Lab.

Analisis Mutu dan Standardisasi TIP FTP UGM

 Total quality
management is a
systemic approach to
productivity
improvement using
qualitative and
quantitative methods and
involving all
stakeholders to
continuously improve the
quality of all products
and services.
Lab.Analisis Mutu dan Standardisasi TIP FTP UGM
 QUALITY EVOLUTION

Lab.Analisis Mutu dan Standardisasi TIP FTP UGM

Lab.Analisis Mutu dan Standardisasi TIP FTP UGM
Lab.Analisis Mutu dan Standardisasi TIP FTP UGM
Lab.Analisis Mutu dan Standardisasi TIP FTP UGM
Lab.Analisis Mutu dan Standardisasi TIP FTP UGM
Lab.Analisis Mutu dan Standardisasi TIP FTP UGM
Lab.Analisis Mutu dan Standardisasi TIP FTP UGM
Lab.Analisis Mutu dan Standardisasi TIP FTP UGM
Lab.Analisis Mutu dan Standardisasi TIP FTP UGM
Lab.Analisis Mutu dan Standardisasi TIP FTP UGM
Lab.Analisis Mutu dan Standardisasi TIP FTP UGM
 Five Elements of Quality
• Customer Focus
• Teamwork
• Continuous Improvement
• Data-Based or Data Enhanced Decision
Making
• Integrated Planning

Lab.Analisis Mutu dan Standardisasi TIP FTP UGM

 Total Quality Management (TQM)

Lab.Analisis Mutu dan Standardisasi TIP FTP UGM

 TQM Techniques
• Value-added analysis
– A comprehensive evaluation of all work activities, material
flows, and paperwork to determine that value was added.
• Benchmarking
– The process of learning how and what other firms do in an
exceptionally high-quality manner.
• Outsourcing
– Subcontracting operations/services to those who can do
them cheaper and/or better.

Lab.Analisis Mutu dan Standardisasi TIP FTP UGM

 TQM Tools and Techniques
(cont’d)
• Reducing Cycle Time
– The time needed by the organization to get something
accomplished.
• ISO 9000
– Quality standards created by the International Organization
for Standardization by which firms can be certified.
• Statistical Quality Control (SQC)
– A set of statistical techniques that is used to monitor
quality; includes acceptance sampling and in-process
sampling.

Lab.Analisis Mutu dan Standardisasi TIP FTP UGM

 TQM Tools

• House of Quality
• Taguchi technique
• Pareto diagram
• Operation and Process chart
• Cause and Effect diagram
• Statistical process control

Lab.Analisis Mutu dan Standardisasi TIP FTP UGM

Lab.Analisis Mutu dan Standardisasi TIP FTP UGM
Please analyze and discuss in the group the
following question based on the object (your
postcard), before answer the question :

• Where is the place shown in the object (the

postcard)?
• What are the quality aspect able to be defined?
• Why do you choose them (the quality aspects)?
• How can you measure them (the quality aspects)?

Lab.Analisis Mutu dan Standardisasi TIP FTP UGM

 Assignment for next week
• You build the group or use the existing group to
cope the following problems:
Please find the most attractive firm or company
which produces motorcycle and then you should
define its quality products and make comparison
with other one or two competitors, so you could
assure the customers to buy it.
• The report is written in A4 paper, 1 space line,
maximal 10 pages and submitted on 9th March,
2008.

Lab.Analisis Mutu dan Standardisasi TIP FTP UGM