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OF LISTENING
“
The most basic of all human
needs is the need to understand
and be understood. The best way
to understand people is to listen
to them.
Ralp Nichols
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1.
Listening is not Hearing
◦ Hearing and listening have quite different
meanings. Hearing is a passive occurrence that
requires no effort. Listening, on the other hand,
is a conscious choice that demands your
attention and concentration
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Listening goes far beyond your
natural hearing process. It means
paying attention to the words that
are being spoken with the intention
of understanding the other person.
Your personal perceptions and
prejudices can affect the quality of
your listening skills
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Speaking Reading Writing
LISTENING COMES
FIRST
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2.
The objectives of Listening
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1. To increase one’s understanding
2. To gain new information and ideas.
3. To improve overall communication.
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3.
Tips for being a good listener
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• Let yourself finish listening before you begin to
speak! You can't really listen if you are busy
thinking about what you want to say next.
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“
Listening is key to all effective
communication. Without the ability to
listen effectively, messages are easily
misunderstood. As a result,
communication breaks down and the
sender of the message can easily become
frustrated or irritated
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