LET’S ENGAGE!

Have you ever worked for an abusive supervisor or

been the target of a workplace bully? If so, what
was it like? How did you handle the situation?

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 LET’S ENGAGE!

Would you rather work for a Type A person

(aggressive, driven, competitive, impatient) or a
Type B (relaxed, patient, easy-going, acceptant)?

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STRESS AND
COUNSELING
Junerose M. Mendoza
Employee
Stress
- is the general term applied to the
pressures employees feel in life.
- a physical, chemical, or emotional
factor that causes bodily or mental
tension and may be a factor in disease
causation.
 Figure 15.1
Typical Negative Symptoms of Unmanaged Stress

Stress
Psychological Behavioral Physiological
Emotional Instability Excessive Smoking Ulcers

Moodiness Abuse of Alcohol or Digestive Problems

Drugs
Nervousness and Absenteeism Headaches
Tension
Chronic Worry Aggression High Blood Pressure

Depression Safety Problems Sleep Disruption

Burnout Performance
Problems
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 EXTREME PRODUCTS
OF STRESS

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 EXTREME PRODUCTS OF STRESS
Burnout
A situation in which employees are emotionally
exhausted, develop cynicism about their work, and feel
unable to accomplish their professional goals.

Workaholics
People who are addicted to work and place higher
priority on work than on family or recreation.

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 EXTREME PRODUCTS OF STRESS

Did you know?

“A tragic product of burnout by workers in

Japan, Korea, and other Asian countries is
called karoshi, or sudden death at work.”

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 EXTREME PRODUCTS OF STRESS
Trauma
Occurs following a major threat to one’s security. The
event could be a natural disaster, organizational crisis,
dramatic employee abuse by the employer, or personal
job loss.

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 EXTREME PRODUCTS OF STRESS
Three Types of Trauma:

1. Workplace Trauma
2. Layoff Survivor’s Sickness (also known as
post-layoff survivor disorder)
3. Post-Traumatic Stress Disorder (PTSD)

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 HANDLING TOXIC EMOTIONS
WITH COMPASSION

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 HANDLING TOXIC EMOTIONS WITH
COMPASSION

 Listening – providing attention and consideration

 Caring – providing support and time for healing
 Buffering pain – building relationships and
displaying personal courage
 Facilitating escape – helping people extricate
themselves from painful situations
 Transforming pain – using coaching to frame the
pain in constructive ways.

12 Source: Peter J. Frost, Toxic Emotions at Work: How Compassionate Managers Handle
Pain and Conflict, Boston: Harvard Business School Press, 2003
“It's not stress that kills us,
it’s our reaction to it.”
- Hans Selye

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THANKS!
Any questions?

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