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DLMS Service Campus

. Class
Global Manpower Development

June 23, 2008


Caterpillar: Confidential Green
Today we are going to:

– Learn the basics about Caterpillar’s Technician


Career Development Program (TCDP)

– Learn about the Blended Learning Strategy


– Learn to navigate on the Dealer Learning
Management System (DLMS)
– Walk through first class together
– Self study

June 23, 2008


Caterpillar: Confidential Green
What is TCDP?

 Training is designed on
skill gaps defined by
individual assessments
Offers defined career path for developing and
acknowledging the individual service technician.
 Process to place technicians within a learning path
 Process to check your progress

June 23, 2008


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Importance

Technicians have more contact with customers than any


other person with Caterpillar or the dealer.

By participating in TCDP you will:


1. Customer: Be better able to serve your customers by having the
skills and knowledge you need to do the job right the first time

2. Dealer: Assist your dealership grow as an company, focused on


people

3. You: Grow as a person, and grow your career.

June 23, 2008


Caterpillar: Confidential Green
How will the TCDP affect me?

 You will have an Individual Learning Plan


 Focused training on your growth in your
profession
 Knowledge, skill, and performance evaluations
based on your area of concentration
 Opportunities to be Certified by Caterpillar, Inc.
 Increased availability of training

June 23, 2008


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Scenario: You want to be proficient in Engine Performance. The
curriculum path you would follow is:

Example Path

Engine Repair Curriculum

Engine Repair Part I Course - 26913


Engine Repair Part II Course - 26914
Engine Repair Diagnostic Exercise 16 - 26919
Engine Repair Diagnostic Exercise 17 – 26266
Instructor-Led Training – Coming Soon

June 23, 2008


Caterpillar: Confidential Green
TCDP – The Benefits

 Training availability will increase


 Training will be specific to your individual needs
 Increased skill and knowledge
 Clear job description and career path
 Globally recognized certification
 Rewards for achievement and performance

June 23, 2008


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What do I need to do for TCDP?
What do I need to do to participate?
 Determine an area of concentration
 Complete the assessments

What will happen with the assessment?


 You will receive feedback on classes that
need added to your individual learning plan

What do I do with my individual learning


plan
 Complete the classes on the plan by the
target date

June 23, 2008


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What is Blended Learning?

Blended Learning is the combination of multiple approaches to


learning
•It is accomplished through the use of 'blended' virtual and physical
resources
•Technology-based materials
•Web Based training
•Interactive distance learning
•Face-to-face sessions
•Print materials

June 23, 2008


Caterpillar: Confidential Green
Why is Blended Learning needed?
Driving Change
• Technician training needs continue to grow
• Global consistency of tech capability
• Availability – access, timeliness
• Attract Qualified Personnel

June 23, 2008


Caterpillar: Confidential Green
Why use Blended Learning?

Blended learning approach


provides:
• Training to service professionals
worldwide
• Quick distribution of learning
content
• Certification based on
standardized criteria
• Ease of use for the service trainer
and service professional

June 23, 2008


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How is Blended Learning structured?

ILT

Blended
Modules

Learning

WBT • Labor & Cost intensive


IDL
Modules • Cannot handle volume Modules
• Not always necessary
• Not convenient

June 23, 2008


Caterpillar: Confidential Green
Curricula Map DLMS Service Courses
& Prerequisites

Electrical Curriculum Engine Repair Curriculum


7 Step Diagnostic Course - 26917
Basic Electricity Course - 21468 7 Step Diagnostic Course - 26917
Electrical Circuits Components Course - 21464 Engine Repair Part I Course - 26913
Electrical/Electronics Components - 26670 Engine Repair Part II Course - 26914
Electrical- Batteries, Charging, and Starting Course - 26784 Engine Repair Diagnostic Exercise 16 - 26919
Electrical Diagnostic Exercise 14 - 26955 Engine Repair Diagnostic Exercise 17 – 26266
Electrical Diagnostic Exercise 15 – 26918 Engine Repair ILT – 29658
Electrical ILT – 26679

