Академический Документы
Профессиональный Документы
Культура Документы
Definition
Formal paper communications between ,to or
from businesses
Sometimes called “snail-mail” (in contrast to e-
mail which is faster)
Why write one?
Written to give information
Written to serve as evidence in cases of dispute
Written to build goodwill
Written to remember facts
Written because they are convenient
Kinds of business letter
Enquiries $ replies Application letters
Orders & execution Interview letters
Credit and status
Correspondece to
Complaints & adjustments
secretary
Collection letter
Correspondence with
Circular letters
central and state
Sales letters
government
Bank correspondence
Letters to press
Insurance
Import – export
Agency
Audience
•How well do I know them
•How much do they know about
my subject
•How will they feel about my
message
•What vocabulary will set the tone
Why write business letters
To persuade To reject a proposal or
To inform offer
To request To introduce a person
To express thanks
or policy
To invite or welcome
To remind
To follow up
To recommend
To formalize decisions
To apologise
To congratulate
Letter formats
Full block format :all text flush left ,spaces between paragraphs .
Semi block /modified format :the writer’s date ,address
,complementary close and signature to the right side of the letter.
The date aligns with complementary close .notations of close flush
left below signatures.
Indented paragraph format :identical to the semi block format
except that each paragraph is indented five spaces continuing pages
If your letter runs beyond one page ,use name ,page number or
address in the header of second page .
Most commonly used
Writing a business letter
Keep it simple and short