as many SAP Notes as
possible, but to find the right solution in an effective way. The SAP Notes
Search support you with SAP Standard Technology (TREX).

Features of the „entry screen“

 Clear search template with simple entry of the search criteria
 Automatic import of the deposited system parameters with selection of a SAP
system
 Display of SAP Notes that are only valid for your SAP System
 Restricting according to release-dependent or release-independent Notes
 Search with linguistic (blurred) or exact browsing behavior
 Pre-adjustment of the required results per page
 Saving as a template to reassess frequently used search queries

Direct access to this topic via Quick Link /notes

 SAP AG 2004
 Advantages of the new applications II

Features of the „result page“

 Customizable result page – view, columns, sorting and results per page
 Search in the Search – refining the search by supplementing further search
terms
 Guided Navigation – starting new search with relative search terms
 Searching for similar SAP Notes
 Downloading and printing out the result lists – local saving of the lists as CSV
or HTML data
 Downloading and printing out the SAP Notes texts – local saving and printing
pre-selected SAP Notes
 Display the relevant SAP Notes and searching in SDN - Discussion forums

The highest quality of search results are provided with a system based Notes Search. In this
case the Notes Search is linked with the System Data application. Only those SAP Notes are
displayed that are relevant for your system. SAP Notes for lower Support Packages levels are
no longer displayed, minimizing the time to solution.

By using the SAP EarlyWatch Alert, your System and Release data will be maintained
automatically.

 SAP AG 2004
 Good to know

Good to know
 By clicking onto the white triangle above „You are here“ you can collapse
and expand the navigation panel.

Collapse or expand
the navigation panel

 SAP AG 2004
 Search for SAP Notes I

Access to the SAP Notes Search over the Quick Link

http://service.sap.com/notes

SAP Note is displayed

81069
directly by number

Enter the search terms

and select the criteria

Online-Help text

Determine the default of

the result page

Saving the search

query as template

 SAP AG 2004
 Search for SAP Notes II

When no system reference is given

Notes Search without restriction to a SAP system 4052 SAP Notes will be displayed

Upgrade Datenbank Enter search term

Determine search
method, range and
behavior
Restrict to an
application area

Determine the additional

criterias

Display results

 SAP AG 2004
 Search for SAP Notes III

Notes Search with a restriction to a SAP System.

With a system based Notes Search, only the Notes
that are valid for that particular system will be
displayed. SAP Notes for lower Support Packages
levels are no longer displayed.
867 instead of 4052 Notes!

Upgrade Datenbank Enter the Search Term

You reach better quality results and

more effective solutions by using SAP
Notes Search with a system reference Restrict the Search to
your SAP System and
click „Select“

Display result

 SAP AG 2004
 Functions of the result list

Individual setting of the page

Download the complete result list

Search in Search

Sorting the list by ascending

or descending

Guided Navigation
- New search with relative terms
- Refining the search, for ex. by selecting
a category or application area
- Display the relevant SAP TopNotes

Access to SAP Notes

Printing/downloading the selected Notes,

put them into the Download Basket
or search for similar Notes
Go to SDN-Discussion forums

 SAP AG 2004
 Functions at SAP Notes
Subscribe: Being informed about the changes
immediately by E-mail (Newsletter)

Favorites: Direct access from the home page

to the Notes that are added to favorites

Downloading & Printing Put the Note into the

of Notes text Download Basket

Comparing the SAP Notes versions

with each other

Header bar with diverse

Notes information

 SAP AG 2004
Personalize your SAP Notes
SAP HotNews
SAP TopNotes
Side-Effects of SAP Notes
 SAP TopNotes & SAP HotNews

SAP HotNews SAP TopNotes

Avoid system downtimes and data losses with Display the Top 10 SAP Notes per (sub-)component
emergency corrections
Monthly update from SAP
Contact SAP immediately by email
Customize and subscribe
Customize and subscribe

Push and pull - Stay in touch and stay informed

You can
 … personalize the most important notes using filters
 … hide viewed/implemented notes
 … display your personalized SAP HotNews on the Homepage
 … enable active email notification (Newsletter)

Direct access to this topic via Quick Link /notes

 SAP AG 2004
 Personalizing SAP TopNotes & SAP HotNews

1. Access alias /notes  SAP

HotNews. Click on Personalize
to define the filters.

2. Enter the name of the new

filter and press Create Filter. APO

3. Specify your SAP system in

the next three steps.

4. Save your selections on

the last screen.The filter has
now been created.

 SAP AG 2004
 Display SAP TopNotes & SAP HotNews

After the Personalization you can access your SAP HotNews and SAP
TopNotes directly from your homepage at SAP Support Portal.

Select Note and choose Confirm to hide it.

Click the “+“ sign to display all hidden Notes.

Click Personalize to create new filters

or to modify existing ones.

 SAP AG 2004
 Report on Side-Effects of SAP Notes (1)

When applying one or more Support Packages, it is possible that some notes
in the Support Packages may cause harmful side-effects in other areas of
your SAP system. When SAP has identifies this situation, a new note will be
created to correct the side-effect problem.

By specifying your SAP Product and Support Packages, you will receive the
appropriate report via email.

 SAP AG 2004
 Report on Side-Effects of SAP Notes (2)

The Side-Effect report of SAP Notes will be send to you via e-mail.
The Report generates a list of SAP Notes that will compensate the side-
effects generated by the initial SAP Note.

…Within this
The problem caused …Will be solved by
Support
by this SAP Note… this SAP Note
Package…

 SAP AG 2004