Hydraulic Curriculum Air Conditioning Curriculum


7 Step Diagnostic Course - 26917 Hydrostatic Hydraulic Circuits - 26683
Hydraulic Systems Fundamentals - 20323 7 Step Diagnostic Course - 26917
Hydraulic Diagnostic Exercise 181 - 26678
Fixed Displacement Hydraulic Circuits Part I - 21467 Basic Air Conditioning - 21471
Hydraulic Diagnostic Exercise 233 - 25926
Fixed Displacement Hydraulic Circuits Part II - 21466 HVAC System Electronics Course – 21472
Hydraulic Diagnostic Exercise 254 - 25886
Air Conditioning Diagnostic Exercise 22 - 26849
Fixed Displacement Hydraulic Circuits Part III - 26680 Hydraulic Diagnostic Exercise 184 – 27136
Load Compensating Hydraulic Circuits Course - 26950 Hydraulics ILT – 26686
Controlling Hydraulic Circuits - 26682

Power Train Curriculum Brakes Curriculum Engine Performance Curriculum


7 Step Diagnostic Course - 26917
7 Step Diagnostic Course - 26917
7 Step Diagnostic Course - 26917 Cat 3406 and 3054 Engine Performance Course - 26949
Torque Converter – 27737
Mechanically Activated & Hydraulic Boosted Brake Cat 3116 Engine Performance Course - 26848
Manual Transmission – 28097
System - 27761 C15 ACERT Engine Performance Course - 26915
Countershaft Transmission – 28437
Air Over Hydraulic Brake System – 28440 C-9 Engine Performance Course - 26916
Planetary Transmission – 27977
Hydraulic Accumulator Brake System – 27997 Air Management Systems - 20187
Steering Clutch & Brake – 28438
Air Brake System – 28441 Engine Performance Diagnostic Exercise 18b - 25906
Undercarriage – 28439
Engine Performance Diagnostic Exercise 20 - 26920
Powertrain ILT – 29659
Engine Performance Diagnostic Exercise 21 – 25946
Engine Performance ILT – 29657

Cat 318C – 330C Excavator Curriculum


7 Step Diagnostic Course - 26917 Cat 318C – 330C Excavator Diagnostic Exercise 54 - 26909
Cat 318C – 330C Excavator Operation and Service - 21460 Cat 318C – 330C Excavator Diagnostic Exercise 66 - 26910
Cat 318C – 330C Excavator Hydraulic Systems – 21457 Cat 318C – 330C Excavator Diagnostic Exercise 86 - 26911
Cat 318C – 330C Excavator Engine Performance - 21469 Cat 318C – 330C Excavator Diagnostic Exercise 131 - 26912
June 23, 2008 Cat 318C – 330C Excavator Undercarriage & Final Drive - 21470

Caterpillar: Confidential Green


How do I get the Training?

 Web Based Classes available


24-7
 Followed up with instructor
led
 All linked to learning plans
 Linked to Certification

June 23, 2008


Caterpillar: Confidential Green
The Dealer Learning
Management System is
our vehicle for delivering
Service related training

June 23, 2008


Caterpillar: Confidential Green
In this section we are going to:
– Explain the Dealer Learning Management System (DLMS)
and its benefits
– Explain each Caterpillar Performance Center (Campus)
– Demonstrate features of the DLMS:
 Home Page
 My Learning tab
 Tools & Resources tab
 Marketing/Promotions tab
 My Team tab
 Campus tab
– Answer any questions you may have about DLMS

June 23, 2008


Caterpillar: Confidential Green
What is the Dealer Learning Management System (DLMS)?

The DLMS is a Learning Management System that:


• Provides all dealer employees with on-line access to available
training resources
• Enables self-serve course offering registrations, including
instructor-led and web-based training
• Launches Caterpillar approved and supported web-based training
through the Internet
• Provides the tools to facilitate personal development discussions
• Tracks individual and group learning
• Offers Certification paths
• Creates a “one stop shop” for all dealer learning

June 23, 2008


Caterpillar: Confidential Green
Why are we using the DLMS? What are the benefits?

