-By Manik Arora

BBA(M1)
03213701717
 WHAT IS COMPETENCY?

 Competency: The combination of

observable and measurable
knowledge, skills, abilities and
personal attributes that contribute
to enhanced employee performance
and ultimately result in
organizational success.
1. DETERMINE IF TRAINING IS THE
CORRECT COURSE OF ACTION TO TAKE.
 Ask yourself if the performance problem can be solved by
training or if it requires other managerial actions. Here are a
few questions that will help to determine if training will resolve
the performance problem:
1. Does the performance problem stem from the individual’s
shortcomings in knowledge, skill, or attitude? If yes, then
continue to step 2.
 Does the performance problem require Management action such
as:
1. Changing/modifying job descriptions or work requirements to
align with departmental and organization needs
2. Changing performance review criteria to better suit the
competencies of the position.
2.DETERMINE MEASURABLE JOB REQUIREMENTS
AND ASSESS HOW WELL WORKERS ARE MEETING
THESE REQUIREMENTS
Steps 2-5 are geared towards analyzing your training
needs so that you are on the right track from the get
go.

1. Who are you targeting to receive the training (is it

a particular group or employee)?
2. What must this group or employee accomplish?
3. In what setting or under what working conditions
will they perform?
3. Examine The Conditions In Which
Workers Will Apply What They Have
Learned From Training.
4. Become Familiar With The Background Of
The Workers Who Will Participate In
Training And Determine What They
Already Know.
5. 5. Isolate The Most Productive Performers
In Your Organization And Determine
Which Competencies They Have In
Common
6. Compare And Contrast The Most
Productive Employees To Average
Performers In Order To Determine What
Competencies Set Them Apart.
7. Determine Measurement Rubrics To Assess
Competencies.
8. Identify Competency Objectives Trainees
Will Be Able To Showcase Once Training Is
Complete.
9. Determine How Training Results Will Be
Measured.
10. Create Or Procure Instructional Content
Required To Teach Competency Objectives
11. Decide How To Effectively Administer The
Instruction Content.
12. Determine How You Will Measure
Training Results Once Training Is
Complete And Employees Are On The Job