Agenda

 What do we mean by Integrated Management System

 The benefit of applying integrated Management System
 Management Systems
 PDCA Cycle
 IMS Structure (Documentation Structure)
 IMS Standards
 Internal Auditing
 Certification
 What is required
What do we mean by Integrated
Management System
 Management System is a set of policies, processes and procedures used
by an organization to ensure that it can fulfill the tasks required to
achieve its objectives.

 Integrated means combined; putting all the internal management

practices into one system but not as separate components.

 An integrated management system (IMS) is a management system

which integrates all components of a business into one coherent system
so as to enable the achievement of its purpose and mission.
 Source IQA.2007
 Why should management systems be
integrated?
 Be consistent within the organization.

 Improve internal and external communication.

 Avoid duplication and gain cost savings.

 Focus organization onto business goals.

 Harmonise and optimise practices.

 Identify and facilitate staff training and development.

Quality management System
 Quality refers to all those features of a product (or service) which are
required by the customer.

 Quality management means what the organization does to :

1. ensure that its products or services satisfy the customer's quality requirements and

2. comply with any regulations applicable to those products or services.

3. enhance customer satisfaction, and

4. achieve continual improvement of its performance

Environmental management System
 Environmental management. This means what the organization
does to:

1. minimize harmful effects on the environment caused by its activities,

2. to conform to applicable regulatory requirements, and to

3. achieve continual improvement of its environmental performance.

Health & Safety Management System
 Health & safety management. This means what the organization
does to:

1. reacted to work-related incidents.

2. control the risk across the different operation processes.

3. Take preventive /corrective actions towards any accident.

4. achieve continual improvement of its performance

PDCA Cycle
Typical IMS Structure
STANDARD - ISO 9001 OR SIMILAR

Policy, objectives, organization,

QUALITY MANUAL outline of quality system

Processes, practices,
PROCESS DOCUMENTS responsibilities,
AND PROCEDURES interfaces

Detailed instructions
INSTRUCTIONS on how to carry out
specific tasks
Quality
FORMS records

Design IT Support Installation Training

IMS Standards
 QMS (ISO 9001:2015) : -The Customer

 EMS (ISO 14001:2015) : -Stakeholders, Regulators

 OH&S (OHSAS 18001:2007) : -Primarily Employees

IMS Standards
 ISO 9001 and ISO 14001 are generic standards. Generic
means that the same standards can be applied:

• to any organization, large or small, whatever its product or

service,

• in any sector of activity, and

• whether it is a business enterprise, a public administration, or a

government department.
IMS Standards
 ISO 9001 and ISO 14001 are generic standards. Generic
means that the same standards can be applied:

 no matter what the organization's scope of activity

 if it wants to establish a quality management system, ISO 9001

gives the essential features

 or if it wants to establish an environmental management system,

ISO 14001 gives the essential features.
IMS Standards
 OHSAS 18001 does not state specific OH&S performance criteria

 OHSAS 18001 intended to address OH&S for employees,

temporary employees, contractors, visitors and other
personnel on-site

 OHSAS 18001 Not intended to cover product and service

safety
Internal Auditing
 Objective assessment, performed at defined intervals and
at sufficient frequency, of a company’s management
system to operate against a given criteria
 Systematic
 Independent
 Documented
Internal Auditing
 International, expert consensus on state-of-the-art practices for quality and
environmental management.

 Common language for dealing with customers and suppliers worldwide

in B2B.

 Model for continual improvement.

 Integrate with global economy.

 Address environmental / H&S concerns of customers, employess and

public, and comply with government regulations.
Certification
 It means that an independent, external body has audited
an organization's management system and verified that it
conforms to the requirements specified in the standard

 Certification is a decision to be taken for business

reasons:
 if it is a contractual, regulatory, or market requirement,
 If it meets customer preferences
 it is part of a risk management programme, or
 if it will motivate staff by setting a clear goal.
What is required
 Issue a documented procedures / work instructions for
our processes.

 Create the required forms for the operation

 Start to record the data & maintain these records

 Select internal audit team to perform the internal auditing

Thank You