 Help develop manager  Help new employees


leadership skills understand company
culture
 Offering training of all
venues to each employee  Track learning, certification
paths, and dealer specific
 Provide Service metrics for employees
Technicians with the
necessary information  Spark career development
and training to perform discussions between
their job role in an ever employees and managers
changing world

June 23, 2008


Caterpillar: Confidential Green
Performance Center (also referred to as a Campus)

– The Performance Center is the “front end” of the DLMS that enables access
from one page to all available learning information.

* Each campus has a different


URL Address. Your job/role
within the dealership
determines which campus you
will access.
June 23, 2008
Caterpillar: Confidential Green
DLMS web-site
https://dlms.logicbay.com/servicecampus

June 23, 2008


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DLMS (Service Campus) Front Page

June 23, 2008


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DLMS web-site URL retention

June 23, 2008


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Save the URL in Favorites folder

June 23, 2008


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DLMS web-site launching through Favorites menu

June 23, 2008


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Access Help and Contact Us
Features of the Home Page information, and change your
personal Profile

Perform a simple search for a


course offering or a document

Access the latest Performance


Center Front Page News!

June 23, 2008


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Features of Tools & Resources
Tools and Resources provides links to
information, such as documents and
websites that support Dealer Service
and Sales activities.

June 23, 2008


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Features of Campus

Campus enables you to switch


between the available
Performance Centers without
logging out, changing web
addresses, and logging back in.

June 23, 2008


Caterpillar: Confidential Green
System Requirements

• DLMS can be accessed from the Internet (a connection to the


Caterpillar network is not necessary)
• High Speed access is recommended (384K min)
• A Caterpillar CWS Login ID and Password are required to
access the system
• DLMS is a web-based application that requires:
• Having Internet Explorer 5.5 SP2 or higher
• Having Microsoft Virtual Machine or Java Plug-In
• Disabling “Pop-up” blockers
• Accepting ALL SECURITY WARNINGS when starting a web-based
training offering for the first time
• Other plug-ins, speakers, or headphones may be required,
depending on the web-based training course you are launching

June 23, 2008


Caterpillar: Confidential Green
Dealer Learning Management System (DLMS)
 DLMS URL Addresses:
– Service Department:
https://dlms.logicbay.com/servicecampus
– Sales Department:
https://dlms.logicbay.com/salescampus
 If you have questions regarding DLMS or e-learning,
you can contact your Dealer Administrator – a listing of
Dealer Administrators can be found on the Contact Us at
the top of the campus

June 23, 2008


Caterpillar: Confidential Green
How to Get Started ?

Select “View My Curricula”


from “My Learning” tab

June 23, 2008


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Add Curriculum
Click “Add Curriculum”
to find new curriculum

June 23, 2008


Caterpillar: Confidential Green
Add Curriculum

Type service campus and click


“Search” to find all curriculums
contained in the Service Campus

June 23, 2008


Caterpillar: Confidential Green
Add Curriculum

Select curriculum you


would like to add to
your learning plan

June 23, 2008


Caterpillar: Confidential Green
View Curricula

Select “View My Curricula”


from “My Learning” tab

June 23, 2008


Caterpillar: Confidential Green
View Curricula

Click curriculum to
view what courses it
consists of

June 23, 2008


Caterpillar: Confidential Green
View Curriculum Path

“Curriculum History” tab contains


the details of your progress, when
the curriculum was assigned,
when you started it, and your
target date to complete it.

Completed courses are Green.


Uncompleted – Grey.
NOTE:
You cannot launch courses from here.
You can however register for a course from
the path by clicking on the course title.

June 23, 2008


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View Curriculum Path

Click on the Switch to Detailed


Status View to be able to launch
courses from here.

