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2
INFORMATION
SYSTEMS IN THE
ENTERPRISE
LEARNING OBJECTIVES
OPERATIONAL OPERATIONAL
LEVEL MANAGERS
KNOWLEDGE LEVEL
• INPUTS: DESIGN SPECS
• PROCESSING: MODELLING
• OUTPUTS: DESIGNS, GRAPHICS
• USERS: TECHNICAL STAFF
MANAGEMENT LEVEL
• INPUTS: HIGH VOLUME DATA
• PROCESSING: SIMPLE MODELS
• OUTPUTS: SUMMARY REPORTS
• USERS: MIDDLE MANAGERS
*
TPS DATA FOR MIS APPLICATIONS
TPS MIS
Order Processing SALES
DATA
System
MANAGEMENT LEVEL
• INPUTS: LOW VOLUME DATA
• PROCESSING: INTERACTIVE
• OUTPUTS: DECISION ANALYSIS
• USERS: PROFESSIONALS, STAFF
STRATEGIC LEVEL
• INPUTS: AGGREGATE DATA
• PROCESSING: INTERACTIVE
• OUTPUTS: PROJECTIONS
• USERS: SENIOR MANAGERS
ESS
MIS DSS
KWS
TPS
OAS
SYSTEMS FROM A FUNCTIONAL
PERSPECTIVE
PROCUREMENT
ACCOUNTING INTRANET
PRODUCTION
LOGISTICS
SHIPPING INVENTORY DISTRIBUTORS
SERVICES
HOW INFORMATION SYSTEMS
FACILITATES SUPPLY CHAIN
MANAGEMENT
Manufacturing Accounting
Business Processes
Vendors Enterprise-wide Customers
Business Processes
Human
Finance
Resources
Sales &
Marketing
BENEFITS OF ENTERPRISE
SYSTEMS
• FIRM STRUCTURE & ORGANIZATION:
One organization
• MANAGEMENT: Firmwide knowledge-
based management processes
• TECHNOLOGY: Unified platform
• BUSINESS: More efficient operations &
customer-driven business processes
*
CHALLENGES OF ENTERPRISE
SYSTEMS
• DAUNTING IMPLEMENTATION
• HIGH UP FRONT COSTS & FUTURE
BENEFITS
• INFLEXIBILITY
• HARD TO REALIZE STRATEGIC
VALUE
*
INDUSTRIAL NETWORKS