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Internship Report
Nepal SBI Bank Limited
Presentation Outline
•Company overview
•Products and Services
•SWOT Analysis
•Activities performed
•Problems identified and solved
•Observed gaps
•Lessons learnt
•Final Thoughts
Company Overview
• First Indo-Nepal joint venture in the financial sector
sponsored by three institutional promoters, namely State Employee's Provident
Bank of India, Employees Provident Fund and Agricultural 15%

Development Bank.

• Established in July 1993 and has emerged as one of the

leading banks of Nepal with Paid-up capital of Rs. 8.04
billion. State Bank of India
General Public

• 869 skilled and dedicated Nepalese employees working in

a total of 83 outlets, which includes 72 branches, 7
extension counters, 3 Regional Offices and Corporate
Products and Services (IT)
1. Core Banking Solution
2. E-corner
3. Card Products
4. Internet Banking
5. Mobile Banking
6. Information Systems Security
8. Nepal SBI Digital Village
Products and Services (Banking)
Deposit Schemes Loans and Advances Remittance
Nepal SBI Premium Savings Corporate and Business Loans Nepal SBI Remit
NSBL Corporate Salary Package SME Loan Domestic Remittance Service
NSBL Nari Bachat Khata Mortgage and Mortgage Plus SBI Nepal Express Remit
Karnadhar Bachat Khata Education Loan WUMT’s/PMT’s Remittance
Other Retail Loans Real Time Gross Settlement (RTGS)
SWOT Analysis
•Subsidiary of the largest bank of India provides high level of brand value and recognition across
•Easy fund transfer and use of ATMs in India has been a boon to local businessmen.
•Use of advanced technology and the management’s orientation towards spending in research of
those technologies.
•Relatively young staffs provide high energy levels and tech savvy mentality.
•Solid financial reserves.
SWOT Analysis
•The number of staffs in the branch offices is relatively less in comparison to the business volume.
This creates immense pressure on staffs, decreasing their morale.
•The customer service section is not performing well in terms of resolving customer complaints.
•Heavily dependent on SBI in the decision-making process often causing delays and missed
•Lackluster marketing strategies and campaigns.
•The corporate office of the bank lacks adequate space for the staffs and the parking facility is
mediocre at best.
SWOT Analysis
•Nepal is developing and requires banking facilities more than ever, which could be capitalized
hugely by NSBL through proper marketing and reliable services.
•Innovate new products and services in conjunction with SBI that offers more convenient banking
between India and Nepal.
•Broadening the geographic reach and provide services in places where no one else has been.
•Creating more engaging and effective contents for social media marketing.
•Attract new customers through different banking services and schemes.
SWOT Analysis
•Increasing competition from domestic banks and financial institutions.
•Lack of synergy between the parent and subsidiary company to leads to uncoordinated sales
•Frequent changes in the government and the subsequent change in the financial policy of the
•Employees in the banking sector switch banks frequently, seeking career growth which increases
employee turnover.
•Rapid change in technology makes it difficult to change accordingly and if the pace of adaptation is
slow, many customers’ switches banks for better service.
Activities performed
•Branch Support.
•Mobile Banking User Acceptance Testing (UAT).
•Replacing Antivirus software in over 800 workstations.
•Research and analysis for a secondary data center.
•Website maintenance and modifications.
•Reconciliation of Mobile Banking transactions.
•Assisting senior IT officers as per their requirements.
•Documentation and filing duties.
Problems identified and solved
•Dealing with different hardware/software related issues.
•Problem solving through internet research and supervisor’s advise.
•Coordinating with officials in SBI India to resolve various networking related issues.
•Guiding employees through various changes relating to IT.
•Guiding customers through the various issues faced in mobile banking.
Observed gaps
•Requirement of complex IT skills.
•Theoretical and practical knowledge vary widely.
•Uneven transfer and posting policies.
•Not very proactive.
•Lack of adequate time period.
Lessons learnt
•Gained core IT skills.
•Socializing with professionals and understanding the corporate culture.
•Different ways to handle different kinds of customers.
•Banking processes and policies.
•Practical implication of theoretical knowledge.
•Using different office equipment and machines.
Final Thoughts
•One of the pioneers in the banking industry of Nepal.
•The Core Banking System – Finacle is of the most advanced banking system available at our
•The brand image of being a subsidiary of State Bank of India is its primary selling point.
•Deliver more technological products to modern tech savvy customers.
•Inclusion of third party payment system like eSewa, Goji, Khalti in mobile/internet banking.
•Introduction of favorable HR policies and tackle problems related to understaffing.
•Proactive towards change.