June 23, 2008


Caterpillar: Confidential Green
View Curriculum Path

From this screen you can:


Register for courses
Launch a course you have registered for
View your Transcript of course you have
completed
Drop a course

June 23, 2008


Caterpillar: Confidential Green
Course Registration

Click on Register to register for a


course.

June 23, 2008


Caterpillar: Confidential Green
Course Registration

Click on the title to see


information about the
course.

June 23, 2008


Caterpillar: Confidential Green
Course Registration
You can find what prerequisites are
required for the course by selecting
the “More Details” tab

To register the course click


the button “Register”.

June 23, 2008


Caterpillar: Confidential Green
Launch a Course

Click on the Launch to launch a


course.

June 23, 2008


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Launch a Course

Click on the Launch again to launch a


course.

June 23, 2008


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DLMS Course Navigation

To start selected module


click “Start Module”

Choose the module you want


to start. Click on it. Read the
description on the screen.

Course modules and completion status:


- Completed
- Not started or started and not saved
- Started and saved previously
- Module test failed

Course test and completion status:


- Completed
- Not started
- Failed
June 23, 2008
Caterpillar: Confidential Green
DLMS WBT Course Module Start Page

Read description
on the screen

Click “?” button to


Click “X” button get module controls
to exit the module description

June 23, 2008


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DLMS WBT Course Module Controls

June 23, 2008


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To exit the module
click “X” button
Module Navigation Features

Back-Forward
Controls

June 23, 2008


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Module Navigation Features

Use a scroll bar


to read the whole
description

June 23, 2008


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Module Navigation Features

When you are in the module you


can jump between the screens
you have passed so far

June 23, 2008


Caterpillar: Confidential Green
Module Navigation Features

Click each yellow button and


read the description below

Forward arrow button


will be active when you
view all the items

June 23, 2008


Caterpillar: Confidential Green
Module Navigation Features

Click each yellow tab and


read the description below

Forward arrow button


will be active when you
view all the tabs

June 23, 2008


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Module Navigation Features

Click each yellow radio button


and read the description below

Forward arrow button


will be active when you
view all the options

June 23, 2008


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Module Navigation Features

Perform all the tasks following step by


step description provided below.
In this case you need to turn the switch
off, drag and drop the test leads, turn
the DMM on, etc.

Forward arrow button


will be active when you
perform all the tasks

June 23, 2008


Caterpillar: Confidential Green
Module Navigation Features

Read the description below.


In this task you need to type the
given values, calculate the
unknown parameter, type it in the
field and hit “Enter”

Forward arrow button will


be active when you
correctly perform the task

June 23, 2008


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Diagnostic Exercise Features
Diagnostics Exercise
contains different tasks.
Read the description and
follow the instructions.

June 23, 2008


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Diagnostic Exercise Features
You have to do all required steps
(choose all needed tests, analyze
results and find the most probable
cause of the failure) in order to
complete the job.
When you finish click the button.

June 23, 2008


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To exit the module
click “X” button
Exit and Save the Module

Important!
If you need to leave the PC for 15 min or more you have to exit
the module and save your current location.

Otherwise you will be disconnected from the server and next


time you will need to pass the module from the beginning.

Click “YES”

June 23, 2008


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Module Test
Example of incorrectly
answered module test
question

June 23, 2008


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Module Test
Example of correctly
answered module test
question

June 23, 2008


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Module Test

If your score is less than 80% the test is failed.


You need to exit the module and start it over
when you are ready in order to complete it.

June 23, 2008


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Choose option “View My Course
Course History History” from “My Learning” tab

When you have completed a course


whether it was successful or not
successful the system will move the
course out of the My Courses section and
place them into the My Course History

June 23, 2008


Caterpillar: Confidential Green
Course History
If you completed a course
successfully you can click the “Print
Certificate of Completion” link to print
your certificate.

“View Content” links show the status


of each module in the course, the
last time you accessed each module,
the time spent on each module, your
score and total number of attempts.
June 23, 2008
Caterpillar: Confidential Green
Questions?

June 23, 2008


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