Management Oriented Processes

Performance Internal Documentation Improvement

Review Audit Management Management

Sales Contract Engineering Production Control

Review
Design and Production
Order Development Scheduling
Handling
Product Quality

Customer Oriented Processes

CUSTOMER (Requirements)

Quality Assurance

CUSTOMER (Satisfaction)
Planning
Incoming Material
Materials Planning
Inspection Production
Material Machining
In-Process Preparation A Materials /
Verification Goods
Storage
Finish Goods Assembly
Inspection Machining Releasing
B of Finish
Outsource Product Goods
Process Validation Packaging
Human
Infrastructure Financial
Resource Safety/Health
Management Management
Management
Support Oriented Processes
Infrastructure: Personnel Requirements:
•Accurate and precise IMTE •Inspectors are qualified as
•Controlled environment per Skills Matrix
(well lighted, dust free, low •Good vision
temp., etc.) •With knowledge in statistical
•Quarantine area tools

Inputs: Outputs:
•Thoroughly verified in- •No escapee
process products Finish Goods •Customer acceptable
•Product specifications Inspection Process products
•Product drawings •Thorough verification
•Delivery requirements •Reliable measurements

Criteria and Method: Monitor & Measure:

•Sampling plans •Customer Acceptance Rate
•Control plans •RTV Rate
•Finish Goods Inspection •Gage Repeatability and
Process Flow Chart Reproducibility
•Calibration and MSA
 Endorse • Finish
production
batch/lot Goods
Inspection
Sampling Obtain inspection
Plan samples Process
Flow Chart
Set the IMTE

Control Measure the Initiate Control of

plan samples NCP procedure

No
OK?

Yes
Endorse to
Packaging