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QUALITY =
Results of Work Efforts
Total Costs
• "One need not be eminent in any part nor in all four parts in order
to understand it and to apply it. “
– Customer satisfaction
– Managing for success instead of failure
– Identify and remove barriers to achieving quality
– Get everyone involved in the quality journey
Deming’s 14 Key principles – 3
Cease the need for mass inspection
Eliminate the need for mass inspection as the
way of life to achieve quality by building quality
into the product in the first place. Require
statistical evidence of built in quality in both
manufacturing and purchasing functions.