Prelim Exam

1.) A technician is performing hardware

maintenance of PCs at a construction site.
What task should the technician perform as
part of a preventive maintenance plan?
A.Back up the data, reformat the hard drive, and reinstall
the data.
B.Develop and install forensic tracking software.
C.Remove dust from intake fans.
D.Perform an audit of all software that is installed.
2.) What is a recommended procedure to
follow when cleaning computer components?

A. Use window cleaner on LCD screens.

B. Hold cans of compressed air upright while spraying.
C. Blow compressed air on cooling fans so that they will
spin when dust is being removed.
D. Remove the CPU before cleaning.
 3.) An employee reports that each time a
workstation is started it locks up after about 5
minutes of use. What is the most likely cause
of the problem?
A. The CPU experiences overheating.
B. The hard disk is failing.
C. The power supply fails to provide adequate voltage
and current.
D. The RAM is malfunctioning
 4.) Which task should be part of a
software maintenance routine?
A. Defragment the hard drive.
B. Check for and secure any loose cables.
C. Remove dust from the power supply.
D. Back up the data, reformat the hard drive, and reinstall
the data.
 5.) Which device is most likely to be affected
by an incorrect setting saved in CMOS or an
incorrect jumper setting?
A. Monitor
B. Printer
C. Power supply
D. Hard drive
Part 2 – Back Panel
Part 2B - Identification
1.Identify at least 1 tool that can help protect against ESD?
2.Name at least one component that contain hazardous
materials and require special handling for disposal?
3.Identify the cleaning solution recommended to clean the
contacts of computer components?
4.What tool is designed to loosen or tighten crosshead
screws?
Part 2B - Identification

5.The systematic process used to locate the cause of a

fault in a computer system and correct the relevant
hardware and software issues known as _____?
6.A ________ is a copy of the data on a computer hard
drive that is saved to another storage device or to cloud
storage?
Part 2B - Identification
7.A ________ is software that displays all the devices that
are configured on a computer.
8.Questions generally require a yes or no answer. These
questions are intended to get the most relevant information
in the shortest time possible. This type of questions is
known as _________?
Part 2B - Identification
9. Component of the computer system hat holds critical and
crucial data?
10.The primary input device of the computer system?
11.) Software that displays software errors
and their details is known as _____?
12.) The systematic process used to locate the
cause of a fault in a computer system and
correct the relevant hardware and software
issues known as _____?
13.) Always perform a ______ before beginning any
troubleshooting. You must protect data before beginning
any work on a customer's computer. If your work results in
data loss for the customer, you or your company could be
held liable.
14.) A ________ is the regular and systematic inspection,
cleaning, and replacement of worn parts, materials, and
systems. Effective preventive maintenance reduces part,
material, and system faults, and keeps hardware and
software in good working condition.
15.) A ____ is a software that displays the applications that
are currently running. It also close applications that have
stopped responding. You can also monitor the performance
of the CPU and virtual memory, view all processes that are
currently running, and view information about the network
connections.
Part 2 C - Motherboard
Part 3– Acronyms(1pt)
1. IDE 7. SCSI 13. AGP
2. NTFS 8. ZIF 14. PCI
3. SATA 9. SO-DIM 15. BIOS
4. DVD 10. LCD
5. HDD 11. CRT
6. CMOS 12. PSU