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Learning Objectives

How can teams be used to improve organizational

performance?

Is there a simple way to look how teams are

established, develop and achieve their goals?

How does a team move from a plan to action?

Are leaders born rather than made?

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Contents

1 Team Work

2 Model of Team Development

3 Planning

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Contents

4 Implementing the Plan

5 Evaluating Team Progress and Outcomes

6 Leadership

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Team Work

“A group of people committed to

work co-operatively towards a
common goal, using accepted rules
and procedures to undertake
identifiable tasks and roles aimed
at achieving the goal.”

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Elements of An Effective Team

Feedback Goals

Rewards Team Strategies

Leadership Rules
Environment

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Models of Team Development

Relationship
Stage Theme Task Outcome
Outcome
1 Awareness Commitment Acceptance

2 Conflict Clarification Belonging

3 Co-operation Involvement Support

4 Productivity Recognition Satisfaction

5 Separation Recognition Satisfaction

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Models of Team Development

Relationship
Stage Theme Task Outcome
Outcome
1 Awareness Commitment Acceptance

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Models of Team Development

Relationship
Stage Theme Task Outcome
Outcome
2 Conflict Clarification Belonging

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Models of Team Development

Relationship
Stage Theme Task Outcome
Outcome
3 Co-operation Involvement Support

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Models of Team Development

Relationship
Stage Theme Task Outcome
Outcome
4 Productivity Recognition Satisfaction

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Models of Team Development

Relationship
Stage Theme Task Outcome
Outcome
5 Separation Recognition Satisfaction

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Evaluating Team Progress and Outcomes

Appropriate Willingness to
feedback respond

Mechanisms for Mechanisms for

responding managing

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Evaluating Team Progress and Outcomes

Develop rules about

the information

Consulting
Workout the sorts of things on
the Team
which feedback will be sought

Develop mechanisms for

collecting information

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1. Consulting the Team

Develop rules about

the information

Specific and Overloaded

clarified information

Confined

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1. Consulting the Team

Workout the Communication patterns

sorts of things
on which
feedback will Goals of the group
be sought

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1. Consulting the Team

Develop mechanisms for
collecting information

How to use
the
information

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2. Using a Blend of Tools

n
i n te ractio
tape
Video th clients Act as
wi
observers

Fill out Conduct formal

reaction forms surveys

Focus on specific
areas

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3. Using Results Creatively

Reward
individuals

Train
individuals

Guide
behavior
Celebrate
achievements

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4. Evaluating outcomes

Keep Making Sense

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Communication Problems

Recognizing the down

Knowing When to Quit
side of teams

A note of caution

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How could feedback help you?

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Leadership

Leadership is the sum of actions

that gives the team a sense of
purpose and security, enabling
team members to work confidently
towards the team’s goals.

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Team Characteristics Under Effective Leadership

 Effective communication
 Friendly behavior
 Team building activities
 Effective meetings
 Effective decision making processes
 Constructive criticism
 Convincing presentations on the behalf of the group

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Types of Leadership

Leadership

Formal Informal
leadership leadership

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Theories of leadership

 Trait approach

 Styles of leadership

 Contextual approach

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A
Challenge

Please write a One Sentence Definition

for
LEADERSHIP.

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Who is a Leader?

Developing Vision
Sharing Goals
Gaining Support

Delivering Success

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Commitment to the Team

 Do the work
 Make personal sacrifices
 Do the necessary homework
 Feeling of importance
 Positive attitude
 Good representation of the team
 Prefer the interest of the team

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Commitment to Team Processes

 Value communication

 Encourage team-building activities

 Value the sharing of tasks and roles

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How to be a more effective leader?

 Focus on teamwork
 Teach individual team members
 Set clear, attainable short term team goals
 Treat people as individuals
 Acknowledge the skills of all team members
 Giving and receiving constructive feedback
 Managing conflicts
 Tension releasing activities
 Understand how groups develop and function

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Conclusion

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